False Advertising, Rude Agent
I called to clear confusion about a coupon code, and to ask about the discrepancy between what is stated on the brochure I received and the provisions on the website. Brochure: "Free rush shipping on every order." That is clearly stated in at least two places. Website: The cost of the product, Circulation EDTA, was $82.69. A message appeared saying I could get free shipping if I spent $16.32 more, because free shipping required an expenditure of more than $99.
When I called, a message said I would be placed in the queue and called when my turn came. That was about 24 hours ago. No one has called.
So I called again, and a man asked, "How can I help you?" I told him that no one had called me, and I'd like a promise that he would call if the need arose. He said he had nothing to do with that, and again asked how he could help me. No apology. I read to him the line from the brochure: "Free rush shipping on every order." He replied that you have pay $4 extra for rush shipping. He said he'd worked there four years, and those are the terms. I tried to explain that whether or not it was a rush order, the point was that the shipping was supposed to be free. (I wasn't interested in a rush order.) He wouldn't let me go any further; he hung up.
I had read a trove of similar complaints about this company, and the follow-ups by management apologizing and supposedly making amends. A rude agent would be held accountable, the response said. I submit that, if such were the case, employees would refrain from rudeness and demonstrate willingness to deal with a legitimate question. Management's responses to complaints ring hollow.
After reading the reviews, I decided to go ahead with the order because few complained about the products. But my experience confirmed that, regardless of the products' quality, the customer service is atrocious. In fact, the free rush shipping declaration on the brochure is false advertising, which is illegal. I likely will file a complaint with the Florida attorney general's office.








