Headwater Holidays Omdömen 119

TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

A fantastic way to do a walking holiday in the beautiful Umbrian countryside. A slick luggage transfer service, a brilliant and accurate navigation app, and chance to wander through olive groves, vin... Se mer

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Betygsatt 5 av 5 stjärnor

They organised/planned everything for me. Kept me informed. Looked into and adapted all changes etc I wanted to make. Responded to my emails quickly ie either that day or next day. As a solo female... Se mer

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Betygsatt 4 av 5 stjärnor

Headwater communication is excellent. We really enjoyed our holiday. It was very well-organised and updates and assistance was always close at hand. The majority of our hotels were excellent: a real t... Se mer

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Betygsatt 4 av 5 stjärnor

This was our third Headwater holiday, the route and hotels were very good with plenty of options for eating. The Majorca cycling lanes are wonderfully relaxing and in spring there is a lot of col... Se mer

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Företagsinformation

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Skrivet av företaget

Since 1985, Headwater Holidays has expertly planned independent and self-guided holidays, perfect for those who love to explore breathtaking destinations at their own pace. With over 300 trips in more than 30 countries, we specialise in cycling and walking holidays, as well as canoeing, cross-country skiing, and multi-activity adventures. From scenic UK breaks to breathtaking European escapes and further afield, our holidays are designed for active travellers looking for authentic experiences. We take care of all the details—flights, transfers, luggage handling, charming local accommodation, and meticulously planned routes via our navigation app—so you can simply enjoy the journey. Whether you're cycling through vineyards, walking along coastal trails, or opting to do all on a multi-activity adventure, Headwater active holidays ensures a seamless and enriching experiential travel experience. Perfect for those who appreciate freedom with support, our trips offer the best of both worlds—independence with expert planning. Our goal is to create unforgettable experiences that perfectly align with our customers' expectations—seamlessly delivering tailor-made holidays with the ease and simplicity of an off-the-shelf getaway.


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4,4

Utmärkt

TrustScore 4.5 av 5

119 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 4 av 5 stjärnor

This was a well planned holiday cycling…

This was a well planned holiday cycling from Beaune to Macon. The briefing was good. Hotels excellent and meals provided also excellent. The information booklet could have been a bit more helpful but overall a very good experience

2 juni 2025
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Svar från Headwater Holidays

We are pleased to hear that you had a good holiday and you especially enjoyed the hotels and the meals. Thank you for your feedback regarding the information booklet, we will take this onboard for the future. We hope to welcome you back on another Headwater trip in the future.

Betygsatt 5 av 5 stjärnor

Great holiday in Southern Bavaria

Great holiday in Southern Bavaria. Beautiful in the early summer. Good walking directions supported by local signs made it easy to navigate. Very easy to get around using local transport and easy to get to the hotel on the trains. Good hotel with excellent reception team

3 juni 2025
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Bavaria is indeed beautiful and we are so pleased you had a lovely time. We hope to welcome you on another trip soon.

Betygsatt 5 av 5 stjärnor

Headwater provided us with a great…

Headwater provided us with a great holiday, fitted to our requirements.

31 maj 2025
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Hello, we are so glad you had a great holiday and we hope to welcome you back on another Headwater trip soon.

Betygsatt 5 av 5 stjärnor

Vienna to Budapest Cycle

We cycled from Vienna to Budapest and had a fantastic experience! Hotels were well chosen and the luggage was transported safely.

17 maj 2025
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Hello, it is great to hear that you had a fantastic trip and we hope to welcome you back on another Headwater trip soon.

Betygsatt 5 av 5 stjärnor

Excellent service and a quality product

Excellent service and a quality product.
The trip was just what we wanted. The cycle path from Passau to Vienna was very well maintained and for the vast majority of the time completely away from traffic. This allowed us to relax due to not having to worry about cars and lorries. The only slight problem was on Day 3 when we decided to use the (excellent) paper route notes instaed fo the App for navigation. This was due to the App flatening my phone battery too quickly ( a power pack is essential but mine failed) For the previous 2 days we had followed R1 which we started on on Day 3. I had read the notes and no mention was made of leaving this route so we continued following it. Unfortunately at one point the pedalo route left R1 which we didn't spot for a little while. We managed to find another way but it was a bit inconvenient.
Overall though the trip was excellent and very enjoyable.

10 maj 2025
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Svar från Headwater Holidays

Hello, thank you for taking the time to leave such a great review. This trip is one of our most popular and we love hearing our customers enjoy it. I am glad to hear you found an alternative route and I have passed this information on to our Product Manager for this trip to take a look at the route. We hope to welcome you back on another Headwater trip in the near future.

Betygsatt 5 av 5 stjärnor

Great Transylvanian experience …

Excellent routes and good navigation app took us through some superb and contrasting scenery. Flights, transfers, and accommodation all worked smoothly and Headwater staff were very helpful with initial setting up and further information sent in timely manner.

23 maj 2025
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Thank you for taking the time to leave this lovely review. We are so pleased you had an excellent trip and that everything ran smoothly. We hope to welcome you on another trip in the near future.

Betygsatt 5 av 5 stjärnor

An amazing experience!

We did the self guided walking in Puglia from Lecce to Matera. It was really well organised by Headwater. The accommodation and taxi drivers were excellent. Each walk was different and very beautiful. And the towns we visited and stayed in were stunning. It was a an amazing experience!

18 maj 2025
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Thank you for taking the time to leave this lovely review. Puglia is beautiful and one of our most popular and loved trips so it is wonderful to hear you had an amazing time. We hope to welcome you back on another Headwater trip soon.

Betygsatt 5 av 5 stjärnor

Cycling round The Dordogne

Everything went to plan , transfers , cases in rooms on arrival and beautiful routes , couldn't ask for anything more .Will definetly do another ride with Headwater .

17 maj 2025
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Hello, it is fantastic to hear you enjoyed the trip and we hope to welcome you back with us again soon.

Betygsatt 5 av 5 stjärnor

Wonderful holiday, as hoped for!

Booking with Headwater and adding on a side trip was made very easy by the office team. They were knowledgeable about our holiday and communicated well throughout the process of putting it together.
The holiday itself was as described, and we enjoyed walking across the Alpujarras on our own, surrounded by signs of ancient agriculture but meeting almost no one as we walked.

15 maj 2025
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Svar från Headwater Holidays

Thank you for taking the time to leave such a lovely review. It is great to hear that you enjoyed your trip and had a wonderful time. We hope to welcome you back to Headwater in the near future.

Betygsatt 5 av 5 stjärnor

Peace and tranquility.

If you enjoy beautiful old agricultural buildings surrounded by a profusion of wild flowers and butterflies then Undiscovered Puglia is for you.

12 maj 2025
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Puglia is a beautiful place, we are so pleased you enjoyed your time there. We hope to welcome you back on another Headwater trip soon.

Betygsatt 4 av 5 stjärnor

Overall walking was varied

Overall walking was varied - great scenery and interesting villages to explore along the way. Some walks were unnecessarily long if you did want to explore these places more. Headwater were responsive to queries throughout the whole experience. Accomodation was varied too but all good - ensuited and comfortable. Their French contractor was most helpful and transfers occurred on time.

17 maj 2025
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Svar från Headwater Holidays

Hello, thank you for taking the time to review your trip. We are glad that overall you had a great time and that we could fully support you throughout the whole trip experience. We hope to welcome you back soon.

Betygsatt 5 av 5 stjärnor

Fantastic company to deal with

We had the most amazing holiday in the Picos De Europa. Headwater were friendly, efficient and their communication prior to the trip was excellent. Everything went so smoothly.

17 maj 2025
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Svar från Headwater Holidays

Hello, thank you for taking the time to leave such a lovely review. We are so pleased that you enjoyed the trip and that everything ran so smoothly. We hope to welcome you back to Headwater soon.

Betygsatt 5 av 5 stjärnor

Great locations and good service

Great locations and good service, including all travel arrangements.

14 maj 2025
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Hello, thank you so much for this lovely review, we are so pleased you had a great trip and we hope to welcome you back soon.

Betygsatt 1 av 5 stjärnor

So many issues

So many issues. Lack of clear communication. We had a faulty bike and the back up from the Italian end was appalling resulting in my husband being badly injured and both of us having to walk our bikes in the pouring rain for 5km. Despite paying for upgrades most hotels were average staff unhelpful wouldn’t carry our luggage to our rooms as they said the stairs were too steep. Would not service the rooms either as they thought our stay was too short. Refused to even fill our water bottles. The headwater app didn’t not take into account multiple road closures and had no updates or alternative routes to offer. When we accidentally went off course the app didn’t reroute back to the course. It also drained our batteries so didn’t last a day Transfer arrangements to the airport were never given and when eventually sorted turned up late. Very expensive trip and didn’t live up to our expectations or the promises on website. So disappointing

13 maj 2025
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Svar från Headwater Holidays

Hello,

Thank you for taking the time to share your experience. We’re truly sorry to hear that your trip did not meet expectations.

While we regret that aspects of the trip were disappointing, we want to reassure you that our team was in contact with you while you were on holiday and provided support during that time. We are also currently investigating all the issues you’ve raised to ensure they are properly addressed, both in terms of follow-up with local partners and improvements to our services and app functionality.

Your feedback is being taken seriously, and we truly appreciate you bringing these matters to our attention. We’ll be in touch directly to discuss this further and work toward a resolution. Thank you.

Betygsatt 5 av 5 stjärnor

A thoroughly well organised and hugely enjoyable walking holiday

Excellent advice and organisation by the Headwater team in the UK and in Italy. The travel arrangements, flights, transfers, hotels and walk details were all first class. The GPS App was foolproof, accurate and took all the navigational strain away.

12 maj 2025
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Svar från Headwater Holidays

Hello, we are so pleased that you had a great trip and a lot of work goes into the app and route notes so it is brilliant to hear you enjoyed using it.
We hope to welcome you back on a Headwater trip again soon.

Betygsatt 5 av 5 stjärnor

Thanks Headwater!

Headwater were terrific from start to finish and our trust in them was complete.
From planning with Stephanie to local support from Marta we were able to enjoy the experience of cycling our way around a beautiful part of Portugal.
The hotels and staff treated us well and we enjoyed what they did to make our holiday such fun.
The e bikes were top quality and helped us to travel well.
Thanks to all concerned.

20 maj 2025
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Svar från Headwater Holidays

Hello, thank you for taking the time to leave such a lovely review. We are so pleased that you had a fabulous trip in beautiful Portugal.
eBikes are a great addition to a trip so it is great to hear that you enjoyed using them.
We hope to welcome you on another Headwater trip soon!

Betygsatt 5 av 5 stjärnor

The team at Headwater clearly know what…

The team at Headwater clearly know what they are doing. The holiday was brilliantly organized and everyone was pleasant and helpful; at head office and locally. I would certainly recommend them to anyone considering a walking holiday

8 maj 2025
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Svar från Headwater Holidays

Hello, we are so pleased to hear that you had a brilliant trip and we hope to welcome you back on another Headwater Holiday soon.

Betygsatt 5 av 5 stjärnor

Wonderful walking in the Luberon

We had a wonderful holiday in the villages of the Luberon, our first time with Headwater. It was well organised from start to finish, the reps were friendly, punctual and checked were were OK throughout the holiday.

Every walking route is well planned, with lots of variety. We would never have found the routes ourselves without the Navigation App. The standout walk for us was the final day from Fontaine de Vaucluse to St Didier with stunning views but all the walks were interesting and enjoyable. We travelled in May when the wildflowers were stunning and we were frequently entertained by the sound of the cuckoo.

All of the hotels were outstanding, all the staff were friendly, the beds were super comfortable, all the breakfasts were plentiful and delicious. It was a bit cool for the lovely swimming pools in May but if you stay at the Hotel de Poete you can enjoy a lovely jacuzzi.

We enjoyed all the included dinners very much, they were all of a very high standard with a special mention to the lovely meals at the Restaurant Estellan at Mas de la Senancole.

The walks were classified as 'leisurely plus'. We are active retired but found some of the walks moderately strenuous. We were glad we had done a few 7-10 mile walks as preparation in advance of the holiday.

16 maj 2025
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Svar från Headwater Holidays

Hello, thank you for taking the time out to leave such a positive review about your trip.

We pride ourselves on creating trips and routes that our customers can enjoy, at any activity level and are so pleased to read you had such a wonderful time.

We hope to welcome you back on another Headwater trip in the near future.

Betygsatt 5 av 5 stjärnor

well planned route

well planned route, excellent lodging. Wonderful experience. I enjoyed lovely countryside during the day complete with historical points of interest throughout.

26 april 2025
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Hello, thank you so much for leaving us a review. We are so pleased you had a wonderful trip and we hope to welcome you back in the near future.

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