Kat was so polite and made booking my holiday quick and easy, she even managed to get me an extra night and saved me £138 on the total price. I will definitely be booking with Kat again, 5 star servic... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... Se mer
Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... Se mer
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, Storbritannien
- 01685634023
4,9
Utmärkt
230 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Holiday Enquiry
We were given options based on our specific requirements to suit our party.
Nothing was too much trouble.
All queries answered promptly.
Excellent service.
16 september 2025
Svar från Hays Travel - Simon Morgan
Thank you for the kind review Karen, the pleasure is all ours. always here if you need anything. xx
Very helpful when booking our holiday
Very helpful when booking our holiday, and good advice given.
6 september 2025
Svar från Hays Travel - Simon Morgan
Thank you for your kind review.
Simon made the booking effortless
Simon made the booking effortless , even down to the point of finding out me as an individual to try and put the best package together for us !
To keep it short outstanding customer care and personal.
Thank you
Gavin
10 september 2025
Svar från Hays Travel - Simon Morgan
Thank you Gav, it was absolutely my pleasure, we know you will fall in love with cruising after this cruise and we will be booking your cruises for years to come. here if you need anything in the run up to the cruise or have any questions, our phone is always on. Simon :-)
Couldn't have done more!
Simon and Kat couldn't have done more for us to book this holiday and managed to do it swiftly and without any issues. Will definitely be using them again for future holidays.
2 september 2025
Svar från Hays Travel - Simon Morgan
Ahh it was our pleasure, we got there in the end didnt we, Have a fantastic time and we will speak to you next time :-)
We booked a cruise with hayes travel
We booked a cruise with hayes travel. Kat took me through the process and made everything easy. She discussed every port stop and advised of places of interest. Thank you
4 september 2025
Svar från Hays Travel - Simon Morgan
Thank you Theresa, It was my pleasure to talk to you and i just KNOW you are going to love this ship and will be addicted after it, i hope you will book with me again, i will be here for you in the time leading up to your cruise, my phones always on :-) Kat
I use Simon now for everything he’s the…
I use Simon now for everything he’s the one stop shop for me he provides an excellent service and beats quotes
I refer lots of friends due to me having confidence that we are in good hands from the start to finish
31 augusti 2025
Svar från Hays Travel - Simon Morgan
Thanks Sha, Your a little Star! we value your business as you know and were always available for you :-)
Fantastic
Fantastic, friendly, informative service received when booking our cruise.....The service received really made up our minds and persuaded us to book it......Would definitely recommend Simon and Kat.
See you on the cruise......🙂🙂🙂
28 augusti 2025
Svar från Hays Travel - Simon Morgan
Thanks Andy, its been a pleasure chatting to you, i think we will have a great time onboard Arvia next year. Lots of cocktails will be drunk. Thanks for the Kind Review, Kat :-)
Excellent
Excellent, responsive service. Very knowledgeable, friendly advice - highly recommend
16 augusti 2025
Svar från Hays Travel - Simon Morgan
Thank you my lovely, its always a pleasure to book a holiday for you. :-)
Easy to contact and message
Easy to contact and message. Everything explained in full with lots of options. We will be using these regularly now for bookings. Thank you.
17 augusti 2025
Svar från Hays Travel - Simon Morgan
Great news, Were so glad you had a good experience with us, Thanks for your kind review lovely. we appreciate you x
Excellent friendly fast service
Excellent friendly fast service
And very competitive another holiday booked x
16 augusti 2025
Svar från Hays Travel - Simon Morgan
Thanks for the 5* review Sue, always a pleasure. hope you have a fantastic time :-)
Fabulous customer service as always…
Fabulous customer service as always thank you Simon
9 augusti 2025
Svar från Hays Travel - Simon Morgan
Thanks Deb for the 5* review, I really appreciate it. It was my pleasure- Simon
Outstanding Customer Service!
I have had the best experience with Simon, this is by far the best customer service I have received when it comes to booking a holiday, Simon is very helpful, understanding, patient and communication is up there with the best, I cannot recommend enough - A* Service!
Thank you 😊
17 juli 2025
Omdöme utan inbjudan
Svar från Hays Travel - Simon Morgan
Thanks for the Brilliant Review Beth, This means soo much to us. Such a pleasure to deal with you and book your holidays. We appeciate you. Call us anytime! :-)
Amazing
I was given so much information and if I asked anything about the holiday it was answered.
Easy to book, amazing staff could have chatted all. Great team kat & Simon cruises Thankyou so much x
13 juli 2025
Svar från Hays Travel - Simon Morgan
Awww Thanks Chick, Really appreciate this kind review. Such a pleasure to book your holiday. :-) Kat
Excellent service with a travel…
Excellent service with a travel consultant who was very very good at their job.
First time using Hays but not the last
5 juli 2025
Svar från Hays Travel - Simon Morgan
This is brilliant news! thanks for the kind review Graham, We really aprreciate it. Simon
Everything was simple and easy
Everything was simple and easy to sort. I just sent a message with what I was looking for and it was sorted and then a secure link sent to me to make payment. Easy. I would use this service again for future holidays for sure!
23 juni 2025
Svar från Hays Travel - Simon Morgan
Hi Cara,
Thank you so much for your lovely review! 😊 We're so pleased to hear that you found the process simple and stress-free — that’s exactly what we aim for. It was a pleasure helping you get everything sorted, and we’re absolutely delighted you’d book with us again in the future.
Whenever you're ready for your next holiday, just drop us a message — we’ll be here!
Best wishes,
Kat & Simon
Hays Travel ✈️🧳
Saw a deal on facebook
Saw a deal on facebook, rang up and was booked within 10 minutes. Lovely lady on the phone, wouldn't hesitate to use again.
19 juni 2025
Svar från Hays Travel - Simon Morgan
Hi Sally,
Thank you so much for your kind words! 💙 We're thrilled to hear you spotted one of our deals and that everything was sorted so quickly over the phone. It was a real pleasure speaking with you, and we’re so glad the process was smooth from start to finish.
We’d love to help you again whenever you’re ready for your next getaway — just give us a ring!
All the best,
Kat & Simon
Hays Travel ✈️🌍
Friendly, personal, efficient
Friendly, personal and efficient service.
Excellent communication.
17 juni 2025
Svar från Hays Travel - Simon Morgan
Thank you so much for your lovely review! We're so pleased to hear you found our service friendly, personal, and efficient – that’s exactly what we aim for every time. It was a pleasure helping you, and we’re always here whenever you’re ready for your next getaway.
All the best,
Simon – Hays Travel ☀️✈️🌍
Svar från Hays Travel - Simon Morgan
Thank you so much for your kind words! We're thrilled to hear you were happy with the service – it means the world to us. If there’s anything else we can help you with, just let us know. We look forward to helping you plan your next adventure!
Warm regards,
Simon – Hays Travel ✈️🌍
Last minute
Agent (Simon) went out of his way to book the holiday we wanted.Travelling to join family and he got us a great location
9 juni 2025
Svar från Hays Travel - Simon Morgan
Thank you so much! 😊 We’re so glad Simon could help make your family holiday plans come together perfectly – being close to loved ones is what it’s all about. It was a pleasure finding you just the right spot, and we’re here anytime you need us again! 👨👩👧👦✈️
– Kat & Simon at Hays Travel 💙
Great and helpful staff
Great and helpful staff. All questions answered… I have never gone on a cruise before but I felt helped and supported
13 juni 2025
Svar från Hays Travel - Simon Morgan
Thank you so much! 😊 We’re absolutely delighted to hear you felt supported and well looked after – especially for your very first cruise! It’s such an exciting experience, and we’re so happy to have been part of the journey. Here’s to smooth sailing and unforgettable memories! 🚢✨
– Kat & Simon at Hays Travel 💙
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.