Tracy from Hays Enfield was so patient with me as I was extremely stressed out from my previous holiday being cancelled because of all the trouble on Tuesday, 8th Sept at all the UK Airports. Tracy ma... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Flawless professional service from Tracy at Hays Enfield Branch from start to finish. Our bespoke holiday was put together perfectly. I highly recommend uding them for all your holiday needs. Thank... Se mer
We needed guidance with the biggest holiday of our lifetimes and sat down on the correct seat - opposite Hannah. We were green as grass as to how to even begin and by the end of our first meeting, s... Se mer
Företaget har svarat
This was my first time travelling with Hays. I had found out about Hays through social media. I was extremely nervous when I went to Hays Enfield office. I meet with Hannah, the loveliest person, and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktuppgifter
20 Church Street, EN2 6BE, Enfield, Storbritannien
- 02039252733
4,8
Utmärkt
550 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Hays Travel - Enfield
Thank you for taking the time to write us a lovely review!
Best wishes,
Hannah
Unhappy and no correspondence
This is just the 1 st day and the rep wasn’t there and no one knew what or what we r doing and no one to meet us and also tomorrows tour the whole group not happy and we dont know where we meet or even what time we r to leave for our tour.
6 juli 2025
Svar från Hays Travel - Enfield
Dear Mrs Patel, thank you for informing us of the issues you have experienced on arrival in resort. I have tried to call you twice and left you voicemails to discuss this further with you. I have followed this up again this morning by email to you as it is important to us that you have the best holiday experience possible. I have resent you all the contact details to make contact with your TUI in resort service and if we can be of further assistance to you please don't hesitate to call our branch or reply to my email. Many thanks Maria Wells, Branch Manager.
I always go to Hays travel in Enfield
I always go to Hays travel in Enfield, the staff are very efficient and are experts into travel, l came away with a smile on my face and a lovely holiday booked for 2026, cheers
30 september 2025
Svar från Hays Travel - Enfield
Hi Allan, thank you so much for booking with us again, it's always nice to see you, Juliana
I have travelled with the company --…
I have travelled with the company -- on a coach tour before and the staff are very friendly. I will keep you in mind when it comes to travelling again.
28 september 2025
Svar från Hays Travel - Enfield
Thank you Frances for taking the time to write this review. We wish you a very happy holiday, Juliana
Amazing value
Thank you to the Hays Travel team for the amazing experience! Efficient, hardworking and ready to find your perfect holidays!
25 september 2025
Svar från Hays Travel - Enfield
Thank you for taking the time to write me such a lovely review! It was a pleasure booking your holiday!
Kind regards,
Marie
Fantastic
Great , friendly, unique, professional ,spirit -filled customer services
17 september 2025
Svar från Hays Travel - Enfield
Thank you for writing me such a lovely review.
I hope you have a wonderful holiday!
Kind regards,
Maria
The agent was very polite and very…
The agent was very polite and very helpful. She explained all the different options clearly.
Answered all questions given to her and directed to where to find further information.
21 september 2025
Svar från Hays Travel - Enfield
Thank you for taking the time to write me such a kind review. It was an absolute pleasure booking your holiday! I will look forward to booking your future trips!
Best wishes,
Rosina
Excellent service.
Juliana listened to our requirements and arranged a trip which met them all.
12 september 2025
Svar från Hays Travel - Enfield
Hello, thanks so much for taking the time to write this review. Japan will be an amazing experience, Juliana
Rosina was extremely helpful
Rosina was extremely helpful, nothing was too much travel. I would recommend Hays to receive a professional service
11 september 2025
Svar från Hays Travel - Enfield
Thank you for taking the time to write us a very kind review! I hope you have a wonderful holiday!
Kind regards,
Rosina
I've always had faith in the Hays…
I've always had faith in the Hays brand- all holidays booked have been done competently and the most recent- a cruise to Norway fitted the bill perfectly in terms of my requirements and price. Friendly agent explained everything in ways I could understand- what more can you want?
7 september 2025
Svar från Hays Travel - Enfield
Thank you so much for your reply.
We are always happy to help and will do our best to meet your requirements.
Svar från Hays Travel - Enfield
Thank you for writing us a lovely review! We hope you have a wonderful holiday!
Best wishes,
Rosina
Thanks to Maria in Enfield branch
Thanks to Maria in Enfield branch
She was perfect and helped me and my wife book our holiday in Cyprus for 2026
Thank you Maria
Dave king
14 september 2025
Svar från Hays Travel - Enfield
Thank you for taking the time to write me such a kind review!
It was a pleasure booking your holiday, I hope you have a wonderful time!
Kind regards,
Maria
The people who work in the branch are…
The people who work in the branch are so helpful and nothing is a problem for them and I have another question they are always willing to help me
9 september 2025
Svar från Hays Travel - Enfield
Thank you for taking the time to write us a lovely review!
We are always happy to help! Nothing is ever too much trouble!
Kind regards,
Maria
Painless and seamless booking with Maria!
I was in touch with Maria about booking a cruise. Maria kindly let me know that there was on offer on the cruise I was looking at over a weekend. I was unable to get into store, so Maria supported me to book over the phone! It was painless and seemless. Thank you, Maria!
7 september 2025
Svar från Hays Travel - Enfield
Thank you for taking the time to write me such a lovely review!
It was a pleasure booking your cruise for you, we will always let you know of the best deals available, I was happy to get your future Cruise booked!
Kind regards,
Maria
Svar från Hays Travel - Enfield
Thank you so much for taking the time to write this review, Juliana
Guess short staffed was a bank…
Guess short staffed was a bank holiday.,?..we did say ok but waited an hour B4 seen..BUT ALL OK when got seen booking established,..staff nice enough,🤔
26 augusti 2025
Svar från Hays Travel - Enfield
Dear Mr Brady, Many thanks for calling me back to discuss you recent booking experience with us. I am glad you mentioned that it was not a major issue and I do apologise for the wait you experienced to book your holiday. Customer service is very important to us and I was pleased to hear that you were greeted on arrival in store by a member of the team and asked if you could wait. It was unfortunate that your visit also coincided with a currency collection which also attributed to the delay in booking your holiday and I sincerely apologise for this. Thank you again for choosing Hays Travel Enfield and we hope to exceed your expectations on your next visit. Kind regards, Maria Wells, Branch Manager.
Excellent warm welcome
Excellent warm welcome. Helpful staff made it easy to choose our resort and hotel. Hannah was efficient and produced our detailed documents very quickly. Much easier to talk to a qualified agent than spending days online.
2 september 2025
Svar från Hays Travel - Enfield
Thank you so much for taking the time to write me such a kind review!
I am glad we have booked your holiday for you, you will have a great time! I will look forward to booking your future holidays here at Hays.
Best wishes,
Hannah
Great customer service- Very helpful
Maria was informative, and very helpful going through all of my options. Maria took the time to look at multiple holidays, giving advice and help on the local areas so we could make an informed decision on what part of Turkey to stay in. would highly recommend booking with Hays, and speakng with Maria.
26 augusti 2025
Svar från Hays Travel - Enfield
Thanks Emma for taking the time to leave us a review, it was a pleasure to help you and your children find the right holiday for you! We hope you have had a fantastic time creating memories together! Best wishes, Maria
Excellent service
Excellent service, efficient when it came to finding the right Cruise I wanted, .well done Guliana at Enfield branch.
16 augusti 2025
Svar från Hays Travel - Enfield
Hi Doreen, thank you so much for taking the time to write this kind review. It's always lovely speaking with you. Kind regards, Juliana
Svar från Hays Travel - Enfield
Hi Philippa, thank you so much for taking the time to right the review. It's always so nice seeing you. Thank you for trusting us with your travel arrangements, Juliana
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