Hartley York Omdömen 

34
TrustScore 1.5 av 5

1,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

DO NOT BUY FROM THIS WEBSITE!!! Awful product, nothing close to advertised. The AI responses will then make it virtually impossible to return the product so they can keep your money! advertise as a u... Se mer

Betygsatt 1 av 5 stjärnor

Ordered a jacket and using their size chart chose Large, item arrived and way too small, so emailed them 6 times now and no response about a refund. Their website has an address in Holland ( no return... Se mer

Betygsatt 5 av 5 stjärnor

Fantastic customer service! I needed to return an item as it wasn’t suitable. The experience I received from Victoria on the customer care team was faultless. Minimal delay in responding to my e-ma... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Awful awful site. Clothes came and looked absolutely nothing like the pictures, the quality of the material was utter cheap sh*te. Not even to mention the sizing was horrendous size S would’ve maybe f... Se mer

Företagsinformation


Kontaktuppgifter

1,7

Mycket dålig

TrustScore 1.5 av 5

34 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 41 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,7

Alla omdömen

(34)

34 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Just got scammed by hartley&york this chinese site

Hi.if you see something you like in this site(hartley&york ) becareful they are chinese scammers.they will take your money and send you something completley different
So please don't buy from this scammers
Its china so dont expect something nice from them
I had to rate one star otherwise i cant put a rating
They are pure scammers

16 augusti 2026
Omdöme utan inbjudan
Logotyp för Hartley York

Svar från Hartley York

Thank you for taking the time to share your feedback with us! 🌟

We are truly sorry to hear about your experience and that what you received did not match your expectations. Ensuring our customers feel confident, happy, and well cared for with their purchases is always our top priority, and we would love the opportunity to look into this and turn things around for you!

Please reach out directly to our dedicated support team at info@hartley-york.com with your order details. We are more than ready to review your order right away and help resolve this for you as quickly as possible.

Warm regards,
The Hartley & York Team

Betygsatt 1 av 5 stjärnor

Agree with other reviews

Agree with other reviews - poor quality Chinese garbage with a terrible refund process. Avoid the scam!

17 augusti 2026
Omdöme utan inbjudan
Logotyp för Hartley York

Svar från Hartley York

Thank you for taking the time to share your feedback with us! 🌟

We are truly sorry to hear that you were disappointed with the quality of your order and that the refund process has been frustrating for you. Delivering a smooth, wonderful experience and quality products to our customers is always our main goal, and we would love the opportunity to look into this and turn things around for you!

Please reach out to our team directly at info@hartley-york.com with your order details. We are more than ready to review your purchase right away and assist you with your refund so we can make this right.

Warm regards,
The Hartley & York Team

Betygsatt 3 av 5 stjärnor

Wrong sizing ... issues being resolved.

Was originally given the wrong size, although the shorts look great quality. I have requested a refund but am currently in negotiations with the team.

17 augusti 2026
Omdöme utan inbjudan
Logotyp för Hartley York

Svar från Hartley York

Thank you so much for sharing your feedback with us! 🌟

We are delighted to hear that you love the quality of the shorts, though we are truly sorry about the initial mix up with the sizing. We sincerely appreciate you giving us the opportunity to assist you directly and turn your experience around! 😊

Warm regards,
The Hartley & York Team

Betygsatt 1 av 5 stjärnor

appalling service and shoes nothing…

appalling service and shoes nothing like the ones ordered, PLASTIC RUBBISH!

5 augusti 2026
Omdöme utan inbjudan
Logotyp för Hartley York

Svar från Hartley York

We are truly sorry to hear that the shoes you received did not meet your expectations and that you had a disappointing experience with our service. We always strive to provide quality items and a delightful shopping journey, so we would love the opportunity to look into this and turn things around for you!

Please reach out to our dedicated support team at info@hartley-york.com with your order details. We are more than ready to review your case right away and assist you with a proper resolution. ✨

Warm regards,
The Hartley & York Team

Betygsatt 1 av 5 stjärnor

Review: avoid at all costs

Review:
I am extremely disappointed with my purchase from Hartley & York. The items I received look nothing like the photos displayed on their website—the material is cheap, poorly finished, and completely lacking proper care or material labeling.
When I reached out to customer service to request a return and refund, they refused to resolve the issue properly. Selling products that fail to match their advertising and then denying customer refunds is completely unacceptable. Save your money and shop elsewhere.
Items are poor quality China made shirts - avoid at all costs
We have now raised an issue via our credit card provided
Following over 10 emails back and forth and the starting of a credit card claim, they were able to give me a full refund for the two shirts. It took so much time and insistence on my part with them adding a little bit more percentage to the refund each time - we finally got there but they were very keen for me to ensure I cancelled the credit card claim back which I did once the refund had been processed. All very suspicious and poor service all round.

1 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

SCAM: appalling quality

Dreadful quality at a premium price. I reckon these probably cost £2-3 to manufacture in China and are selling at a whopping cost. That are thin and badly made. Worse is that they ship direct from China so are expensive to return and they only refund once they receive and only give you 30 days to get back to you

The website is full of bogus reviews that do not exist on trust pilot. Trust pilot should sure them for misrepresentation...as should consumers.

7 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I ordered an outfit online

I ordered an outfit online. What arrived was laughable, the cheapest material nothing like the photo and a split seam in the shorts and the shirt. All tags cut out. This is honestly the worst online order I’ve made, it’s so bad I’m actually laughing as I type this!

10 augusti 2026
Omdöme utan inbjudan
Logotyp för Hartley York

Svar från Hartley York

We’re sorry for the poor quality and the damage to your order. An email has been sent directly to your email address on file with a solution—please check your inbox so we can assist you. - Hartley & York Team

Betygsatt 1 av 5 stjärnor

Scam don't buy

Scam don't buy. The item that arrived barely looks like the one ordered and was low quality. It was about 5 sizes too small and I'm an S!

4 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shocking company - do not order

Shocking company, item arrived looking nothing like the jacket advertised, it was like a thin shirt. All the labels had been cut out which their customer service advised ‘was due to there new “Seamless Comfort" initiative, our team intentionally removes synthetic tags during quality checks to prevent skin irritation.’ Even the washing label has been removed.
On my 6th email trying to get a refund but all they keep offering is to refund me a % off item and to keep it (it’s that bad my husband wouldn’t wear it) and offering me options as what I could do with the item, gift it, give it to charity etc. They also advise that if I were to send it back, to their warehouse in China, I would have to pay the international shipping fees. Absolute scam - would not bother ordering anything.
UPDATE 24/08 - email from customer service offering a voucher to cover the cost of the item bought, however after reading recent reviews about the quality of the products I don’t think I want to chance ordering anything else. Already raised dispute via credit card so will await the outcome of that.

23 juli 2026
Omdöme utan inbjudan
Logotyp för Hartley York

Svar från Hartley York

We sincerely apologize for your experience and understand your disappointment. Our team has just sent a direct email to your registered address regarding your refund. Please check your inbox and spam folder so we can address this and make things right. - Hartley & York Team

Betygsatt 1 av 5 stjärnor

Scam site & sellers

Scam site & sellers. Clothes do not look anything like those shown in pictures on their website. If you do place an order expect to get cheap, low quality, hastily stitched together approximations of the items you think you're getting - with the labels cut out for some reason. They do not offer full refunds. Repeated emails have resulted in 45% being the highest refund offered but I doubt they would pay this if accepted. They will not give return postage labels or even a return address. Expect to be disappointed.

3 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam website

Scam website. Products not at all as shown on website. Offered a partial refund or return overseas at my own expense. AVOID.

6 juli 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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