Absolutely horrendous customer service regarding an issue with my order quality. My purchase was made in April and the refund has still not been processed, lots of avoiding refunding and ignoring emai... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After I posted here I suddenly got email/money back BUT only 50% refunded and no advice on returning bulb. My outstanding £19.99 is of REAL value to me. The offer of a credit note against future purc... Se mer
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Se mer
Företaget har svarat
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Se mer
Företaget har svarat
2,4
Dålig
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am still waiting for my order to…
I am still waiting for my order to arrive. I have emailed on several occasions and get the same reply that my order is due for dispatch on a date that is before I'd even placed my order!
1 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Victoria,
I’ve read your review and can understand your frustration, especially with receiving repeated dispatch updates that don’t match your order timeline and still not having your delivery. That would understandably be confusing.
I’m sorry for the experience you’ve had. There was a system issue which affected some of the dispatch information shown, which may explain the incorrect dates you were seeing.
We’re currently working through and responding to all enquiries via our live support feed, where your ticket will be picked up and reviewed so we can provide you with a clear and accurate update on your order.
Happy customer.
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be dispatched as soon as they could. Well both orders arrived today and good quality bare roots and bulbs. One happy customer.
22 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Mandy,
Thanks for sharing this — I’m really pleased to hear both orders arrived safely and that you were happy with the quality of the bare roots and bulbs. It’s also good to know your message was picked up quickly when you got in touch with your concerns.
We really appreciate you taking the time to leave your feedback, and it’s great to hear everything came together well for you in the end.
This company is a scam.
This company is a scam.
I placed an order on 22.3.26 and they keep telling me the order is on its way and sending me fake new dates.
Do not use this company at any cost and save your money and buy elsewhere
22 mars 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Milly,
I’ve read your review and understand how concerning this must feel, especially with the changing delivery dates and uncertainty around your order since placing it on 22/03/26.
I’m sorry for the experience you’ve had with this. We’ve located your order on our system and can confirm that a replacement has now been arranged to move this forward. For the most accurate updates as this progresses, please continue the conversation through our live support feed, where we can provide further details directly.
Not the best experience
Not the best experience, no communication until I chased the order, order now arrived, no labels on packs and no instructions whatsoever you now say no details of order despite you emailing me with apologies for delays etc shocking
30 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Beverley,
I’ve read your review and can understand your disappointment, particularly having to follow up before receiving any communication, and then receiving the order without labels or planting guidance. That would understandably make things unclear once it arrived.
I’m sorry this was your experience. I’ve reviewed the information shared here, but I haven’t been able to locate a corresponding order in our system, so I’m unable to investigate this further based on these details alone.
If you can reach out via our live support feed with your order details, we can assist further and provide the guidance you need: https://hardingandbloom.co.uk/pages/contact
Rubbish company have been going round…
Rubbish company have been going round in circles over 2 weeks to try obtain a refund
15 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Jemma,
I’ve read your review and can see how frustrating it must be to feel like you’re going in circles while trying to get a refund over the past couple of weeks. That kind of back-and-forth without resolution is understandably draining.
I’ve tried to locate your details from the information here, but I haven’t been able to find a matching account on our system, so I’m unable to check the status of the refund from this alone.
If you can reach out via our live support feed with your order details, we can look into this properly and assist you further:
https://hardingandbloom.co.uk/pages/contact
Order later than expected arriving but…
Order later than expected arriving but I was kept informed by email. Well packaged with great instructions on planting.
17 mars 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
Thank you for taking the time to share your experience. I’m glad to hear you were kept informed along the way and that the order arrived well packaged with helpful planting instructions.
We also appreciate your patience with the delivery timing — it’s good to know the updates made a difference.
Do not order from Harding & Bloom
Absolute scammers. I have been waiting for over a month for my delivery (plus the two primised ‘re-dispatched’ deliveries) and there is absolutely no evidence that anything has ever even arrived in the hands of Royal Mail despite me being provided with a tracking reference. They have repeatedly pushed back on providing a way to escalate or engage prioerly. I’m in for about £43 which they are refusing to refund and are repeatedly fobbing off. I genuinely feel that this company is unreputable and once this mess is sorted out, (Im going to take it forward via my bank) I will never use them again. Please do not rely on anything ordered from Harding & Bloom arriving - or on ever seeing your money again.
The matter is now with my Bank which is pursuing it. Hooefully they will have more success.
28 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I’ve read your review and can see how concerning this has been, particularly with the repeated dispatch updates not reflecting any movement on the tracking and the time you’ve spent trying to get a clear resolution. I understand why this has affected your confidence in the order.
I’ve checked the details available here, but I haven’t been able to match this to an order on our system, so I’m not able to review the status or history from this information alone.
If you can continue the communication through our live support feed with your order details, we’ll be in a better position to look into this properly and provide clearer updates:
https://hardingandbloom.co.uk/pages/contact
Dreadful
Dreadful. No sign of my dahlias and seem unable to contact them. I have been scammed, So much for the beautiful flower photos. DO NOT USE THESE CHARLATANS
28 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Yvonne,
I’ve read your review and can understand why you’re feeling this way, especially with no sign of your dahlias and difficulty getting a response when trying to make contact. That would understandably be worrying. I’m sorry for how this has come across.
I can confirm we’ve located your order on our system and it is being prepared for dispatch. Once it leaves us, the tracking details will be shared so you can follow its progress.
For any updates or queries, our live support feed is the best way to reach us directly:
https://hardingandbloom.co.uk/pages/contact
Appauling.DO NOT USE THIS COMPANY.
Appauling.
My order hasn't arrived.
There is no phone number or email address on the website.
They don’t reply to messages sent though the ‘contact’ form on their website.
I will be disputing the charge.
DO NOT USE THIS COMPANY-PLEASE.
I think it may be a scam company -look at the generic replies to the one star reviews on this page.
20 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I’ve read your review and can see why this has been upsetting, especially not receiving your order and feeling unable to get a response when trying to reach out. I also understand your concern around replies coming across as generic — that’s not the impression we want to give.
I’m sorry this has been your experience.
I’ve tried to locate your order using the details available here, but I haven’t been able to match this to an account on our system, so I’m unable to check what’s happened from this information alone.
We’re actively working through messages submitted via our live support feed and checking for any existing enquiries linked to this case. If you’ve already contacted us there, we’ll pick it up and respond as soon as possible.
I think this maybe a scam company AVOID AVOID
I think this maybe a scam company.
No goods have arrived, no confirmation email.
No email address or telephone number on website.
No reply to messages sent through their ‘contact us’ page.
Oh they take your money quickly though!
AVOID AVOID AVOID AVOID AVOID.
19 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Elizabeth,
I’ve read your review and can understand how concerning this must feel, especially not receiving your order or confirmation and then not getting a response when trying to reach out. That would understandably raise questions.
I’m sorry to read about the situation you’ve described.
I’ve checked the details available here, but haven’t been able to identify a matching order on our system, so I’m not able to look into this further based on this information alone.
Our team is currently reviewing enquiries submitted through the live support feed and checking for any messages linked to active cases. If you’ve already been in touch there, your enquiry will be picked up and responded to shortly.
Order not received AVOID THIS SCAM SITE
Order not received, fobbed off and lied to. No refund received. Buyers should avoid at all costs!
28 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Carrie,
I’ve read your review and can understand how frustrating this must feel, particularly with the delays, the need to follow up, and still waiting on a refund. I appreciate how that would impact your confidence in the process.
I’ve been able to locate an account matching the details provided here and can see that a replacement order has since been delivered. I can also confirm that the refund request for the original order is still in progress and being handled.
Please continue to monitor the live support thread for further updates, as any progress on the refund will be shared there.
Been waiting and waiting and waiting
Been waiting and waiting and waiting. No communication in regards to anything. Where are my dicentra spectabilis?
28 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Gareth,
I’ve read your review and can understand your frustration with the lack of updates and the long wait for your Dicentra spectabilis. I appreciate how that uncertainty would be concerning.
I’m sorry for the delay you’ve experienced.
We’ve located your order HB18997060885 on our system and it is currently being prepared for dispatch. Once it has left us, your tracking details will be sent so you can follow its progress.
Aster disaster
I didn’t plant the asters till 3 weeks after receipt and by that time all the roots were totally entangled with the newly growing tubers. The instructions seemed to be for bulbs rather than live roots.
Asters were disasters.
14 mars 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Jim,
I’ve read your review and can understand your frustration, especially with the roots becoming tangled and the instructions not matching what you were expecting for asters.
I’m sorry for the confusion caused, especially if the guidance provided wasn’t clear or didn’t match the product type you received.
If you’d like us to take a closer look and help turn this around, please reach out via our live support feed so we can review this with you directly: https://hardingandbloom.co.uk/pages/contact
Late Arrival and Poor Germination
The order did not arrive in the time indicated, we had to wait another two weeks and it was getting far too late to plant them. Also, we have found that the white ranunculus we ordered has not germinated well at all. Only one of the 15 corms has produced signs of life and several of the pink have also failed to germinate and we have grown ranunculus for many years, without any problems but this supply has been very poor.
27 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Val,
I’ve read your review and can understand your disappointment, particularly with the order arriving later than the timeframe indicated and the knock-on effect that had on planting. I also appreciate your concern with the poor germination rate on the white and some of the pink ranunculus, especially given your experience growing them successfully in previous years.
I’m sorry the quality you’ve received hasn’t met expectations on this occasion.
We’d really like the opportunity to take a closer look and help put this right for you. Please reach out via our live support feed with your order details so we can review what’s happened and work with you on a suitable resolution, https://hardingandbloom.co.uk/pages/contact
I’ve been waiting almost three weeks…
I’ve been waiting almost three weeks for instock items, sent multiple emails and just keep getting it’s on its way… still hasn’t shown up. Some of the items I brought were supposed to be to be a gift and now I’ve had to go out and find alternatives. The items were supposed to be on a 48hour delivery. No apologies for the delays… not sure if I’ll receive the items, my guess from reading other reviews they will eventually turn up but this seems to be an ongoing problem the company have.
8 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Abbie,
I’ve read your review and can understand your frustration, particularly waiting close to three weeks for in-stock items that were expected on a 48-hour delivery and not receiving clear updates in the meantime. I also appreciate how disappointing it must have been to miss using them as a gift after having to source alternatives.
I’m sorry for the delay and the experience you’ve described.
I’ve checked the details provided here, but I haven’t been able to match this to an order on our system, so I’m unable to check the delivery status from this information alone.
Our team is continuing to work through live support enquiries and reviewing outstanding cases, and if you’ve already contacted us there, your message will be picked up and responded to as soon as possible.
Awful Awful Awful Avoid Avoid Avoid
Similar to many many complaints on this site I have the exact same issue. I made my order nearly a month ago and received nothing. Whilst I have received a response and tracking information the tracking says that Royal Mail have not received the order from the Company so I am no wiser if or when I will receive my order and the Company are not willing or able to tell me when I can expect it. They have stated that the order has been "fulfilled". Well it doesn't appear to be the case, I am not remotely fulfilled, Royal Mail have not received the order, I have not received the order and even if they had a 4 week wait is entirely unacceptable. I was told it would be dispatched last week. I too have asked for a refund but don't expect anything forthcoming. They have said that the delay is due to backlogs and short staffing, none of which should become my problem when I have already paid for the goods in good faith. Had they told me weeks ago there might be an issue I could have cancelled then and ordered elsewhere.
27 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Jay,
I’ve read your review and can understand your frustration, particularly with the order taking close to a month to progress and the tracking showing no receipt scan from Royal Mail despite being marked as fulfilled. I also appreciate how difficult it is when the updates you receive don’t match what you’re seeing on the tracking, especially after being told it would be dispatched sooner.
I’m sorry for the experience you’ve described and the lack of clarity around your order status.
I’ve reviewed the information shared here, but I haven’t been able to locate a matching order in our system, so I’m not able to check the tracking or dispatch details based on this alone.
If you’ve already raised this through our live support feed, please be assured the team is working through those messages and will respond as soon as they reach your case.
I am still waiting for a reply 🙄 I…
I am still waiting for a reply 🙄 I haven't received my goods or a reply to tell me when my goods will be despatched.
Customer care shocking 😲
13 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Julie,
I’ve read your review and can understand your frustration, especially not having received your goods yet and not getting a clear update on when they will be dispatched. That uncertainty would understandably be disappointing. I’m sorry for the experience you’ve had with the communication around this.
I’ve reviewed the information shared here, but I haven’t been able to find a matching order in our system, so I can’t look up the status from this alone.
If you’ve already reached out through our live support feed, we are currently working through incoming messages and will respond once your enquiry comes up in the queue.
Its early days but buds are coming…
Its early days but buds are coming through. All looking very healthy. Easy to order, delivery coincided with plants being safe to start their delivery journey which shows care from order to delivery. Would order again.
11 mars 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Maria,
Thank you for sharing your experience — it’s great to hear the buds are starting to come through and everything is looking healthy so far.
We’re also pleased the timing of delivery worked well for you and that the overall process felt straightforward from order to arrival. It’s encouraging to know you’d consider ordering again.
Very disappointed with this company and…
Very disappointed with this company and would advise that you don't order plants from them based on my own experience. The order is now two weeks overdue and despite assurances from them via email that they were sending it out last week, there's been no further contact and they're not replying to my emails. I've asked for a refund but no response
27 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Jackie,
I’ve read your review and can understand your disappointment, particularly with the order now being overdue and not receiving any follow-up after being advised it would be sent. I also appreciate how frustrating it is not getting a response after requesting a refund. I’m sorry for how this has been handled.
A response will be provided once your enquiry has been reviewed by the team. We apologise again for the experience.
Received some 'plants' which were just… roots
Received some 'plants' which were just bundles of roots with no top growth of any kind but planted
anyway and much to my surprise after 7 weeks...nothing!
Also planted crocosmia bulbs and anenome bulbs...nothing. This was in fresh compost and was watered as and when required. Will never use this company again.Will request refund but not holding my breath!
27 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Kate,
I’ve read your review and can understand how disappointing this must be, especially after taking the time to plant and care for the items over several weeks without seeing any signs of growth. I appreciate the effort you’ve put in and how frustrating the outcome has been.
I’m sorry the plants and bulbs haven’t performed as expected.
We’d really like the opportunity to look into this and see how we can help put things right. If you can reach out via our live support feed with your order details, we can review this and offer you the choice of a replacement or store credit under our Bloom or Bust Guarantee:
https://hardingandbloom.co.uk/pages/contact
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