Absolutely horrendous customer service regarding an issue with my order quality. My purchase was made in April and the refund has still not been processed, lots of avoiding refunding and ignoring emai... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After I posted here I suddenly got email/money back BUT only 50% refunded and no advice on returning bulb. My outstanding £19.99 is of REAL value to me. The offer of a credit note against future purc... Se mer
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Se mer
Företaget har svarat
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Se mer
Företaget har svarat
2,4
Dålig
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely disgusting
Absolutely disgusting - over 3 weeks to deliver - i even asked for a refund & yet they still sent out the bulbs - 2 weeks after i had asked for a refund - customer service is atrocious - i will never purchase from this company again
9 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
Waiting several weeks for delivery and then receiving the order after already requesting a refund would understandably be frustrating, particularly when you felt the communication along the way was poor.
I’m sorry the experience left you feeling this disappointed.
From the information shared within the review, I haven’t been able to identify a corresponding account on our system, which means I’m unable to investigate the order further based on these details alone.
Since you’ve already been in touch through our live support feed, we’ll continue corresponding with you there once the enquiry has been reviewed further.
Poor everything
Wish I'd come on here first. 5 weeks later and still no sign of my order.
5 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Catherine,
Waiting five weeks without receiving your order would understandably leave you disappointed and concerned. I’m sorry for the delay you’ve experienced.
A replacement order has now been arranged, and an update regarding this has been provided through our live support feed.
Order not received
I placed and order with this company but am yet to receive it
I have contacted them 3 times but received the same generic reply which is not acceptable they do not answer any phone calls
The corms I ordered will be way past the planting stage should I ever receive them
I have asked for a refund but get the same generic reply beginning to think I have been scammed
I wish I had read the reviews before ordering as non delivery seems to be a trait of theirs
I definitely would NOT recommend ever ordering from them
22 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this has left you feeling disappointed, particularly after following up several times and still not receiving either the order or the refund you requested. I also appreciate your concern about the planting window for the corms passing by while you continue waiting.
From the details shared in the review, I haven’t been able to locate a matching account on our system, so I’m unable to investigate the order further from this information alone.
Since you’ve already been in touch through our live support feed, we’ll continue the communication there once your enquiry has been reviewed further.
Placed an order on 22/4/26 supposed to…
Placed an order on 22/4/26 supposed to be sent out same day ... filled out 3 contact forms first 2 replies stated delivery would be week commencing 4/5/26 then I got reply to 3 contact stating order would be dispatched 23/4/26 which was weeks ago. It's now 8/5/26 and still no plants or dispatch notice. Absolute joke ... read reviews and avoid this company
8 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Ian,
I can see why this has been frustrating, particularly after receiving different dispatch updates and still not having either the plants or a confirmed dispatch notice several weeks later.
I’ve checked the details available in the review, but I haven’t been able to locate a matching order on our system from the information provided here.
Since you’ve already contacted us through our live support feed, the team will continue updating you there once your enquiry has been reviewed further.
Don’t waste your time or money..
They claimed that the bulbs I ordered weren’t of the quality they expected and that they would be shipped at a later date. That date never came, I chased my order with them several times and the only time I got a response was when I mentioned that I would stop payment or demand a refund. In the end, my order was never received and I will never order from them again.
7 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Dana,
I can appreciate how disappointing this must have been, particularly after being advised the bulbs were being held back due to quality concerns and then not receiving the order despite following up several times.
I’m sorry the experience left you feeling let down. Without discussing specific account details publicly, I can confirm that the refund relating to this matter has now been successfully processed.
Customer service? Forget it
There is no effective way of contacting the company. The phone number has only an answer message and none of the email addresses tried resulted in any response.
They failed to meet the despatch indication time and there was no response to any email or phone call to re-arrange delivery to a new address, consequently, the parcel was delivered to an empty house, 300 miles away from the new delivery address.
They have a fancy website, which roped me in, but they are an altogether desperate organisation and should be avoided.
20 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
Having an order delivered to the wrong address after trying repeatedly to get in touch to update the delivery details would understandably be extremely frustrating, especially when you felt unable to reach anyone directly for help.
I’m sorry this was your experience. From the details shared here, I haven’t been able to identify the order on our system, so I’m unable to review the delivery arrangements or previous correspondence from the review alone.
If you’ve already submitted this through our live support feed, the team will continue responding there once the enquiry is reviewed further so the matter can be looked into properly.
Positive experience.
I ordered before I read the reviews, I can honestly say my experience is very positive. Ordered Bank Holiday Monday, delivered on the Wednesday. All plants well packaged with 80% of my plants in recyclable brown paper. A big thumbs up for me and QR codes on some items for planting instructions. I look forward to seeing them bloom, if they do I will order my spring flowers from them. Last year I spent a small fortune in my local garden centre, loads of plastic and they didn’t flower well so we will wait and see but so far so good. 😊🪻🪴
4 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Tammy,
It’s lovely to hear your first experience went so smoothly, especially with such a quick turnaround from ordering to delivery over the Bank Holiday period.
We’re really pleased the plants arrived well packaged and that the recyclable paper packaging and QR planting guides stood out for you as well. Hopefully your new plants reward you with a much better display this season than last year’s garden centre purchases 🌿🪻
Thank you for taking the time to share such thoughtful feedback, and we hope to see you back for your spring flowers too.
Incredibly disappointed
Incredibly disappointed with this company, wondering if I have been scammed. Website suggests just quick delivery but I’ve order lots of summer bulbs and received nothing. I ordered on 26/4 and did not even receive a confirmation email. My money has been taken and I have attempted to contract them several times with no response. I wouldn’t have minded if there was a delay as long as that had been communicated but I have received nothing.
Avoid!
26 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Charlotte,
I can see why this has left you feeling disappointed, especially after placing the order, seeing payment taken, and then not receiving either confirmation or a response when trying to get in touch. A delay is one thing, but having no clear communication alongside it understandably adds to the concern.
Please reach out to us through our live support feed here so we can review this properly and provide you with an update on the order #HB21140060885: https://hardingandbloom.co.uk/pages/contact
Terrible
I ordered four different items on the 21st of April, ALL listed as in stock and with delivery promised before the end of April. Their shipping policy states that they aim to dispatch nect day for items in stock. It is now the 7th of May, they havent even been dispatched. You HAVE to download an app just to track it but surprise surprise, it doesnt work. Just states ‘waiting for details’ so what is the point? I contacted them through the app, then got an automated email later on stating that it is an out of date contact and to use a different one, they replied about four days later and told me they had a backlog and my order was due to be dispatched the week commencing the 4th. Now I know its only Thursday but I have a feeling it wont be dispatched by tomorrow. To really rub salt in the wound I just recieved a marketing email promising next day delivery for orders over £40. Wow. How about you stick to the first set of promotions you made. I will come back if I ever actually get the bulbs to comment on their quality. And I will never be using them again.
21 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Madison,
I can understand why this experience has been frustrating, especially after ordering items shown as in stock, then facing delays, conflicting contact routes, and tracking that appeared not to update. I can also appreciate why receiving a marketing email about next day delivery during that time would have added to the disappointment.
I can confirm that the order #HB20135060885 has now been dispatched and a tracking link has been sent directly to the email address linked with the order.
We appreciate you taking the time to share your feedback and hope the bulbs arrive with you safely soon.
SCAM SCAM SCAM
Despite cancelling the order (due to long dispatch delay) and the cancellation being confirmed it arrived today. Seeds substituted and 25% of order missing entirely. Still no refund just a string of emails saying they would refund. DO NOT BUY FROM THIS COMPANY. THEY ARE STEALING MONEY FROM YOU.
7 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Julie,
Receiving the order after cancellation had already been confirmed, alongside substituted items and part of the order missing, would understandably be very frustrating and confusing.
I’m also sorry for the miscommunication around the cancellation and refund process.
Since you’ve already been in touch through our live support feed, we’ll continue providing updates there regarding the refund status once your enquiry has been reviewed further.
Non delivery of order
My order has not arrived after several promises that it's on its,say. Ive,also asked for a,refund which has not materialised. I would avoid ordering from this company.
10 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Frank,
I’ve read your review and can understand how frustrating this must be, especially after receiving repeated assurances that the order was on its way and then not receiving the refund you requested. I’m sorry this has been your experience.
I’ve checked the details available here, but I haven’t been able to match this to an account on our system, so I’m unable to look into the order or refund further from the information provided. If you’ve already contacted us through our live support feed, we’ll provide an update regarding the refund there once your enquiry has been reviewed.
Stay well away from this company
Ordered plants on 18 March which never arrived. I formally requested a refund on 21 April and, despite repeated chasing, as of 6 May I still have not received my money back.
Customer service simply keeps sending generic responses saying they “understand my frustration” and are “looking into the matter”. There is nothing to investigate — the goods were never delivered and the refund should already have been processed.
Extremely disappointing service and very poor communication throughout. Having now read other reviews, it appears I am far from alone in experiencing these issues.
I would strongly advise others to think carefully before ordering.
6 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I understand that waiting since March with no plants arriving, then still chasing a refund weeks later, is understandably disappointing — especially when you feel you’re only receiving repeated standard responses rather than a clear resolution.
From the details shared here, I haven’t been able to trace the order on our system, so I can’t check the refund status directly from the review itself.
If you’ve already raised this through our live support feed, the team will continue updating you there once your enquiry has been reviewed further.
Placed an order April 9th for…
Placed an order April 9th for Ranunculus. Fast forward to May 6th, I’ve had to reach out multiple times requesting a refund after being told my order must be “ lost “.
I’m yet to receive my order / a refund as per my request.
AVOID at all costs.
1 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Jade,
I’ve read your review and can understand how frustrating this must be, especially after being told the order may have been lost and then having to follow up multiple times without receiving either the delivery or the refund. I’m sorry this has been your experience.
I’ve escalated your refund request with the team, and this is now being looked into so it can be resolved as quickly as possible, and we’ll provide an update through our live support feed.
Ordered from an online advert
Ordered from an online advert, no update after 10 days so emailed to cancel and was told my order was cancelled. No sign of refund and then item arrived (too late as was for a gift) returned item and still awaiting a refund despite multiple emails and being told my case was being “looked into” and “escalated”. Been over 3 weeks and I’m still out of pocket. Wouldn’t recommend.
8 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Sarah,
I’ve read your review and can understand how frustrating this has been — especially being told the order was cancelled, then having it arrive anyway, and still not receiving your refund after returning the item. That’s understandably not the experience you expected. I’m sorry for how this has been handled.
I’ve reviewed the information provided here, but I haven’t been able to find a corresponding account on our system, so I’m unable to investigate this further based on these details alone.
If you’ve already raised this through our live support feed, we are continuing to work through those enquiries, including refund requests, and will provide a clear update once your ticket is picked up and reviewed.
Keeping my fingers and toes crossed for a delivery
I have now contacted by email and online form as the telephone number has been taken down. Disappointing customer service for my first order. Paid already before seeing reviews. I hope they get their act together or refund my money, which I paid in good faith.
25 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Eve,
I’ve read your review and can understand your concern, especially as this is your first order and you’ve already made payment but haven’t had the experience you expected.
I’m sorry this has left you feeling uncertain.
I’ve checked the details provided here, but I haven’t been able to locate a matching order on our system, so I’m unable to look into this further from this information alone.
We are currently working through and responding to enquiries submitted via our live support feed, and once your message has been received and reaches our team in the queue, we will respond accordingly and provide an update on your order.
Similar to other reviews
Similar to other reviews, paid 7 weeks ago and no delivery, when I chased it up, they gave me a tracking number for Royal Mail which stayed as ‘waiting to received your order’ chased it up again and was told it’s been lost in transit, asked for a refund and was told it’s been passed on to a team, and now chasing up a response again. Very poor communication and poor customer service. I won’t be using this company again.
5 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Han,
I’ve read your review and can understand how frustrating this must have been — especially after waiting several weeks, receiving tracking that didn’t progress, and then having to follow up multiple times regarding a refund. That’s understandably not the experience you expected. I’m sorry for how this has been handled.
I haven’t been able to find a matching order based on the details provided here. If your enquiry has already been raised through our live support feed, we are continuing to work through those concerns, including refund requests, and will respond with a clear update once your ticket is picked up and reviewed.
Poor customer service
I placed an order in good time for a birthday present. They were due to be dispatched the same week. 10 days later no update, I contacted several ways and no one responded. The time they arrived it was nearly 4 weeks late. The only reason I got a response was the fact I sent an email stating formal action will be taken unless they respond. I got a response the same day, it appears they just ignore you until the last moment. I wouldn't purchase with them again. Just some communication or response would of helped and gone along way. Rather than being left as though they took my money and didn't care.
9 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I’ve read your review and can understand how frustrating this must have been — especially ordering in good time for a birthday and then facing delays with little to no communication along the way. That would understandably leave a poor impression. I’m sorry for the experience you’ve had.
As you’ve already contacted us via our live support feed, we’re continuing to work through those enquiries in turn and respond as each one is reached. This ensures we can review each concern thoroughly and provide clear updates directly.
Avoid at all costs
Avoid at all costs, simply yet another scam from a guy with a couple of failed businesses to his name, Forget the trustworthy name or the Edinburgh phone number, probably fing him in Beckenham, frantically dealing with emails in his back bedroom.
4 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Alec,
I’ve read your review and wanted to understand a bit more about what’s gone wrong here, as we’d like to look into the concern you’ve raised. I’m sorry it’s left you feeling this way.
From the information available in your review, I haven’t been able to locate a corresponding order on our system, which means I’m unable to investigate this further based on these details alone.
If you’ve already contacted us via our live support feed, we’ll continue the conversation there so we can review your concern fully and provide you with clear updates.
Better communication
Placed my order and after two weeks decided to chase. It was saying awaiting dispatch. I tried contacting them by email but found that the address is no longer active and the contact number did not work either. At that point I thought I would check reviews and was disappointed to see how many people were saying that the did not receive their order. I used the website contact form to say my order was due to be delivered that week. After another week I finally received my order. I don’t believe that the company is a scam but I do think communication needs improvement for the customer to feel confident about when placing an order. Looking forward to planting my Dalia’s although a little later than I wanted to.
2 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Yvette,
Thank you for sharing your experience — I’m glad your order did arrive in the end, although I can understand your frustration around the lack of clear updates while you were waiting and the uncertainty this created.
We appreciate your feedback on communication, as it’s important customers feel confident about their order journey from start to finish.
Despite the delay, it’s lovely to hear you’re now looking forward to planting your dahlias, even if it’s a little later than planned.
I have just opened my 4 Dahlia tubers…
I have just opened my 4 Dahlia tubers and I am very disappointed by the quality. I was expecting plump and carefully handled tubers.
What I received is dried up and broken tubers some only one tuber about half the size of a cadburys finger. The best had 4 tubers but still very small.
I certainly won’t be using H and B again.
1 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I’ve read your review and can understand your disappointment on opening the dahlia tubers, especially when they didn’t match your expectations in size or condition. That’s understandably frustrating. I’m sorry for how they arrived.
We’ve checked the details provided in your review but haven’t been able to match this to an order on our system, so we’re unable to look into it further without your order information.
We’d really like the opportunity to look into this properly and see how we can put things right. If you can contact us via our live support feed here: https://hardingandbloom.co.uk/pages/contact with your order details, we can review the quality concerns and work with you on a suitable resolution.
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