Absolutely horrendous customer service regarding an issue with my order quality. My purchase was made in April and the refund has still not been processed, lots of avoiding refunding and ignoring emai... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After I posted here I suddenly got email/money back BUT only 50% refunded and no advice on returning bulb. My outstanding £19.99 is of REAL value to me. The offer of a credit note against future purc... Se mer
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Se mer
Företaget har svarat
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Se mer
Företaget har svarat
2,4
Dålig
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great website easy to navigate website…
Great website easy to navigate website excelant quality beautiful blooms ,arrive very well packed and excelent prices
14 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Christine,
Thank you for the lovely feedback. We’re so pleased to hear you found the website easy to use and that your plants arrived safely packed and in great condition.
Hearing that the blooms have been beautiful and the quality met expectations really does mean a lot. We’re also delighted you found good value across the range.
We truly appreciate your support and hope your garden continues to put on a wonderful display.
Ordered a bee balm root from Harding…
Ordered a bee balm root from Harding and bloom, it was delivered on time with no issues. Unfortunately it failed to sprout. I contacted the company regarding this and they sent me a replacement immediately. There are a lot of negative reviews on here about this company, but my personal experience with them has been very positive.
14 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Kay,
Thank you for taking the time to share your experience. We’re really pleased to hear your bee balm root arrived on time and that the replacement was arranged quickly when the original failed to sprout.
While it’s always disappointing when a plant doesn’t establish as expected, it’s lovely to know the issue was resolved promptly and that you were happy with the support provided afterwards.
We truly appreciate your balanced and thoughtful feedback.
The delivery took such a long time I…
The delivery took such a long time I thought I had been scammed. No emails were ever responded too. Additionally the ranunculus arrived so late I wish I had planted something else as I have been left with 3 empty spaces in my flower beds waiting for these to arrive and now to sprout. If the flowers turn into beautiful healthy plants I will change this rating but for now wouldn’t buy again because of delivery time and lack of customer service
9 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Victoria,
I can understand why this experience left you feeling concerned, especially after such a long delay and not receiving replies while waiting for the ranunculus to arrive. I can also appreciate your frustration at having empty spaces sitting in the flower beds while the planting season was moving on.
I’m sorry the communication and delivery times did not meet expectations on this occasion.
That said, I do hope the ranunculus establish well for you and reward the wait with a beautiful display once they begin to flower.
WOW. NEVER BUY AGAIN
WOW, DISAPPOINTED, WHAT A LACK OF QUALITY BEGONIA BULBS HIGH PRICE, WHICH I DIDN'T COMPLAIN BECAUSE, I HAVE EXPECTED GOOD BULBS
14 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Lazar,
I’m genuinely sorry to hear how disappointed you felt when opening the begonia bulbs, especially after paying a premium price and expecting to receive beautiful, healthy bulbs ready to thrive. It’s understandably frustrating when something you were looking forward to falls short the moment it arrives.
We’d really appreciate the chance to look into this properly for you and hopefully turn the experience around. Please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact
If I could write a review with 0 stars…
If I could write a review with 0 stars it would be a better reflection of a truly awful customer experience - paid for express delivery, nothing was depatched, had to chase up via the customer contact form as they have no telephone contact (I suggest you remove your number from your website so customers don't waste their time!). A tuber in the worst condition I have ever seen was despatched, I sent photos showing the poor conditon and was offered a replacement or a refund, I obviously opted for a refund which I am still waiting for several weeks later - how hard can it be to refund ~£10??
18 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this experience has left you feeling so frustrated, particularly after paying for express delivery, then having to chase updates yourself and later receiving a tuber you felt was in very poor condition. After already providing photos and requesting a refund, I appreciate how disappointing it must have been to still be waiting weeks later for resolution. I’m sorry the experience has fallen so far short of expectations.
From the details available within the review, I haven’t been able to trace a corresponding account on our system, which means I’m unable to fully review the matter from the information shared here alone.
Since you’ve already contacted us through our live support feed, we’ll continue providing updates there as the enquiry progresses.
I ordered anemone bulbs Hollandia and…
I ordered anemone bulbs Hollandia and Duet ( bicolor) these are both red and white. I only have red or white or red and white flowers in my garden. They sent lord lieutenant instead of the Duet. These flowers are purple and are neither use or ornament to me. Why do they do this.why not contact to say they do not have what you ordered. Will not be using again.
12 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Clive,
I can understand why this was disappointing, especially when you had specifically chosen the anemone varieties to fit the colour scheme in your garden. Receiving a different variety instead would understandably be frustrating.
I’m sorry the substitution was not communicated clearly beforehand.
Without discussing account-specific details publicly, I can confirm that we received your message through our live support feed and had arranged a replacement regarding this matter. The team has been continuing communication through the support enquiry with further updates.
Absolutely shocking from ordering to…
Absolutely shocking from ordering to delivery, ordered 7 items 5 were replacements. I paid full price to receive items that were now reduced.
Delivery was delayed, had NO notification to advise of this, I had to do the chasing, I paid 33.96 for my order, the cost of what I received was 25.18 as they are all the reduced stock plus I ordered 8 items and received 7.
They don’t look the best either, will I order again? Most certainly not! Lesson learnt!
I received a reply from Harding and Bloom, was very apologetic and vowed to resolve the issues.
I shall update my rating once this is completed.
13 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Sandy,
I can understand why this experience has left you so disappointed, particularly after receiving multiple substitutions, delays without proactive updates, and then finding part of the order missing as well. I can also appreciate your frustration regarding the pricing concerns you’ve raised around the replacement items received.
I’m sorry the order did not arrive as expected or leave you with confidence in the service provided.
From the details shared within the review, I haven’t been able to locate a matching account on our system, so I’m unable to investigate the order further from this information alone.
Please reach out to us through our live support feed here: https://hardingandbloom.co.uk/pages/contact
so we can investigate this properly and hopefully turn the experience around for you.
Do not use this company. Pretty website. No substance
I placed an order on 21 March for a number of flowers. I received a Royal Mail notification a few days later informing me a label had been created and they would let me know when they received the package from Harding & Bloom. As yet the package has not arrived, nearly 2 months later. The flowers I ordered were to be gifts for weddings and birthdays I had coming up. I was eventually successful in reaching customer services via email (after having several automated responses and being ignored on instagram) and receiving communication that my package would be posted soon and I would be kept updated. I have not been kept updated. Only one of the items I orders shows as in stock on the website. I have requested a refund and hope to receive it shortly.
21 mars 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Kara,
Waiting nearly two months after placing an order, particularly when the flowers were intended as gifts for important occasions, would understandably be incredibly disappointing. I can also appreciate how frustrating it must have been seeing tracking created but never updated, whilst still feeling left without clear communication afterwards. I’m sorry this experience has let you down.
Since you’ve already been in touch through our live support feed regarding the order and refund request, we’ll continue providing updates there once your enquiry has been reviewed further by the team.
They don't even deserve a1 star
They don't even deserve a1 star
They took my money 5 weeks ago...no parcel
They said 3 weeks ago it was lost in post and would send another but despite asking 4 times for proof of posting for 2nd parcel... nothing.Asked for a refund... nothing.
So I reported to my bank and they have refunded me and they are chasing the company...
Do not use this company
4 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Jacquie,
Waiting this long after placing an order, then being told a replacement would be sent and still feeling left without clear updates afterwards, would understandably be extremely frustrating and disappointing. I can appreciate why this experience has caused such a loss of confidence.
I’m sorry the situation has left you feeling this way.
Without discussing specific account details publicly, we can confirm that we have responded through our live support feed regarding the enquiry and are actively continuing to work through the concern raised there.
Had very poor service and should have…
Had very poor service and should have read review's first , item did not arrive and was promised another, never arrived requested refund but told it’s in review.
As a previous customer time to take them to court under consumer act
1 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I can understand why this experience has left you so disappointed, particularly after being told a replacement would be sent and then still not receiving either the item or the refund you requested afterwards. As a returning customer, I appreciate this would feel especially frustrating. I’m sorry the experience has led to this level of dissatisfaction.
From the details shared in the review, I haven’t been able to match this to an account on our system, so I’m unable to investigate the matter further from the information available here.
Since you’ve already contacted us through our live support feed, we’ll respond there once your enquiry has been reviewed by the team.
Refund received after threat of Court action
Here is an update regarding my requested refund following my previous 2 posts :- I wrote to H&B on 08/05/26 advising that due to their non-compliance with the 14 day rule for requested refunds under the Consumer Rights Act 2015, that I was intending to take them to the Small Claims Court to claim full and final redress, including a claim for reimbursement of Court fees and an amount for the stress caused, and that I was also reporting them to Trading Standards. And surprise, surprise an email came the following day (09/05/26) to advise that my refund had been sent, and I finally received it yesterday (11/05/26). I would urge all of you who are in the same position to do the same. I should add here that I would absolutely have gone through with the Court action had they not sent my refund, as this was not just about the refund per se, it was about their modus operandi and appalling behaviour. I will NEVER order from H&B again, and I would advise everyone to avoid this company at all costs.
11 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Imelda,
After spending weeks chasing updates, repeatedly following up about the refund, and feeling you had to escalate matters formally before seeing progress, I can completely appreciate why this experience left such a negative impression. That would understandably be both frustrating and draining to deal with.
Without discussing account-specific details publicly, I can confirm that the refund relating to this matter was processed, and I’m pleased to hear it has now been received successfully.
I’m sorry the overall handling of the situation left you feeling so dissatisfied with the experience.
Poor service and communication
I ordered on 5th May and no response still after multiple emails and Customer Support Forms x2 completed . They even say they will be delivered in April .
First time purchasing and never again - I will be seeking a full refund if I do not hear within a week.
Very disappointed
12 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Sandra,
I can understand why this has been disappointing, especially after submitting multiple enquiries and then seeing delivery messaging that didn’t align with the timing of your order.
From the information shared in the review, I haven’t been able to locate a matching account on our system, so I’m unable to review the order further from these details alone.
We are continuing to work through the enquiries submitted through our live support feed, and once your ticket has been reviewed, the team will respond there with an update.
Shocking
So three weeks after leaving this review, I have still not received a full refund. This company are 100% the worst I have dealt with. They think it’s okay to charge me the delivery fee for goods that I never received! Order was placed on 17th March and I’m still waiting! Please read all reviews before wasting your money and time as you won’t receive the items purchased! I’ll look forward to your reply Harding & Bloom but I look forward to my full refund more.
12 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Lynsey,
Waiting this long for a resolution after placing your order back in March would understandably leave you feeling extremely frustrated and disappointed, particularly while still chasing the remaining refund weeks later. I apologise if this wasn’t the experience you were expecting from us.
Without discussing specific account details publicly, I can confirm that a refund relating to this matter has now been processed, and we have also responded through our live support feed with an update regarding the concern.
Repeat customer
Website easy to navigate. All items were good value. Bulbs / tubers were all packaged and labelled and arrived within the time scale. Communication regarding order status and delivery was helpful.
30 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Anne,
It’s great to hear everything arrived neatly labelled, well packaged, and within the expected timeframe. We’re also really pleased the order updates and delivery communication helped keep things straightforward from start to finish.
Thank you for highlighting the value of the bulbs and tubers as well — we hope they put on a brilliant display once they’re growing.
Do not order from this company
Do not order from this company, I still haven’t received my order after sending 3 emails (non replied to), however, they managed to send me an email asking me to rate them, will never order from this company again. You can’t talk to anyone as they don’t have a phone line. I am requesting a full refund.
11 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Karen,
I can understand why this has been frustrating, particularly after trying to get updates several times and then receiving a review request while still waiting for the order itself.
I’m sorry this experience has left you feeling so disappointed.
Without discussing account details publicly, I can confirm that we have responded through our live support feed regarding the enquiry and have also acknowledged the refund request raised.
DO NOT ORDER FROM THEM.
DO NOT ORDER FROM THEM.
I have to say my experience with Harding and Bloom has not been a good one. My order took 21 days to even be processed and took weeks for replies to complaint emails which were apparently escalated to management but never were. When I requested a refund as my bulbs would not arrive to be planted in time for this year and wanting also delivery cost refunded as it took over their delivery time stated on the website this has been refused to be added to my refund. Throughout all the delays I had no contact from them letting me know and I also requested a refund and to cancel my order before it was even sent out due to the delayed timings and they still sent the order out 10 days after escalation to management. Now I’m out of pocket and have bulbs I can not use.
11 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Holly,
Waiting several weeks for processing, then feeling left without clear communication while trying to arrange a cancellation and refund, would understandably leave you disappointed with the experience. I can also appreciate your frustration if the bulbs arrived later than planned for the planting season. I’m sorry the order did not meet your expectations.
Since you’ve already been in touch through our live support feed, we’ll continue communicating with you there regarding the concerns raised and the refund enquiry.
Shockingly poor
I made this purchase in march and nearly two month later have not received my order and have had no updates. I have filled in the online form multiple times to enquire and had no reply. Really poor service. I would not recommend your company and find it ironic i have been asked to right a review when no one reply to my queries.
19 mars 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Bobbins,
Waiting this long without receiving either the order or any meaningful update would understandably be disappointing, especially after submitting multiple enquiries through the online form and not hearing back. I can also appreciate why receiving a review request in the middle of that experience would have felt frustrating.
I’ve checked the details shared here, but I haven’t been able to match them to an account on our system, so I’m unable to review the order directly from the information provided in the review.
We are continuing to work through the enquiries submitted through our live support feed, and once your ticket has been reviewed, the team will respond there with an update.
Not a great delivery time at all…
I ordered on April 7th and after a few emails it arrived but only after I requested a refund because it didnt arrive for 4wks.
Let's hope they grow and were worth the wait
7 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Tina,
Waiting several weeks for an order and having to chase things up before it finally arrived would understandably take the shine off the experience.
That said, I’m pleased to hear the order did eventually reach you, and hopefully the wait will feel worthwhile once everything starts growing and flowering properly.
Thank you for your patience and for taking the time to share your feedback.
I absolutely would not recommend this…
I absolutely would not recommend this company. There is zero customer service and you can’t speak to anyone. The left hand don’t know what the right hand is doing and email replies are clearly AI generated. I only received the plants after leaving a poor review on Trustpilot. Do not use this company-check out other reviews.
9 maj 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi CK,
I can see this experience left you with very little confidence in the service, particularly feeling unable to get clear communication or timely support while waiting for the order.
I’m sorry the experience came across this way.
Whilst I’m pleased to hear the plants did eventually arrive with you, I appreciate that this does not undo the frustration caused beforehand. Your feedback regarding communication and response handling has been noted.
I’m very middle ground with this.
I’m very middle ground with this.
I ordered….just 5 I think it was….to have at least 2 of 5 substituted with no prior warning or options. A couple of the tubers arrived in particularly poor condition and whilst I have planted them I’m not sure they’re actually going to produce anything. Overall…despite people l giving rave reviews all over social media…I am left dismayed and seriously not sure I’d bother to use them again.
24 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Dianne,
I can understand why this left you feeling underwhelmed, especially after receiving substitutions without prior notice and finding some of the tubers not in the condition you were expecting. That understandably makes it difficult to feel confident about how they’ll perform once planted.
I’m sorry the experience didn’t fully live up to expectations.
Please do reach out to us through our live support feed so we can look into the concerns properly and hopefully turn the experience around for you: https://hardingandbloom.co.uk/pages/contact
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