Absolutely horrendous customer service regarding an issue with my order quality. My purchase was made in April and the refund has still not been processed, lots of avoiding refunding and ignoring emai... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After I posted here I suddenly got email/money back BUT only 50% refunded and no advice on returning bulb. My outstanding £19.99 is of REAL value to me. The offer of a credit note against future purc... Se mer
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Se mer
Företaget har svarat
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Se mer
Företaget har svarat
2,4
Dålig
479 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Got what I wanted before it was due
Got what I wanted before it was due
15 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Richard,
Thank you for sharing your experience — it’s great to hear your order arrived ahead of schedule and just as expected.
We appreciate you taking the time to leave this feedback.
Over a month and no delivery or explanation
Terrible customer service. Waited over a month and nothing has arrived.
The response to my queries have been dismissive and perfunctory.
There are far better plant sellers out there. AVOID AT ALL COST.
27 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Philip,
I’ve read your review and can see how concerning this must be, particularly waiting over a month without receiving your order and feeling that the responses you’ve had haven’t properly addressed your queries. That would understandably leave you frustrated.
I’ve tried to trace the order using the details available here, but I haven’t been able to locate a matching record on our system from this information alone.
If you can continue to reach out via our live support feed with your order details, we’ll be able to track this properly and provide a clear update:
https://hardingandbloom.co.uk/pages/contact
Useless. And still we wait for our refund
And still we wait for our refund. Over three weeks 'we are waiting for management to sign off the refund' ...three weeks?!
THREE WEEKS!
I want our refund
You know my details
Refund it
25 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Hannah,
I’ve read your review and can see how frustrating this has been, especially waiting this long for a refund after being advised it was pending approval. I understand why the delay has caused concern.
I’m sorry this has taken longer than expected.
Your refund request is in progress and is being handled by the appropriate team. We appreciate your patience while this is being completed, and you’ll be notified once it has been finalised.
Svar från Hardingandbloom
Hi,
I’ve read your review and can see why this has been disappointing, particularly with the late delivery and then finding the bulbs were dry and not in a good condition on arrival. That’s not what you would expect when ordering.
I’m sorry for the condition the bulbs arrived in.
If you can reach out to us via our live support feed with your order details, we’ll take a closer look at this and arrange a replacement where there’s a quality issue:
https://hardingandbloom.co.uk/pages/contact
I planted the dry root in a pot
I planted the dry root in a pot. I've watered it regularly but nothing has happened
26 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Simon,
I’ve read your review and can see why this has been frustrating, especially after taking the time to plant and care for the root without seeing any signs of growth. I understand how disappointing that would be.
We’d like the opportunity to look into this properly for you. Please reach out via our live support feed with your order details so we can review what was supplied. Under our Bloom or Bust Guarantee, we can offer you the choice of a replacement or store credit where items haven’t bloomed as expected:
https://hardingandbloom.co.uk/pages/contact
Very poor
Very poor, took 4 weeks and multiple emails before my order was received.
18 mars 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi,
I’ve read your review and understand how frustrating it must have been to wait that long and have to follow up multiple times before your order arrived. That’s not the level of service you should expect.
I’ve tried to locate your order using the details here, but haven’t been able to find a matching account on our system, so I’m not able to check what happened from this information alone.
If you need anything further looked into, please reach out via our live support feed with your order details so we can assist you directly:
https://hardingandbloom.co.uk/pages/contact
Unfortunately the plugs i ordered…
Unfortunately the plugs i ordered arrived as a tangle of roots so i reached out for advice which was not forthcoming. As a novice gardener i reserched through Google for direction but zero success. Very dissppointed, will not use Harding & Bloom again.
10 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Jonathan,
I’ve read your review and can see why this has been disappointing, especially receiving the plugs in a tangled state and then not getting the guidance you were looking for as a new gardener. That would understandably make things more difficult when trying to get them established.
I’m sorry this was your experience.
If you can reach out to us via our live support feed with your order details, we’ll take a closer look at this and arrange a replacement where there’s a quality issue:
https://hardingandbloom.co.uk/pages/contact
Avoid
My order took an age to come - about one month. When it did come it was wrong so I am still waiting.
6 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Lindy,
I’ve read your review and can see why this has been frustrating, particularly with the long wait for delivery and then receiving the wrong items, leaving you still waiting for the correct order to be completed. I understand how disappointing that would be after already waiting so long.
I’m sorry for the experience you’ve had with this order.
I can confirm a replacement for the correct items has now been arranged on our system. Once this has been dispatched, you’ll receive the tracking details so you can follow its progress.
Wide choices
Wide choices, competitive prices and quick delivery. Cannot comment on blooms as they haven’t started to grow as yet!
20 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Carole,
Thank you for taking the time to share your experience. It’s great to hear you found a good range to choose from, competitive pricing, and a quick delivery.
Hopefully you’ll start to see growth soon, but we appreciate you sharing your feedback at this stage.
Recieved dahlia corns yesterday they…
Recieved dahlia corns yesterday they are all withered up will be lucky if any produce any flowers will make another review end of summer
25 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Graham,
I’ve read your review and can understand your concern, particularly receiving dahlia tubers that appear withered and not in the condition you would expect. I appreciate why that would leave you doubtful about their performance this season.
I’m sorry for the condition they arrived in.
If you can reach out to us via our live support feed with your order details, we can arrange a replacement for any items affected by a quality issue:
https://hardingandbloom.co.uk/pages/contact
Disappointing
Disappointing - I ordered ranunculus corms in Feb and was told despatch would be late Feb but the order did not arrive until March after being chased twice.
8 februari 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Angela,
I’ve read your review and can understand your disappointment, particularly with the order arriving later than the expected late February dispatch and only being received after you had to chase it a couple of times. I appreciate how frustrating that delay and lack of timely updates would have been.
I’m sorry this was your experience.
Great online plant supplier
User friendly online ordering and great communication. The Ranunculus bulbs ordered were suitably packed to ensure they were delivered safely and delivery was made in a timely manner. All the bulbs supplied are growing well.
25 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Diana,
Thank you for taking the time to share your experience. It’s great to hear the ordering process was straightforward and that you felt well informed throughout.
We’re also pleased the ranunculus bulbs arrived safely and are growing well — that’s always good to hear.
Arrived quickly and well packaged.
Arrived quickly and well packaged.
1 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Carole,
Thank you for your feedback — it’s great to hear your order arrived quickly and was well packaged.
Slow delivery and poor quality bulbs
Slow delivery and poor quality bulbs
25 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Gemma,
I’ve read your review and can see why this has been disappointing, particularly with the order taking longer to arrive than expected and the bulbs not meeting the quality you were hoping for on arrival. I understand how that would affect your confidence in the results.
I’ve checked the details provided here, but I haven’t been able to match this to an order on our system, so I’m unable to look into the quality issue further from this information alone.
If you can reach out via our live support feed with your order details, I can take a closer look and help from there: https://hardingandbloom.co.uk/pages/contact
BE AWARE!!! Do not use or order
if I would’ve read the reviews before ordering I would never have used this company,
I’ve experienced exactly the same everyone else, horrendous communication on replies to email
with AI replies
ordered ranunculus bulbs in early March paid for extra quick delivery. Emailed at least eight times I get the same response
very very difficult to recommend this company as they are very very unprofessional.
They shouldn’t be in the market. I’d advise anyone not to use them.
25 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Steve,
I’ve read your review and can understand your frustration, particularly with the delays around your ranunculus order and the repeated responses when you were trying to get clear updates after paying for expedited delivery. I also appreciate how disappointing it feels when communication doesn’t meet expectations.
I’m sorry for the experience you’ve had, and if our replies have come across as impersonal or automated, that’s not the intention — we’re still working on improving how we handle high volumes of enquiries so responses are clearer and more helpful.
I can also confirm we are currently checking the replacement that has been arranged for your order. To help us keep everything up to date and provide clearer progress, please continue to use our live support feed so we can track this properly and update you directly: https://hardingandbloom.co.uk/pages/contact
I was expecting something with routes…
I was expecting something with routes but I received an envelope with nine twigs in. there were no instructions so I planted in pots in multipurpose compost under cloches and kept them moist. So far nothing has happened. How long should I wait?
Richard
I had a very prompt response and I am going to see what happens by the end of June. If they have not come to life they will review the sale. That seems pretty reasonable to me.
24 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Richard,
I’ve read your review and can understand why this would feel disappointing, especially if what arrived didn’t match what you were expecting and there were no clear planting instructions included. I can also see you’ve taken care to plant them straight away and keep them protected, which is helpful context.
With bare root and root-based plants like this, growth timelines can vary depending on the variety and conditions, and some can take longer than others to show visible signs of development above soil level. That said, if there’s still no change after several weeks in suitable conditions, it would be worth us reviewing the order with you to make sure everything supplied was correct and in suitable condition.
We’d like to look into this properly and help advise on next steps or a replacement if needed. Please contact us via our live support feed with your order details so we can assist you directly:
https://hardingandbloom.co.uk/pages/contact
Fantastic selection,Prices are fair and…
Fantastic selection,Prices are fair and delivery is great. Will always recommend.
24 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Chris,
Thank you for your kind feedback — it’s great to hear you’ve been happy with the selection, pricing, and delivery.
We really appreciate your support and recommendation.
Failed to respond to requests for…
Failed to respond to requests for information on order, ignored so again wrote now cancelling seeking refund, again ignored.
Now they email me asking 'How did we do?
Still no refund -still no goods.
24 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi David,
I’ve read your review and can see why this has been frustrating — asking for updates, then a cancellation, and not getting a clear response would leave anyone feeling ignored. Receiving a follow-up email asking for feedback in the middle of that only adds to it.
I’ve checked our system and haven’t been able to find a recent message from you through our live support feed, so we haven’t been able to pick this up directly from there.
For data protection reasons, I’m not able to go into full account detail here, but I can confirm the most recent order is now marked as dispatched on our system.
If you still want to proceed with a refund or need this reviewed, please contact us via our live support feed so we can locate your case and take this forward with you:
https://hardingandbloom.co.uk/pages/contact
Poor customer service …
I ordered the ranunculus bulbs and it took weeks to arrive even having chased the order TWICE and eventually asking to cancel! I was told "it's going to be despatched" but it didn't arrive. So I asked for it to be cancelled and refunded. Still promised it's on its way but again didn't arrive. It was annoying that despite you telling me it's on its way, it clearly wasn't. It would have been much better and less irritating if you'd just cancelled it when I asked the first time. Instead I was told lies, then more delays and having asked for a cancellation and refund nothing changed and then suddenly I get a despatch notice! The bulbs arrived and I messaged you astonished as I'd asked several times for it to be cancelled and the order must still have been pending, not on its way as told! Just appalling customer service and if you rely on advertising and customers then serve them better! It's not hard, check the order status and if it hasn't been actioned weeks after ordering, do as the customer asks and cancel/refund and offer an apology. You'd have been more likely to have had a other order from me.
23 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Paula,
I’ve read through your review and can see why this has been so frustrating — being told the order was on its way while you were actively asking for it to be cancelled would feel very contradictory, especially when you’d already made your position clear more than once.
For data protection reasons I’m not able to go into full account details here, but I can confirm that order #HB13905060885 has now been processed as refunded on our system.
I understand this wasn’t handled in the way it should have been at the time, particularly around the cancellation request, and I’m sorry for the experience you’ve described.
My order was packed and delivered…
My order was packed and delivered carefully and in time
20 april 2026
Omdöme utan inbjudan
Svar från Hardingandbloom
Hi Anna,
Thank you for your feedback — it’s great to hear your order was carefully packed and delivered on time.
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