After buying coffee from costco for a long time, we decided to switch it up. We wanted something that was delivered to our home, coffee that was fresh and authentic, and we wanted to move away from a... Se mer
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Det här tycker kunderna
Have been purchasing coffee from these guys for 3 years - We’ve enjoyed trying different blends & our new favourite is DGC Expresso blend The French Vanilla is also really decadent... Se mer
Royal Mail messed up the delivery but the folks at Hand Roasted Coffee sorted it out swiftly and with a real personal touch. Excellent customer service. Oh, and the coffee is top-notch also. Will defi... Se mer
Great variety of flavours, the ones I have tried so far have been very tasty. The cost is reasonably high compared to coffee that I have bought elsewhere. But due to the taste and variety I would... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A FAMILY RUN COMPANY AMAZING COFFEE AT AFFORDABLE PRICES. TRUSTED BY 10,000+ CUSTOMER'S NATIONWIDE. FREE DELIVERY ON ALL ORDERS. TRADE AND WHOLESALE ACCOUNTS AVAILABLE! 💼
Kontaktuppgifter
Unit A 107 Mayes Road, N22 6UP, London, Storbritannien
- info@handroastedcoffeewarehouse.co.uk
- www.handroastedcoffeewarehouse.co.uk
4,7
Utmärkt
325 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Coffee was nice and flavourful.
Coffee was nice and flavourful.
No issues with delivery.
Easy site to navigate.
1 december 2022
Svar från Hand Roasted Coffee Warehouse
Thanks for a lovely review!
Svar från Hand Roasted Coffee Warehouse
Thanks Craig :)
I would order again
I have purchased for the hazelnut coffee and it is delicious. My order arrived on time. I am happy with the overall experience. Thank you
5 december 2022
Svar från Hand Roasted Coffee Warehouse
Thank you very much for the kind review!
Lovely tasting Fresh Coffee
Lovely tasting Fresh Coffee, thank you.
Very quick delivery.
1 november 2022
Svar från Hand Roasted Coffee Warehouse
Thanks Chris appreciate you :)
Service and product is always perfect
1 december 2022
Svar från Hand Roasted Coffee Warehouse
Thanks Mrs Baker!
The paid shipment tooks too long
The paid shipment tooks too long. Order of 28.07 is still on its way - 5 days and no coffee. And no tracking possibilities even with tracking number. It's a nightmare for coffee lovers.
28 november 2022
Svar från Hand Roasted Coffee Warehouse
Hi Royal Mail strikes for Black Friday was November 24, November 25, November 30 & December 1.
We dispatched your order within 48hrs on the 29th Nov, Royal Mail had a 2 day strike and and seriously behind on deliveries. There is nothing we can do our end so I am very sorry your delivery was delayed but you should leave your 2 star with Royal Mail and not us?
Please leave us a review based on the coffee and the quality rather than the delivery times as we try our best to get all orders out to our customers asap but when its Royal Mail striking across the whole of the UK its not just us that that are having delays getting orders to customers.
Kind Regards
HRCW
Excellent service and honesty
23 november 2022
Svar från Hand Roasted Coffee Warehouse
Ray you're a gentleman we love supplying you!
Great service and price
Great service and price. Usually order every couple of months ordered 2 kg this time has there was 30% off so our favourite coffee at a good price.
28 november 2022
Svar från Hand Roasted Coffee Warehouse
Hey Ann you have to make the most of our biggest yearly sale, look forward to roasting for you again soon ;)
Svar från Hand Roasted Coffee Warehouse
Hey Andrew, that's what we like to hear!
Svar från Hand Roasted Coffee Warehouse
Thank you Colin, we always try our best!
Cherry coffee beans are Devine will…
Cherry coffee beans are Devine will definitely be ordering again
17 november 2022
Svar från Hand Roasted Coffee Warehouse
Tracey, you're Devine!
Fast delivery
Fast delivery. Great coffee. Love it. Tasted at a coffee shop then did research to find. This great company. Close to home.
3 november 2022
Svar från Hand Roasted Coffee Warehouse
Hey Nina, would be great if you let us know which shop as we always love to hear which of our wholesale customers you came from :)
Svar från Hand Roasted Coffee Warehouse
Thank you, we look forward to supplying you soon!
Svar från Hand Roasted Coffee Warehouse
Thanks Paul, we appreciate you!
This is a lovely smooth coffee for any…
This is a lovely smooth coffee for any time of the day. Perfect with oat milk
10 oktober 2022
Svar från Hand Roasted Coffee Warehouse
Thank you, we love a smooth coffee!
Excellent customer care
Excellent customer care. I am a repeat customer and have no reservations about recommending this company
7 oktober 2022
Omdöme utan inbjudan
Svar från Hand Roasted Coffee Warehouse
Thank you Andrew, we appreciate your loyalty! :)
The latest order of French Vanilla…
The latest order of French Vanilla coffee was so bad it was basically unflavoured. I tried to bring it to their attention and they have ignored 3 emails so now I can only advise others to avoid. Maybe this is a scam now. The first order I had was really good. Now they seem not to care
14 september 2022
Svar från Hand Roasted Coffee Warehouse
Hello Mark, we can only see 2 emails from you on our system which were both from Monday 26th September 1 - at 6.28am & another @ 4.29pm the same day? so we haven't ignored your email we have been getting through other emails to then see yours and come back to you. French Vanilla no questions asked we are resending for you. As said in the email replied to you just now..
We are only human so perhaps an issue or mistake was made by the flavour team on that batch.
Sometimes it can happen but its about how we deal with and sort out any issues that crop up that is important to us and to ensure the customer is happy. Even you said your first order was really good so please try to keep that in mind and understand we always go out of our way to resolve anything.
WE 1000% care hence why we aren't asking any questions and just resending. Especially as you have had our coffee before. upon redelivery of your French vanilla if its back to your expected standard we would appreciate you to perhaps re-review your star rating and rate us based on how the solution and final result end for you?
We hope to continue to supply you but please do try to give us at least 2 working days to get to you in future?
Thank you for supporting our family run company.
Delivery time is shocking
It’s been just over a week since I purchased my coffee and I still don’t have it. I keep coming back to get this coffee because it’s super tasty but the delivery really lets it down. You really need to order 2 weeks in advance of needing it
20 september 2022
Svar från Hand Roasted Coffee Warehouse
Hi Leanne, we are sorry on your delayed delivery.
the delivery time is "shocking" because we freshly roast and dispatch our coffee to order. we try to dispatch orders within 48 hours but in busy periods it can be 72.
Then as you selected Royal mail 48 which means its an extra 48 hours on top (if they are not delayed) so and order can be anywhere from 3 - 5 working days delivery.
also as its flavoured coffee we have a whole extra step where we need to let is rest and soak in the flavours to ensure the experience is as desired. Thank you for coming back to get this black cherry coffee, on your next order drop us a note / email and we will send you extra coffee for free to make up for the delayed delivery time from your last order. if you can order on a weekend or Monday rather than middle / end of the week you then miss the possibility of no delivery before the weekend? Thank you for supporting our family run company and we will endeavour to make it up to you.
Kind Regards
HRCW FAMILY
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