After buying coffee from costco for a long time, we decided to switch it up. We wanted something that was delivered to our home, coffee that was fresh and authentic, and we wanted to move away from a... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have been purchasing coffee from these guys for 3 years - We’ve enjoyed trying different blends & our new favourite is DGC Expresso blend The French Vanilla is also really decadent... Se mer
Royal Mail messed up the delivery but the folks at Hand Roasted Coffee sorted it out swiftly and with a real personal touch. Excellent customer service. Oh, and the coffee is top-notch also. Will defi... Se mer
Great variety of flavours, the ones I have tried so far have been very tasty. The cost is reasonably high compared to coffee that I have bought elsewhere. But due to the taste and variety I would... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
A FAMILY RUN COMPANY AMAZING COFFEE AT AFFORDABLE PRICES. TRUSTED BY 10,000+ CUSTOMER'S NATIONWIDE. FREE DELIVERY ON ALL ORDERS. TRADE AND WHOLESALE ACCOUNTS AVAILABLE! 💼
Kontaktuppgifter
Unit A 107 Mayes Road, N22 6UP, London, Storbritannien
- info@handroastedcoffeewarehouse.co.uk
- www.handroastedcoffeewarehouse.co.uk
4,7
Utmärkt
325 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb Coffee - As Always
This family run company produce many different flavours of coffee - my favourite is the Amaretto and my ‘fairly regular’ order is always delivered in super-quick time.
Wouldn’t go anywhere else.
Always happy to support this team!
23 maj 2023
Svar från Hand Roasted Coffee Warehouse
Thanks for your lovely review Sharon 🥰
We look forward to roasting for you again soon!
Svar från Hand Roasted Coffee Warehouse
Thanks Mark, you the man! 😎
Svar från Hand Roasted Coffee Warehouse
Thanks Kristina, we look forward to roasting for you again soon!
Svar från Hand Roasted Coffee Warehouse
Thanks Arek we do try! :)
Excellent coffee
Great customer service, good variety of coffees. Prompt delivery. The Ethiopian coffee is great.
28 mars 2023
Svar från Hand Roasted Coffee Warehouse
Thanks Michael, always a pleasure!
Have tried to pause the delivery (on…
Have tried to pause the delivery (on account of our nespresso machine being broken) on 2 occasions and written asking for deliveries to be suspended, with no success . So I now have copious amounts of roasted beans. Hence the poor review. Please stop sending the beans until further notice.
16 mars 2023
Svar från Hand Roasted Coffee Warehouse
Hi Geoff, thanks for your review and we are sorry the customer service team missed your emails on 2 occasions. We have now cancelled your subscription which was every 4 x months. Please consider reviewing the star rating as we try our hardest to please all customers and you know our coffee is top notch! Sorry you were let down on the customer service side and we do look forward to roasting for you again soon :)
Great Coffee Great Company
Simple website. Ordering is flexible and straightforward.
Coffee is of a very high standard with a consistent flavour which in the case of French Vanilla is gorgeous.
There is a rewards scheme which could be a little more generous but overall this company gets nearly everything spot on.
17 mars 2023
Svar från Hand Roasted Coffee Warehouse
Hey Russell we appreciate you so much! what an amazing review it makes us so happy to see how much you enjoy our coffee :) As for the reward scheme it has been noted by one of our most loyal customers and we are looking into implementing more rewards / greater bonuses for being part of the HRCW family! Thanks for your fantastic feedback and helping us strive to make yours / everyone's experience with us the best!
Nice taste once grounded.
9 mars 2023
Svar från Hand Roasted Coffee Warehouse
Thanks matt hope to roast for you again soon! :)
Not worth the money.
One bag was ripped, causing the beans to spill into the delivery bag and all over the floor when opened. The coffee itself is mediocre tasting, not worth the £45 I spent on two bags.
8 mars 2023
Svar från Hand Roasted Coffee Warehouse
Elise we tried our best to please you. £45.00 for 2kg of high quality coffees including free delivery with dpd (costs us around £8.50) is a fair price as independent family run business.
We sent you a nice email in good time trying to help and even offered you to tell us what you felt was fair compensation for the bag which was ripped (due to dpd) The fact you didn't even reply to our email and leave us 2stars on trust pilot really affects our business and we tried our best to make you feel valued and appreciated.
"Hi Elise, to clarify we double bag the coffee in the dpdbags to hopefully ensure dpd don't rip the coffee bag and these issues don't occur.
I would like to think of this as a minor issue? We would never intentionally send a bag ripped but sometimes these can happen either during the packing or heat sealing and although we try our best to send every coffee perfectly perhaps it could have been missed?
I do however think dpd could have pierced/ ripped a hole in the bag during transit as this does happen every now and then.
How is your other coffee you ordered?
I assume that was delivered perfectly in tact?
We would love to supply you our coffee and regularly keep you caffeinated! So please tell me what you feel is just / fair compensation and i will go out of my way to ensure you feel valued and appreciated for supporting our family run company?
I really do hope a small rip in the bag has not put you off using us as your new coffee supplier?
Kind Regards
Tom"
^The email we sent you which you never replied to^
please come back to us with what you feel is compensation you would like and we will do our best to rectify the issue caused by DPD.
Kind Regards
Very unhappy with flavoured coffee…
Very unhappy with flavoured coffee beans, wrote an email but still no reply after one week.
25 februari 2023
Svar från Hand Roasted Coffee Warehouse
This Customer ordered Chocolate Praline and was surprised it tasted like hazelnut? Definition on google for Praline - Praline is a form of confection containing, at a minimum, culinary nuts – usually almonds, pecans and hazelnuts – and sugar. Cream is a common third ingredient.
Our flavouring ingredients ( Almond, Hazelnut & Chocolate)
Svar från Hand Roasted Coffee Warehouse
Hi you ordered 50g x 3 flavour pack to try, the small amount is because its a sample pack. It takes the same amount of effort & labour to pack 50g as it does to pack 1kg along with post and packaging etc.. hence why we reward larger quantity with better pricing.
As for the taste sorry our flavoured coffee isn't for you please try our non flavoured! :)
Fast delivery but there is no hazelnut…
Fast delivery but there is no hazelnut taste at all
30 januari 2023
Svar från Hand Roasted Coffee Warehouse
Hi Stephen, please drop us an email and we can look into this for you. We are more than happy to resend etc and resolve the issue as best we can!
Svar från Hand Roasted Coffee Warehouse
Thank you Michael :D
Great customer service, fresh coffee
Although HRCW made an error, in that one item delivered was not what was ordered, they responded almost instantly to my query and redelivered the ordered item promptly. Great service.
Fresh coffee with plenty of choice.
13 januari 2023
Svar från Hand Roasted Coffee Warehouse
Thanks Colin! Always go above and beyond for our customers :)
Hope you also enjoyed the extra bag we accidently sent ;)
Svar från Hand Roasted Coffee Warehouse
Thanks Simon, top man!
Very nice flavour not necessarily…
Very nice flavour not necessarily caramel ore Irish cream. But nice coffee flavour.
Thank you! Prosperity and success!
18 december 2022
Svar från Hand Roasted Coffee Warehouse
Thanks for the feedback and glad you enjoyed. It is important to note that the Brazilian Arabica will always be the strongest tasting aspect of our flavoured coffee as it is just coated in flavouring for aroma and taste :)
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