For unknown reasons the facility to set up a direct debit online wasn’t working. I called up and spoke to Jason who set up my payment within minutes of answering. Very easy experience on the phone.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After 16 years of putting up with Greenbelts dreadful maintenance and overcharging last year I eventually pursueded them to render my account with Greenbelt "null and void " over the years i was bille... Se mer
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Se mer
Företaget har svarat
Speedy reply to initial email. Less than 2 weeks later guys were out to trim back overhanging branches. Excellent job done and cleaned up any mess they made. Would recommend.
Företaget har svarat
Företagsinformation
Om Greenbelt Group Ltd
Skrivet av företaget
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Kontaktuppgifter
99 Firhill Road, G20 7BE, Glasgow, Storbritannien
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Greenbelt Group Ltd
Hi Mark,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
RESULT.
Just received two royal mail 'signed for' letters and a cheque from this company. Letters stated that they are done with me, I don't have to pay them anymore. Full refund...for 'all' money ever given to this company. Weird but true. Keep trying...it worked for me. Good luck people.
26 mars 2025
Omdöme utan inbjudan
Pauline was friendly and helpful
Pauline was friendly and helpful, great customer service. Thank you.
25 mars 2025
Svar från Greenbelt Group Ltd
Hi Lindsey,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar från Greenbelt Group Ltd
Hi Christopher,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Helpful staff
The member of staff that responded to my query was helpful and kind. The response was also swift and so allayed any concerned I had.
20 mars 2025
Svar från Greenbelt Group Ltd
Hi Michael,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Disappointing
Just received latest bill. Can see descriptions have been changed to try and hide fact elements of bill have increased significantly beyond inflation. Total annual bill to residents on an estate with 189 houses now stands at around £50k which is not good value for service received.
I wouldn't mind but they have never properly completed site inspection in over five years despite now charging best part of £548 a month- it took residents complaining that birch trees had been planted where on plan they should be bushes. Greenbelts solution was to cut the trees in half that quite frankly now just look ridiculous- a hedge of half chopped birch trees! Just to add, it's not a full hedge as the landscapers ended up killing most them when they have been doing the grass cutting. Definitely a complete show of incompetence. I have contacted Greenbelt to sort this properly but they are not willing to revert hedge back to what is on the plan and blame house builder (despite not checking correct items planted before they took contract on).
Another prominent issue is the paths are not fit for purpose and most now need repaired. Greenbelt should never accepted the paths from the house builder. They have occasionally charged residents with temporary fixes causing some upheaval that our local MP is now involved in. Despite residents complaining they just pass blame onto house builder and do nothing.
I have given in trying to resolve issues with greenbelt- although they do respond, unfortunately they are not willing to resolve issues, rather give excuses.
18 mars 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Matthew,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
if we can refer you back to the email conversation were we previously advised that Greenbelt has no say in landscape designs and all installations were carried out by developer and council via agreed plans.
I would like to assure you we do our utmost to ensure value for money. We for instance engage contractors using our PQQ (Pre-Qualification Questionnaire) and a best value purchasing method.
In regards to your comments about the site inspections, please note that we have provided you on request, copies of the site inspection reports for the last few years which details when the regional operations manager has been on site.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar från Greenbelt Group Ltd
Hi Ian,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
In 7 years this company have increased…
In 7 years this company have increased the charges by 90% and what happens if I don’t pay, bailiffs…I don’t use communal areas, I don’t use the park and my streets are ridden with weeds.
Money for old rope for these charlatans
10 mars 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Incompetent!!
Would be zero if I could yet again.
Disgusted to have received a pre sue letter for an account that is up to date with payments. I don’t know how many times I have to call you up and explain I’m on a quarterly bill. Well you know what, I’ve paid the full bill coz I can’t keep fighting and being hung up on when you can’t do your job correctly. Send me a pre sue letter for 1 amount but my account has a balance for less than that, how dare you!!! Don’t threaten me with legal actions when my account is clearly all noted but again, not read.
Honestly, anyone thinking of buying a new build that these guys deal with, pull out of it. If you have just joined this company working for them, run for the hills coz your pals will hate you. Loan sharks are probably better to deal with!!!!!!!!
10 mars 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello Ashleigh,
Thank you for leaving a review, We are sorry to hear you are not satisfied
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
The chap on the phone made it all very…
The chap on the phone made it all very easy for me to pay. He was very polite and helpful.
28 februari 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Fantastic customer service
Fantastic customer service. It was a pleasure speaking to David.
25 februari 2025
Svar från Greenbelt Group Ltd
Hi Maggie,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Swift response and service …
The lady I spoke to was lovely and very swift at dealing with my enquiry.
Thank you
19 februari 2025
Svar från Greenbelt Group Ltd
Hi Keena,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Janet was superb
Janet was superb. She preempted what I needed and was very efficient. Thank you Janet!
14 februari 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Resolved my query.
Very friendly. Understood my query and helped resolve it. Plus put in the process to avoid a reoccurance.
13 februari 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Easy to sort direct debit
Extremely efficient with sorting out a direct debit. Took no time at all.
12 februari 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Terrible con artist company
Terrible con artist company. If buying a house and they tie this company is with your deeds. Run!
8 februari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Customer service was outstanding
Customer service was outstanding! Agent was very friendly and helpful! My query was dealt with instantly.
29 januari 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
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