For unknown reasons the facility to set up a direct debit online wasn’t working. I called up and spoke to Jason who set up my payment within minutes of answering. Very easy experience on the phone.... Se mer
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After 16 years of putting up with Greenbelts dreadful maintenance and overcharging last year I eventually pursueded them to render my account with Greenbelt "null and void " over the years i was bille... Se mer
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Se mer
Företaget har svarat
Speedy reply to initial email. Less than 2 weeks later guys were out to trim back overhanging branches. Excellent job done and cleaned up any mess they made. Would recommend.
Företaget har svarat
Företagsinformation
Om Greenbelt Group Ltd
Skrivet av företaget
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Kontaktuppgifter
99 Firhill Road, G20 7BE, Glasgow, Storbritannien
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
David was one of the nicest guys ever
David was one of the nicest guys ever!
Right from the start he was so kind and helpful and took my issue seriously and without judgement. Can we clone him please ? 🤩
Thank you ☺️
28 januari 2025
Svar från Greenbelt Group Ltd
Hello Samantha,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
The 5 star reviews are almost certainly…
The 5 star reviews are almost certainly fake!! Any genuine people who are still paying these gangsters are foolish to say the least? I was one of them until recently, but no more. Our estate is a tip with overgrown grass and weeds everywhere, you hardly ever see any work being done if any? Many residents are now in contact with local MPs as we have had enough of being fleeced
24 januari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Shambles of a company
Shambles of a company. Charging residents for things they don't understand. Pointless company. Their pretend vans turn up, guys have a smoke then they leave, not 1 ounce of work done. This company should wear masks as they are robbing residents blind.
14 december 2024
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Lorna,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot.
Our bills are itemised and a full breakdown of the amenities we cover and the specification we ask our contractors to work to is provided within the written statement of services, a copy of this is sent out with each residents annual bill.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Private estate management is most unwelcome
You cannot conflate private estate management and home tenure. Why would the CMA put forward a report on its recommendations to the government on this matter. Why would implementation of the leasehold and freehold reform act ever be discussed in parliament if this arrangement was fair. The point that this scandal has received royal approval by King Charles himself in his opening speech and has promised to end the injustice of private estate management. Says it all really about companies like Greenbelt.
26 januari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Dear Micheal,
Thank you for taking the time to leave a review.
The CMA were asked to investigate the management of the leasehold housing market and made recommendations based on their assessment. Whilst the Act has been passed, we are aware that the provisions are not yet in effect and these will come into force over the coming months and years. Greenbelt will be working towards meeting and exceeding the requirements of the Leasehold and Freehold Reform Act in accordance with the Act timelines.
Kind Regards,
Amy
Greenbelt
No maintenance to land
No maintenance to land - even when stated in the bills that it has been done. Path is so muddy that walking through it is impossible, and alternate routes have been made (try to jump over the rotten wooden borders that have been discarded by GB!!).
Multiple pairs of shoes ruined just in order to get to my front door - clearly doing a lot of good work out there GB!! congrats! :)
Wish i could add photos of the site, not too sure GB would be ashamed though, seems to be a nationwide issue of shoddy maintenance.
20 januari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Keirah,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great service and a very pleasant lady…
Great service and a very pleasant lady on the end of the line, thankyou 😀
17 januari 2025
Svar från Greenbelt Group Ltd
Hello James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Avoid at all costs if possible
Shame you cant give a 0 star rating.
Not helpful when contacted.
The bill breakdown, funniest thing ever. Best one for me is " management visits" like that explains what the charge is. Plus one tear we had then "visit" 4 times. Liars.
Over priced nonsense, amazing too, they always make it go up in price every year (like your council tax)
Started out at £65 a year, now, £134. Day light robbery. Glad I'm well away from them now and would avoid at all costs.
ALSO, PLEASE DONT READ INTO THE FAKE 5 STAR REVIEWS JUST TO GET THE OVERALL RAYING UP. MORE LIES
18 januari 2024
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Dear Jonathan,
Thank you for taking the time to leave a review.
We note that you had been in touch with the customer care team a few years ago and a full, in depth response was provided at the time addressing all of your concerns.
Our bills are itemised and each resident receives a copy of the written statement of services attached to their annual bill, which details the amenities Greenbelt cover on site and the specification we ask our operatives to work to.
If you have any further queries please do not hesitate to contact our customer care team.
Kind Regards,
Amy
Greenbelt
Not great
Not great, not sure what we are paying them for and well the area is not that well maintained. Plus extortionate amount of money paid yearly. If you want to start a business it seems this type of company gives a big return with little work.
1 januari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Dave,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
The customer service is rude, bills are confusing
The customer service is poor and rude. Lot's of confusion bills and never have a good explanations on the details. Last year, I have been told by their team that the direct debit has been setup, but this year I have been charged for late payment. The customer team this year told me that the direct debit has never been setup, what a mess!
15 januari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Very helpful
I had a good experience dealing with the team at Greenbelt. Particularly the legal team who assisted swiftly with enquiries relating to the purchase and sale of the property.
13 januari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Rude and Unhelpful
Rude. Complete lack of transparency in regards to the bill. Hide behind phrases such as Base Index Date but without being able to disclose what figure or percentage that is. They cannot give proof of what the bill is based on either. They are not interested in any complaints about the contractors frequency or quality of their work. Basically you are expected to pay the bill of whatever figure they make up and have zero input as to the lack of service provided by the grounds maintenance provided. Their customer service team are rude and abrupt and stop replying to emails when you start asking for actual factual information.
6 januari 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Dear Warren,
Thank you for leaving a review. We are sorry to hear you are not satisfied. If I can refer you back to the conversation you had with our billing team, a full explanation and breakdown was provided in regards to how Greenbelt bills your site and how the bills are calculated.
We do take all maintenance concerns seriously and can see you have been in contact with our customer care team. We have provided you with a response in relation to the concerns you raised however if you have any further queries, please do not hesitate to contact our customer care team and we will be happy to discuss these with you.
Kind Regards,
Amy
Greenbelt
Greenbelt...the bill made us go green🤮🤮🤮
The breakdown of the 'services' this company claim to do are ridiculous. My estate is charged £225 quarterly for play area inspections. My share of two of these is £1.53, so by my maths, there are around 300 households paying this nonsense charge too. I don't actually mind having these inspections, however what is the point of an inspection if what you inspect is cack and has been for 6 years and NOTHING is done about it? The 'playground' outside my house which consists of a spinning potty, three incredibly exciting metal cylinders/ seats and some makings painted on the floor. I know what you're thinking...'Jesus, where is this playground? Tell me and I'll chuck the kids in the car and head straight over!' But...the paintings previously mentioned, are so worn away I'm expecting some archaeologists to visit soon mistaking them for historical artefacts, the metal cylinders are about as welcoming as a Polish boarder control officer, if you are brave enough to sit on one of these rust covered, chemical-waste looking barrels I'd advise booking your tetanus immediately. Good new..the spinning potty works fine!
SO WHAT HAS GREENBELT DONE FOLLOWING THESE INSPECTIONS? of which I think there must have been 24 in the 6 years this crumbling, derelict deathtrap has been an eyesore in our estate's communal area (that'd be nearly £6000)
Ba ba ba, ba ba ba baaaaah (those were trumpets) they've stuck 30cm of black and yellow tape on ONE of the rusty oil drums.
Keep up the outstanding work Greenbelt, your balaclavas are in the post. We've also been waiting two years for you the replace the TWO roads signs that a car knock down on Rosehip Avenue...actually forget I said...can you imagine the bill? I'd have to sell a kidney!
21 december 2024
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Dear Jamie,
Thank you for taking the time to leave a review. We are sorry to hear you are not satisfied. We have checked our records and cannot see any contact has been made with us to discuss your maintenance concerns.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
I phoned to change to payment by Direct…
I phoned to change to payment by Direct Banking.
It was so quick & easy!
The lady I spoke to was so helpful & friendly.
Well Done.
18 december 2024
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Rude and couldn't care less about…
Rude and couldn't care less about people.
I have lived in my property for the last 4 years without any charges then out of the blue I received a demand
for charges for the next year.
I emailed them the facts and got a rude and basically threatening email that answered none of my original questions. with statements, unless I pay the bill in a time that they think is reasonable they will send me to a debt collector. They could care less about the estate they just want money. Considering they have done nothing on the estate they are already in breach of their own rules.
They have sent no proof they own the land, they have claimed ownership of council cycle paths and said they I must pay for its up keep... This company has no care for the people they claim to provide services for.
Just in case anyone read the reply. There are no amenity areas on our estate, and since the original posting, the council has confirmed in writing that The high Ways Agency owns and maintains they cycle path. This proof has been sent to green belt who have not responded!
17 december 2024
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review.
Greenbelts involvement stems from the requirement of the local Planning Authority, for a fair mechanism to be put in place by the developer on the site which ensures long-term management of the amenity areas.
If we can refer you back to the email where we have provided a site plan showing the areas Greenbelt maintain. If you feel you require further clarification of our involvement, we would recommend seeking advice from, the conveyancing solicitor involved in the purchase of your home.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
The customer service lady was lovely…
The customer service lady was lovely and helped with my problem , very understanding and knowledgeable too.
17 december 2024
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Disappointed
I have asking Green belt since June 2024 to trim down overgrown shrubs behind our back fence, which used to be trimmed annually prior to Covid, however, despite regular phone calls and e-mails, now in Dec 2024, still no action has been taken. It’s disappointing and frustrating.
9 december 2024
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review.
If I can refer you to the written statement of services, a copy of which is attached to your bill you receive annually, this details the specification we maintain your site to, this has not changed since Greenbelt were handed maintenance of your site.
We note that you have been in touch with the customer care team. There is no legal requirement to prevent any overgrowth spreading over a boundary. An encroached party may cut back anything that encroaches to the boundary but no further.
In this instance the regional operations manager has arranged for the contractor to attend site and remove any branches which are resting on the fence.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Efficiency of operator
5 december 2024
Svar från Greenbelt Group Ltd
HI John
Thank you for your feedback and review which we appreciate.
If you need anything in future, don't hesitate to get in touch.
Kind regards
Chris
Greenbelt Group
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Agent I spoke to was polite and was…
Agent I spoke to was polite and was able to resolve my issue in a very professional manner
27 november 2024
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Threatening Letters and Zero Accountability
This company has taken to sending threatening letters and delivering apathetic responses when chasing money. Despite raising concerns, they resort to single-line invoices as “evidence” of work done—offering no detail or accountability.
Our community has caught them out, and instead of resolving the issue properly, they dig themselves deeper into a hole. Surely, a company of this size should have an auditable trail for all subcontracted work? I’m beginning to wonder if they’ve been hoodwinked themselves, but if that’s the case, it’s their error—not ours. Until they can provide proper evidence, all charges must be called into question.
To make matters worse, I’ve left a voice message requesting their complaints process, but I’ve yet to hear back. They seem much more active here, though—perhaps complaints only matter when they’re public?
26 november 2024
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review.
We note that you have been in touch with the customer care team on the 19th of November. Greenbelt have provided all necessary documentation to support the charges on the bill as stated within our written statement of services. We have provided you with Inspection reports and a dated photograph.
If you would like to discuss this further then please contact our customer care team.
Kind regards,
Amy
Customer Care
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