For unknown reasons the facility to set up a direct debit online wasn’t working. I called up and spoke to Jason who set up my payment within minutes of answering. Very easy experience on the phone.... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After 16 years of putting up with Greenbelts dreadful maintenance and overcharging last year I eventually pursueded them to render my account with Greenbelt "null and void " over the years i was bille... Se mer
Caroline explained the process of closing the account due to us moving house very clearly. Said she would note our conversation. Left me feeling confident that everything was in hand, that I could go... Se mer
Företaget har svarat
Speedy reply to initial email. Less than 2 weeks later guys were out to trim back overhanging branches. Excellent job done and cleaned up any mess they made. Would recommend.
Företaget har svarat
Företagsinformation
Om Greenbelt Group Ltd
Skrivet av företaget
…..green by nature
1,000+ Developments managed, protecting wildlife and nature
100,000+ Households under our expert stewardship or contract
400+ Combined years of in-house horticultural and ecological knowledge
25+ Years’ experience and expertise in Public Open Space stewardship
Planet Matters
Our land maintenance and management services are eco-aware, fully sustainable and ensure biodiversity.
Place Matters
Interaction with nature benefits our health and wellbeing and our biodiverse approach nurtures flora and fauna.
People Matter
Our dedicated Customer Care team are on hand to help: telephone 0800 028 1749 or email customercare@greenbelt.co.uk
Prices Matter
We offer the best value-for-money service in the UK and work hard to keep prices down without compromising on quality.
FAQs
Kontaktuppgifter
99 Firhill Road, G20 7BE, Glasgow, Storbritannien
- 03450 940 940
- customercare@greenbelt.co.uk
- www.greenbelt.co.uk
4,1
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I contacted Greenbelt regarding a…
I contacted Greenbelt regarding a recent bill. I was worried and anxious and when I advised of my situation the colleague I spoke to was so understanding and listened. They were able to sort our account and help set up a direct debit. This really helped as I recently purchased my first home and was able to organise my finances better. Thanks again!
20 juni 2025
Svar från Greenbelt Group Ltd
HI Erin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
I am very pleased with service…
I am very pleased with service provided. My query was acted upon promptly and the issue raised which was my error, it was sorted straightaway.
19 juni 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Lovely helpful lady on the phone
Lovely helpful lady on the phone. Sorted everything quickly. Explained everything well
17 juni 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
New to Greenbelt
Easy to set up account and easy when I called to set up DD. Call handler was very helpful and explained my options
12 juni 2025
Svar från Greenbelt Group Ltd
Hello,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Questionable Greenbelt
Been a Greenbelt customer for three years which is part of my property deeds in the housing development I live in. Albeit these schemes are contentious, I don't mind paying the maintenance costs as the sub-contracted company that attends every fortnight do a pretty decent job at cutting/maintaining the estate. What I can't stand however are the 'inspection' and admin fees that are added to the annual fees. As a resident I am not offered explanation as to what 'inspection' is conducted, when or to what specialist or legal standard. Nor who actually carries out these inspections! Likewise, Greenbelt make around £5,000 in admin fees from my small housing development, again offering limited explanation or justification as to how these fees are made up. Greenbelt should not be allowed to simply monopolise my development for an unspecified period of time with no public recourse being available.
1 juni 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Matthew,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
In relation to the site management charge, Our Operations team routinely reviews the condition and maintenance of all areas and features of the site, including litter picking; grass, tree and shrub maintenance; weather, drainage and ground conditions; and potential vandalism, wear and tear, or gaps in planted stock. These activities form a written record of monitoring and oversight, used to identify and address any issues as part of our adaptive maintenance regime. All Operations and contractor reports are reviewed to ensure maintenance and management activities adhere to specification and all relevant legislation.
The site snagging forms part of the management agreement whereby, a member of Operations will carry out a full review of your development, this is to ensure those areas under our management comply with the approved landscape plans. Any items identified such as planting will be added to this list and will subsequently be instructed during the appropriate season.
The admin charge is a cost which is calculated specifically to each development based on size, amenities, amount of residents etc. Included within this cost is a Customer Care team who are available to contact via telephone, email or on an emergency phone number, a Billing Team and Operations Team who both partake in admin duties when required. This might include sending out correspondence to customers regarding gap planting, remedial works, changes to bill or general Customer Care letters. The overall management of the sites includes monitoring and reporting, up keeping detailed accounts including invoices, contractor documentation and tendering processes. Also covered are costs for insurances for the greenspace areas, woodland, play areas and SUDS ponds (where applicable).
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
It’s the time of year again that all of…
It’s the time of year again that all of us unfortunate enough to be connected to this so called company will be charged extortionate fees for the smallest bit of grass cutting and so called maintenance. The sooner our hapless government steps in to stop this debacle the better.
6 juni 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great service
We bought our house in one of Greenbelt's Cambuslang developments back in 2017. I think they have been great. The initial explanations regarding services and charges was very clear. The whole estate is very well managed, neat and tidy. There always seems to be work going on! Our contact there, Duncan Park, has been great and arranged a refurbishment of the local play area.
5 juni 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Martin,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Svar från Greenbelt Group Ltd
Hi Tom,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Previous greenbelt customer:
Previous greenbelt customer:
I would avoid this company at all costs. The company does bit provide customers with accurate information regarding billing of services. They sub contract all work and do not bother to conduct regular inspections they charge my development with play area inspections and signed off saftwy for equipment. However the council attended last summar and put in an order for the play area to be closed. However greenbelt still charged for the inspection of equipment. They also say they come and cut the grass etc. However they do not regularly attend. I have moved back to an older property and the council come and matinain the grass verges more than greenbelt ever did.
26 maj 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Great Customer Experience
The operative dealing with my call was both empathetic and super helpful for my issue, quickly resolved and actually performed a task that I was. Calling for which made my experience better and saved me time re-registering my account
23 maj 2025
Svar från Greenbelt Group Ltd
Hi Mark,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Helpful and supportive
The lady I spoke to was very helpful and reassuring. She gave me time to find the information required and was happy to follow up with my solicitors regarding next steps. She informed me that I may get a letter from the debt collection department (which I had already received) and reassured me that there would be no follow up from this, at this stage.
22 maj 2025
Svar från Greenbelt Group Ltd
Hi Patricia,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Fantastic costumer service
Fantastic costumer service
The lady I spoke too made it
Very simple to resolve my account
Thanks
James glassett 👍🏼
14 maj 2025
Svar från Greenbelt Group Ltd
Hi James,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
great customer service
A company truly shows its worth when an issue arises—and how they handle it says everything. I had a problem, and they resolved it within a day.
13 maj 2025
Svar från Greenbelt Group Ltd
Hi Mat,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Understood and dealt with fantastically …
Understand why I needed handled very quickly and efficiently
7 maj 2025
Svar från Greenbelt Group Ltd
Hi Sue,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
In the 16+ years at my property I have…
In the 16+ years at my property I have never seen Greenbelt on site yet they continue to take £20 a month for grounds maintenance when the Factor pays a different company to do the work and charges us for this in tandem. Have queried and complained multiple times but they seem to be responsible for different areas. Can't wait to be shot of them. It feels very much like being scammed without any recourse
28 april 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello Alex,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Hi if anyone out there that can share…
Hi if anyone out there that can share some light with these people as I live in an estate with around 150+ houses I bought the plot over 7 yrs ago before built now they come along with payments like this.
I live in a 3 bed which they want £300 monthly my friend who lives across in 4 bed has to pay £400 and they have around 10 2 beds which pay £200 I really am furious as can’t get no where with the attitude on phone anyone that could give me some advice will be so grateful 🙏 (L c b wales 1983 @ yahoo . Com) put address together👌
24 april 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hello,
Thank you for leaving a review, We are sorry to hear you are not satisfied. We have sent a request for further information via Trustpilot, as without further details it would be difficult to comment in detail on your enquiry.
We always ask if you have any maintenance concerns about your site if you would like to contact Customer Care directly via email customercare@greenbelt.co.uk or by phone on 0800 028 1749 in the first instance, we would be happy to discuss any of this further, whether this be relating to your bill or certain aspects of the service.
Kind Regards,
Amy
Greenbelt
Absolutely disgusted with the approach…
Absolutely disgusted with the approach of this "company"!!
Original plans for the maintenance charge on our new build estate has so far been changed 4 times and the "tp1" which we signed before completion was poorly defined ( infact it wasn't defined at all ) by the developers. Despite repeated requests to Greenbelt for clarification and a thorough breakdown of responsibilities and costs we are still in dispute, these " management schemes " are a clear racket and a monopoly. Hopefully the recent test cases and the terrible press they are getting will prompt the government to change the law in favour of the general public. Oh and trust me the 5 star reviews are false. If you can avoid these pirates like the plague.
23 april 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Dear Matthew,
Thank you for leaving a review, We are sorry to hear you are not satisfied.
Greenbelt are only responsible for areas passed to us by the developer however we are currently looking into queries which have been raised via our customer care channel and will respond in due course.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Jeanette Addie
Jeanette Addie
She was very helpful, getting me the correct documentation and sending it over very quickly. Very much appreciated.
2 april 2025
Svar från Greenbelt Group Ltd
Hi Harry,
Thank you taking the time to leave a review, we are happy to hear that you had a positive experience with Greenbelt. I will ensure this feedback is passed to the relevant department.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
Reported the use of GreenBelt grassed…
29/3/25 - GreenBelt land deteriorating and misused. I reported the use of GreenBelt grassed area by residents for parking both private and commercial vehicles in 2024. Received no reply. Reported for the third time (after a take-away van started trading from there!) in January and was told the site manager was visiting that week. I put my account into suspension in protest, but to no avail. We are now almost in April and no feedback and no action. The grass is dying, it’s churned up with wheels and vehicles are queueing to park on the land. GreenBelt are supposed to maintain this for the betterment of the estate, but it’s doing the exact opposite. I’ve held back from leaving this feedback naively thinking GB would sort this out with signage or a small picket fence, but they do not seem to care. Next stage is a discussion with my MP as all unhappy residents should do, given recent events in Parliament.
31/03/25 - Response to GreenBelt reply: - the area where boulders were put is a completely different area of the estate and only involved a truck and a car churning up the grass. The account manager has been provided with photos and location of this different problem involving multiple private and works vehicles and all I have asked for is a notice or two to start with. Please re-look at your notes, I haven't reported the area where boulders were put, rather this other area of the estate.
30 mars 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Hi Richard,
Thank you for leaving a review, We are sorry to hear you are not satisfied
We note you have contacted our customer care team prior regarding issues with cars/vans parking on grassed areas of Greenbelt land. In an attempt to try and resolve the parking issue, the regional operations manager for the site had previously put boulders down to try and deter anyone from parking however they have appeared to have been rolled away.
We do understand this is an ongoing issue on site with cars being parked on the grassed areas and are actively working with the regional operations manager and relevant departments to try and find a resolution that will provide a lasting solution.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
If I could give zero I would
If I could give zero I would.
Continuous rising bills every year, lack of maintenance, being charged for a RUBBISH field anyone can access and break things on to which the residents are charged for. £650+ VAT to lift a fence up and drill a couple of holes in it is diabolical, I am talking ONE fence .
The street is a mess, what are you charging over £400+ a year to each resident for? A smelly field nobody uses because it’s an eye sore.
ABSOLUTE SCAMMERS AVOID AVOID AVOID!
29 mars 2025
Omdöme utan inbjudan
Svar från Greenbelt Group Ltd
Dear Lauren,
Thank you for leaving a review, We are sorry to hear you are not satisfied
All maintenance on site is carried out in line with the specification stated within the written statement of services. Our contractors attend site every month to carry out routine maintenance.
We note you have contacted us regarding maintenance concerns on the site and if we can refer you back to the response we have provided in relation to some of the queries you have raised.
As the area is a public open space we are required under planning law to allow any members of the public to access. We are not responsible for the roads/pavements on your site.
If you have any further queries please do not hesitate to contact us.
Kind Regards,
Amy
Greenbelt
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