Grand Central Rail Omdömen 

The train ran non-stop from my departure station to my destination. It ran to time throughout. My only gripe was that we were not allowed to board until 10-15min before departure, which was a bit of a rush.

Very busy train but smooth journey, great service in first class and train manager kept us informed of reason for very slight delay at Newark due to signalling problem. Apologies given for delay to destination even though it was only 10 minutes. Would definitely recommend as all staff we encountered were extremely helpful and friendly.

Great staff and the train ran on time me.

i took the halifax to london grand central train first class and it was pretty terrible. first no catering staff on the train for the first 45minutes. then when we could finally order we had to use the QR code. i ordered and 25 minutes later i had received nothing and all i asked for was a coffee. the complimentary items available were just snacks and coffee. the train manager was visibly annoyed when multiple people raised this to her. the caterer staff no where to be seen. really don’t waste your money on first class on this train

Much publicity about Grand Central stopping at Seaham but just try booking a return journey to Kings Cross on their website! Stop telling us that you stop at Seaham, when you don't sell direct tickets to and from King's Cross!

Easy journey down to London.
Train was on time so all good.

On time both journeys, staff really nice and very helpful.

It was so relaxing, comfortable and an excellent service, both ways.

We traveled with grand central on 28 Feb from Sunderland to King’s Cross upon arriving at York we were told to depart the train due to signal failure and had to wait for an LNER train we could only use one of their trains and therefore our journey was delayed by almost 1.5 hours
I have tried to re claim the ticket price but twice grand central have refused to refund

On time , spacious seats good travel experience

Avoid at all costs. LNER runs the same routes and provides a far better service. Trains are old and in need of an urgent upgrade. Buffet car only had crisps available. Toilet on board was held together by gaffer tape. On both journeys the carriages were uncomfortably warm with the staff admitting it's a constant issue

lovely train great price will defo use again for visiting London,

The train was not very clean. There were crumbs on the seats and grubby tables- disappointing given that Sunderland was the starting point for the journey to London. The staff were lovely and especially the train driver whose communications were SUPERB regarding delays on the line. We were constantly kept informed of the delay and I was very impressed. Despite the grubby cabin I knew I was in great hands.

Grand Central offers a basic service that gets you from A to B at minimum cost. On the positive side fares are reasonable , services are reliable and the booking system is convenient. On the negative side the trains are noisy and rattley, not well suited to long distance travel. Luggage storage facility is inadequate. WiFi is erratic. London-York section of most journeys is usually crammed full.

Train was 32mins late! Gran Central does not pay Delay-Repay unless Train 1 Hr late? other Train companies do?

Having a direct train from London to Hartlepool is great. Quick and convenient. And cheap!

The train was on time, buffet was up and running and very pleasant staff.

Free Palestine!

My train from London to the North East was delayed 1.5 hours. This resulted in my missing my connection. Therefore my total journey delay was 2+ hours. Grand Central claimed my delay was 59 minutes and I was not entitled to a refund. I won't be using them again if at all possible.

Clean carriages and punctual.