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Gotobeat Omdömen 51

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TrustScore 4.5 av 5

4,3

Biljettförsäljning
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Brilliant customer service. Having bought tickets to an event, I managed to lock myself out of my email account, which meant I couldn't access the tickets I had been sent. I contacted the customer se... Se mer

Betygsatt 5 av 5 stjärnor

I absolutely love what Gotobeat is doing for the live music scene in London. Every event I’ve attended has had a great mix of talented artists, friendly people, and a relaxed, welcoming vibe. It’s cle... Se mer

Betygsatt 1 av 5 stjärnor

My partner booked two tickets to see our friend perform. Unfortunately she was sick and we can't make the rescheduled date. My partner has sent two emails requesting a refund, we've had absolutely not... Se mer

Företagsinformation

  1. Biljettförsäljning

Skrivet av företaget

Gotobeat is an independent live events promoter that strives to bring great live shows to the UK and Europe. Our mission is to give artists fair pay for their craft allowing them to further develop their careers. We also strive to bring to quality over-seas talent to the UK to give non-english-speaking communities a little taste of home. 

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

51 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 42 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

BOOKING

I booked the tickets for Sicily Fest and I had a small problem that got resolved by Andrea, they issued a refund and I re-booked, all good. Recommended

19 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bernadette is a STAR ⭐

Bernadette is a STAR ⭐! Had a little issue with my tickets, she dealt with my request promptly.Great customer service and communication!
Thank you 😉🙌

2 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Ticket issue

I originally purchased 2 standard tickets and due 2 more people attending i purchased 4 balcony tickets, after contacting GOTOBEAT via email to explain the situation they issued a refund for the standard ticket without any problems. 5* service

21 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant customer service

Brilliant customer service. Having bought tickets to an event, I managed to lock myself out of my email account, which meant I couldn't access the tickets I had been sent. I contacted the customer services through email and after checking their records, Bernadette found my tickets that had actually been sent sent to my Gmail account and not my locked out of one and resent the tickets...panic over, much appreciated.

12 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love GTB

Love GTB! They have the best events and have made me fall in love with live music again

24 januari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

excellent atmosphere

Very easily bought tickets multiple times through gotobeat. Though one concert got initially postponed, i was presented with multiple options and got reminded when the concert got rescheduled. The venues I have discovered through Gotobeat have always been surprising with an intimate atmosphere, and you can tell fellow attendees are always fans of the artist they are seeing so the concerts are always exciting ^_^

27 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Extremely poor communication and unreliable service

I ordered tickets to an event through Gotobeat, and even on the day of the event there was no information that it had been cancelled. I only found out by checking directly with the singer, not from the company. I contacted Gotobeat by email, which is the only contact option they provide (there is no phone number), asking both whether the event was cancelled and how to obtain a refund. They never replied to any of my messages.
Fortunately, I managed to get my money back through my bank, but this experience shows a complete lack of professionalism and customer care. There was no communication, no updates, and no response at all.. yet they are happy to take people’s money. I do not trust this company and would strongly advise others to be very careful before buying tickets through them.

23 november 2025
Omdöme utan inbjudan
Logotyp för Gotobeat

Svar från Gotobeat

Dear Alexandra,

Thank you for your review. We’re sorry that your experience felt frustrating — we fully understand how disappointing it can be when an event is cancelled.

We genuinely care about our customers and take communication and refunds very seriously, so we’d like to clarify a few important points:

When an event is cancelled, all refunds are processed automatically, with 100% of ticket holders refunded. No action is required from customers — this is a standard procedure on our platform.

We have carefully checked our systems and ticketing records, and we cannot find your name or email associated with any tickets for the event in question. For this reason, we are unsure whether your review refers to an event actually produced or ticketed by Gotobeat.

We have also reviewed our inboxes and support channels and found no record of messages from your email address. This suggests that your enquiry may not have reached us, but it was not ignored.

Once a cancellation is officially confirmed by the artist’s team, we notify all registered ticket holders by email and update our official channels. Unfortunately, cancellations are sometimes communicated late by artists or their teams, which can impact timing — but we act immediately once confirmation is received.

We are, of course, happy to investigate this properly. If you contact us at hello@gotobeat.com
with your order details (event name and booking reference), we will review the case in full and clarify the situation.

Best regards,
Gotobeat Team

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