Very cheerful and helpful staff Maj Priyam and Aymaan assisted in trying out various Daypacks and hiking boots. Explaining the different features. Finally settling with OEX backpack and Merrell... Se mer
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Plats
Byt platsTottenham Court Road 248, W1T 7QZ London, England, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
5 star staff who served me. Informative and helpful. Great to find staff behaving like humans and not like robots! Too many retail outlets have no understanding of customer service. Excellent at thi... Se mer
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Wow what a great shopping experience we had at this fantastic shop. We were shopping for our daughter’s DofE trip and were starting with nothing. We were in the shop for at least 90mins and left with... Se mer
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Honestly the worst click and collect experience EVER! Avoid using the Tottenham Court Road collection site, The customer service by staff is atrocious. You feel like a burden with staff telling you... Se mer
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Företagsinformation
Om GO Outdoors - Tottenham Court Road (Express)
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Tottenham Court Road 248, W1T 7QZ, London, England, Storbritannien
4,9
Utmärkt
560 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The order came quickly
The order came quickly. Went to shop to exchange some items, no problesm.
25 augusti 2026
Svar från GO Outdoors - Tottenham Court Road (Express)
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Staff member very polite and helpful
3 juli 2026
Svar från GO Outdoors - Tottenham Court Road (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Holly is a credit!
10/10 service by Holly. She was very knowledgeable and helped me out greatly, picking out the necessary items for my trip.
Holly was an absolute credit and deserves a raise!!!
30 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Where do I start?
Where do I start?
First of all I was not informed about my order being ready to collect at the shop. I had to call you to find out where my order was.
Experience at the click and collect shop was more than appaling, I had ask the clerk several times to check if there are other parcells on my name. I had 5 items in 5 different parcels, and every time I had to chase the man from the counter to check if there is any more parcels on my name, in the end I still did not receive 1 item.
28 juni 2026
Svar från GO Outdoors - Tottenham Court Road (Express)
Thank you for taking the time to leave your review.
It is upsetting to hear of your experience, this is not the standard of service we aim to provide our customers and we are truly sorry for this happening.
After reviewing your order we can see that an email was sent to the email address provided on the order to confirm the order status. If you did not receive this in your direct inbox please check your junk/spam folder.
Since collecting your order we can see that you have been in contact with our customer care team who have provided you with a resolution in relation to the missing item ordered.
We do hope that GO Outdoors will have the chance to provide a much improved upon service in the future.
Kind regards
Go Outdoors Customer Care Team
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good selection of hiking shoes and…
Good selection of hiking shoes and trail runners. I'd like to thank Inayah for being so patient with me, as I took a long time to pick the perfect fit!
21 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
James was super lovely and made the…
James was super lovely and made the shop a welcoming environment!
11 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I went in not looking for anything in…
I went in not looking for anything in particular, James guided me around the shop and in the end I bought a cute pink fleece and his assistant was wonderful, great asset to this shop!
11 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
My experience with MAJ was…
My experience with MAJ was exceptionally good, he went out of his way to provide me with indepepth details of the products I needed to purchase, eventually I bought more than I had initially planned on.
Waht a great member of the team he is.
9 juni 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great! Staff very nice and helpful
Great store, had exactly what I was after. The staff are very friendly. Thank you Sophia for your great help!
27 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Tottenham Court Road (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
5 star staff who served me
5 star staff who served me. Informative and helpful. Great to find staff behaving like humans and not like robots! Too many retail outlets have no understanding of customer service. Excellent at this go outdoors. Will definitely be back. Great products and easy to find.
16 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good choice and range of gear
Good choice and range of gear, budget or more expensive, whichever suits you. James had good insight about hiking boots that helped us get the right ones, he was also very patient. It's only £5 to get a membership card and you get very big discounts. Will definitely be back.
15 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Jame did very well
15 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Super efficient when I returned things
27 april 2026
Svar från GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
🔥What an absolute blast🔥
What an absolute blast! I always bought the right size of boots but it's either they were too wide with lots of room on the sides and heel or they were too tight. I work security so you can imagine how desperate I am. So I came to your store and met your staff MAJ and AYMAAN. I explained what happens with my boot purchases. AYMAAN measured my feet and I found out that my left feet is slightly longer than my right. He brought me the first boot and it fit like a glove, I mean it was like it was made for me. Right there and then I took it without another thought plus it didn't hurt having a membership which gave me a nice 33% discount. So MAJ and AYMAAN from the Tottenham court road store on this day of 28th April 2026 you're officially the coolest staff and I forgot to tip y'all. I'll be back. "W" MAJ and AYMAAN y'all saved my feet. Much Love 🫶🏿
28 april 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great customer service from Inayah
Great customer service from Inayah! She helped us buy everything we needed for a DofE Bronze expedition. We were especially grateful for all of her practical tips and advice. Thank you so much!
26 april 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The store assistant (Inayah) was really…
The store assistant (Inayah) was really helpful and gave very good advice re Duke of Edinburgh equipment to my daughter
9 april 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great product and Tahmid was super…
Great product and Tahmid was super friendly and professional
18 april 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Tottenham Court Road (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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