Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Se mer
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Josh and jo made the purchase super easy, especially as an item was out of stock. Did everything they could to get me a sale item and keep the deal worth while. There was a lad upstairs on cam... Se mer
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festival park branch there works a lady in shoe department called Theresa.I’ve bought many shoes off this lady and can honestly say she is extemporary in her job.I hope she is treated and rewarded wel... Se mer
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Företagsinformation
Om GO Outdoors - Stoke
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Storbritannien
- 01782 307800
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Customer service was outstanding and I…
Customer service was outstanding and I couldn’t ask for more the staff who served me today deserves a pay rise
1 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Harry was great help
Harry was great help. Very positive just what you need shopping in a place like go out doors
1 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Harry the fisherman!!!
Harry was lovely at the tills.chatting about fishing at our farm lake.
Hes an asset to the company and made our shopping experience.
1 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Stress free (apart from deciding what to choose)
Served by Harry who was very pleasant and helpful with 2 old folk who’s membership cards had expired
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Stoke go outdoors experience
Kyle helped me pick out my bike for what I needed. Very friendly and great service!!
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Terrex jacket
Bought my son a jacket, in store help from Clare who was attentive and friendly and Harry at checkout who was friendly and had great chat. The best store in Hanley.
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
We went in store to spend a gift voucher
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happy and chatted away to us. At one point he got stuck trying to open a security tag and his colleague Jo came along to help and sorted it straight away - teamwork!! Staff and store make Stoke Go outdoors the best experience !!
23 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Tom Customer service
Tom served us today after purchasing some fishing equipment and he was very polite and smiley throughout our experience. His customer service was faultless. Thanks, Tom. We also received help and guidance upstairs while searching for accessories and again, great service.
30 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom was very nice and helpful
Tom was very nice and helpful, providing all the information I needed about the membership and registration process. Thanks, Tom! The staff are always very friendly and helpful!
30 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fab team member
Visited store again today. Had great advice from Imogen on rucksacks for my daughter. Really knowledgeable and friendly and took time with my daughter. Brilliant experience. Some fab young staff in store.
29 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience today at the Stoke…
Great experience today at the Stoke store. Niamh & Ellie were very helpful to me. Also, Millie at the till was very helpful & professional.
29 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing store!
Amazing store! A special mention to Jess, Hayley and Millie who helped me with my purchases for this weekend. Thanks girls!
29 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
New tent fault!
We had bought a new tent a few days ago! Unfortunately there was a problem with one broken piece of the tent. I explained to Katie on the Door who was very welcoming. She arranged for Joel from the tent department who cheerfully met us at the top of the stairs, gave us a replacement part and good advice. On the way back down we were again impressed by Katie who was diplomatically dealing with one of the hang around characters who was loudly objecting to being asked to leave the premises! After seeing her doing a security guard’s job, we left after spending a little more money in your store!
Alan & Jacqui
28 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Theresa was so helpful & lovely!
Came in looking for some new hiking boots and Theresa was she was absolutely wonderful! She was the only one working the section and it was rammed when we got there but she was super friendly and gave some great advice and tips for picking the perfect boot for me!! Thank you :) Princess
28 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Friendly helpful service throughout the…
Friendly helpful service throughout the store today whilst purchasing walking shoes.
Special mention to the till operator Rory
Service with a smile and helped us to use all our available discounts
28 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
festival park branch there works a lady…
festival park branch there works a lady in shoe department called Theresa.I’ve bought many shoes off this lady and can honestly say she is extemporary in her job.I hope she is treated and rewarded well for her outstanding customer service
28 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Katie D was extremely helpful
Katie D was extremely helpful. I couldn’t have asked for better service. She went above and beyond to help me, and I really appreciated her assistance. Excellent service!
28 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service from Rory!
Great customer service from Rory!
27 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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