Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... Se mer
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Josh and jo made the purchase super easy, especially as an item was out of stock. Did everything they could to get me a sale item and keep the deal worth while. There was a lad upstairs on cam... Se mer
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We had bought a new tent a few days ago! Unfortunately there was a problem with one broken piece of the tent. I explained to Katie on the Door who was very welcoming. She arranged for Joel from the... Se mer
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Företagsinformation
Om GO Outdoors - Stoke
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, Storbritannien
- 01782 307800
4,9
Utmärkt
5 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Such a lovely store and very helpful…
Such a lovely store and very helpful staff. Rory and Clare were really helpful.
3 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Whet in looking for some new walking…
Whet in looking for some new walking boots. The service provided by Theresa was nothing short of excellent. She is a credit to the business.
8 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Stoke
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great customer service very…
Great customer service very knowledgeable and helpful served by tom
7 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service form Tom today
Great customer service from Tom today, helped out when I experienced membership issues. :)
7 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Customer service at its best.
Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class service. Jo also assisted with an issue at the till.
Customer service at its best.
7 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Josh and jo made the purchase super…
Josh and jo made the purchase super easy, especially as an item was out of stock.
Did everything they could to get me a sale item and keep the deal worth while.
There was a lad upstairs on camping equipment who gave me some good advice but i didnt catch his name, (dark hair and can tell he has done his fair share of camping).
Will go again for my camping gear
11 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Visited Hanley branch today got served…
Visited Hanley branch today got served by lad name tom applied my discount on my card very friendly thank you bud 👍
6 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Very happy with service from Tom at the…
Very happy with service from Tom at the till
6 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Got what I needed
Got what I needed. Lots of choice. Alas didn’t have trousers in my slight odd size. But hey ho. Got a jacket and all good. Tom on the till was good!
6 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Theresa served us today and was…
Theresa served us today and was exceptional in ensuring not only that our daughter had the correct sized walking boots, but also made sure that she knew how to fit, lace and tie them appropriately for comfort and safety during hiking. We spoke with multiple other staff members who were also extremely courteous, the store reminds you of why visiting a real store staffed by knowledgable people who take pride in their work, is always better than either online or by staffed stores who don’t care.
5 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
We visited today
We visited today, primarily to look at camping chairs. Whilst there, we also enquired about Air beds (as ours is leaking). We spoke to Joel D who was excellent in giving us information on All the options, benefits & disadvantages of Air beds/self inflating mats / camp beds . Whilst we were enquiring, we also asked about a new air tent (to replace our "old" Outwell Montana 6, which has been brilliant), Joel was brilliant in explaining the options, Zempire, Berghaus, footprint, carpets etc.
He's given us lots to think about, I would definitely recommend speaking to him. So friendly, helpful
5 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Theresa and Harry above and beyond with…
Theresa and Harry above and beyond with there help and customer service today, highly recommend the store no hard sales just help
3 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great clothing and helpful staff
Great discounted products and helpful staff. In particular Harry who served us, very friendly and chatty
31 augusti 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I wanted to return a coat that I had…
I wanted to return a coat that I had ordered online to get in a bigger size. Rory served me he was very helpful.He gave me full refund first, he then checked the stock levels and found that they had 4 in stock. He then asked another member of staff ( Ant) to find the item which he did promptly. All in all the service was brilliant. Thank you
3 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Amazing experience today with Anthony
Amazing experience today with Anthony - thanks so much for all your help.
3 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Sale despite computer problems
The lady serving me made a great effort to get my sale through, despite there being a company wide issue with card/phone transactions. I cannot praise her enough!
3 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Thank you to Theresa who was absolutely…
Thank you to Theresa who was absolutely amazing today. Nothing was too much for her, she told me all about the shoes I was interested in. And helped me decide which would be the best shoes for me. She is extremely patient, I swapped shoes several times and the whole time Theresa was helpful and pleasant. This lovely lady works really hard. However when we got to the till a young lady was just chewing chewing gum and acted like she was bored and “Jo” “Imogen” and a gentleman who worked there were stood around, talking about another colleague, saying they had put down they could work any hours and now they had let them down. I just don’t think it’s very professional to be gossiping about another colleague in-front of customers. The 5 star review is for Theresa, who was lovely. If I was giving a star rating based on the other 5 colleagues it would be a 1 star.
3 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The person who served me was polite…
The person who served me was polite very helpful and knowledgeable.
Due to his efforts I bought this pair of shoes
2 september 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Stoke
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Stoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.