I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... Se mer
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Overall service was good, but l was a little disappointed that you can no longer pick orders up from my local store.
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Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... Se mer
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Företagsinformation
Om GO Outdoors - Poole
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Skrivet av företaget
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktuppgifter
Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Storbritannien
- 01202 013610
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från GO Outdoors - Poole
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Poole
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I had a great experience buying outdoor…
I had a great experience buying outdoor shoes on May 8th. Huge thanks to Haleema for her expert help! She was incredibly attentive and helped me find the perfect pair for my needs. Excellent service and a great selection—I highly recommend this store for quality gear!
8 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
All good end to end service
2 maj 2026
Svar från GO Outdoors - Poole
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great service from Haleema today
Great service from Haleema today, very helpful
9 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store
Haleema was fantastic, cheerful and very helpful and offered excellent service
Thanks
8 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Haleema
Excellent service from Haleema. She is very knowledgeable about walking shoes and gave sound and practical advice on fit and sizing.
7 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service as always
Excellent service as always from friendly, helpful staff. And I can take my dog in too, which on a warm day is good.
7 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Svar från GO Outdoors - Poole
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Kim, Ellie & Pete
Kim, Pete and Ellie are the golden standard of retail staff and have been ever so helpful on every occasion I have interacted with them at the Poole location. Kim and Ellie in particular were both humorous and kind processing a transaction that I was making a little tricky with an online price-match. Pete is a bastion of fishing knowledge and an incredible asset to the store. All deserve the best. Thanks again and see you all soon!
6 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I had a great experience in the Poole…
I had a great experience in the Poole store today thanks to Maleema. She was incredibly helpful, attentive, and made the whole visit smooth and enjoyable. It’s clear she really cares about providing excellent customer service. Thank you, Maleema!
6 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly service and great products
Peter was very friendly and helpful when finding me a pair of walking boots. He gave me some advice on how to look after the leather and showed me some products I could get in store. Thank you Peter!
5 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
On line cost v instore cost
On line cost v instore cost. Explained to Rebecca who resolved without any issues. Rebecca was polite helpful and considerate. Top service.
4 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Outstanding customer service from Haleema
I was close to leaving without making a purchase when Haleema approached me and kindly asked if I need help. From that moment on, she made a huge difference. She was incredibly friendly and welcoming. She suggested to try a thicker socks to better adjust the shoe size. This made all the difference, and thanks to her advice, I was able to find a nice pair of Mammut walking shoes that fit perfectly. Her patience, warmth, and expertise completely turned my experience around. I truly appreciate her excellent customer service and would like to thank her for going above and beyond.
2 april 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Poole store, the top bloke Quinn
Went out to buy a Cadac 2 cook 3 pro deluxe but wasn't 100% sure what I needed for gas connectors etc.
One of the Poole members of staff 'Quinn' (top bloke) helped me out, discussed my needs and advised me accordingly, no pressure just genuine honest considerations, once I was sorted we then discussed solo camping which I also enjoy, again he took the time to show me some kit that may make my wild camps a little more lighter but a bit more comfortable.
If you're in Poole and need assistance, ask for Quinn he'll sort you out with no sales talk or pressure, just genuine knowledge.
Many thanks Quinn, I'll sure to be asking for you on my next visit.
3 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great help!
Haleema was speedy, polite and gave us good advice. Thank you
2 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Walking Shoes
I went to buy a pair of waterproof walking shoes, as EVERY pair I've bought over the past few years have leaked. I had a pair in mind, and thankfully Peter was on the shop floor and was a real help. The first pair I tried on were too narrow, so Peter recommended Merrell Moab 3. I've had them for about 10 days, walked about 80-90 miles and so far they've been great ( although I haven't got them wet yet as we haven't had any rain). However, the customer service from Peter was exactly what I want.
22 april 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Best shopping experience
Firstly, our shop assistant, Maleema, helping us with finding suitable hiking boots, was exceptional. I have to say, although it may sound a bit extreme, that she was the best shop assistant I have ever met ; knowledgeable, helpful, professional and friendly !
In addition we purchased some great Peter Storm boots and were given a substantial discount
2 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing and friendly staff!
Amazing and friendly staff!
Went to GO outdoors for DofE shoes and socks, very helpful and has alot of recommendation with cheap prices! Would recommend. Thank you Haleema x
2 maj 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Super helpful staff
Super helpful staff, friendly and easy experience
30 april 2026
Omdöme utan inbjudan
Svar från GO Outdoors - Poole
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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