GO Outdoors - MetroCentre Omdömen 

357
TrustScore 5 av 5

4,8

Lower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB


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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... Se mer

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Betygsatt 5 av 5 stjärnor

Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... Se mer

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Betygsatt 5 av 5 stjärnor

Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... Se mer

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Betygsatt 5 av 5 stjärnor

Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... Se mer

Företaget har svarat


Företagsinformation

  1. Försäljare av campingutrustning
  2. Butik med activewear-kläder
  3. Cykelaffär
  4. Klätterklubb
  5. Ridning
  6. Löparbutik

Om GO Outdoors - MetroCentre

Skrivet av företaget

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Skrivet av företaget

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Kontaktuppgifter

  • Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, Storbritannien

4,8

Utmärkt

TrustScore 5 av 5

357 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(357)

36 115 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 4 av 5 stjärnor

Josh was very helpful and…

Josh was very helpful and knowledgeable. Great service!

15 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

great staff at the metrocentre shop

great staff at the metrocentre shop , very helpful daniel helped with the shoes

17 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent service

Daniel was excellent, really knowledgable, helpful and friendly, helping me find just the walking boots that I needed. Thank you so much!

16 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Staff very helpful and polite

Staff very helpful and polite

4 september 2026
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

James the Professional

James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding.
If you are buying footwear there is no better place to go or staff member to help you.

14 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Great service with added insight

Daniel was a great help to my son and I today with the multitude of questions we bombarded him with.
He was really friendly and polite as was the lovely woman (didnt catch her name...sorry) who we also chatted with, (her son had just started at school).
Very happy customers. Will definitely be back 💙

Katy

4 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

James was extremely helpful and very…

James was extremely helpful and very knowledgeable.

3 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 4 av 5 stjärnor

Good value

Good value. Excellent online and in store. Staff helpful. Returns easy.

31 juli 2026
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent customer service

Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi serving me and helping me carry the tent to the car all three have gone above and beyond my expectations. What a breath of fresh air as a total shopping experience today thank you so much happy camping!! Thanks Ali

1 september 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Rob was amazing and is a real asset to…

Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way to help.
The store had a great range of high-quality premium products, making it easy to find what we were looking for. Overall, it was a very productive and enjoyable shopping experience. Highly recommend.

31 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 1 av 5 stjärnor

Online order 💩

No issues with the products, but the whole order processing was a joke, ordered for store pick up and waited for an email to say it was ready for collection, some time went by and nothing, I happened to be in the area at the time so called in to check and it was there ready to be collected. I explained I hadn’t received an email yet etc and gave all the order details but wasn’t allowed to get it as I had no physical copy of id on me, but I did have digital copies. I said I would return the next day with physical id, I was told the order would be put to the side for me, on the morning before the store even opened I received a few emails notifying me the order had been processed as returned and refunded. So I had to ring up the store put the items aside and go and purchase them again. Complete and utter joke

20 augusti 2026
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

We are very sorry to hear of your experience with your click and collect order. this is not the level of service that we aim to provide for our customers.

We have identified an issue with email communications not being received by some customers. This is being addressed as a priority to help prevent further disappointment and we apologise that your order was affected.

From reviewing the order we can see that as the items had not been collected within the expected timeframe, it expired and a refund was issued. We are glad to know that, despite this cancellation, you were able to purchase the wanted items during your return to the store.

We hope that we can be of assistance again to provide an improved experience.

Kind regards,
GO Outdoors Customer Cre Team

Betygsatt 5 av 5 stjärnor

Daniel was friendly and helpful

Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful distance. But when I wanted discussions he was there and was most accommodating. I appreciate the time to reach out in my own time.

21 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Andi - great guy

I was looking for some new walking boots and Andi came over to help me and gave me great advice. He was very helpful and knowledgeable and had no issues with constantly going back and forth to the stock room for me.
I was served at the till by Izzy who was also lovely and very patient, waiting for me to get a voucher activated.
Great customer service from both Andi & Izzy. Will definitely be back when I need to repurchase walking / camping gear.
Thanks guys 👍

27 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Easy to order on womens short zipped fleece line got delivered to…

Easy to order on line got delivered to local store quicker than said very happy excellent service at metro centre store very helpful and friendly staff.

18 augusti 2026
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Service was great

Service was great. Helped find the shoes we wanted and were very friendly and professional. Tom and Dan made it a lovely experience with even my teenager daughter commenting on how nice they had been.

14 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Fab service at Metrocentre

I needed a new pair of waterproof walking boots so as usual visited the metrocentre store.
I knew what I needed but had trouble finding a pair in my size (6) in they styles I liked.
Markus was very helpful though and patient. He brought lots of alternatives out to try on and he found a size 6 in a perfect style for me. 👍 ☺

21 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Josh served me and helped with multiple…

Josh served me and helped with multiple questions and requests. Fantastic member of staff.

15 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent customer service from Ellie…

Excellent customer service from Ellie M, who was friendly and helpful, rushing over to tills so we didn't have to wait despite it being after the end of her shift. She was so lovely and professional, even when the till blanked off and she had to change to another.

19 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

Sendero 4 Tent

I was browsing for a new tent and the Sandero 4 was on display. Daniel chatted to me about the tent and answered some queries I had straightaway. It was great to be able to view the tent to gauge head height and size. Daniel was very knowledgeable, friendly and helpful. The tent being on sale was a bonus as a member and I got a real bargain.

15 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Betygsatt 5 av 5 stjärnor

A great place with very friendly and…

A great place with very friendly and helpful staff. Thank you James and Josh for your assistance, absolutely brilliant.

17 augusti 2026
Omdöme utan inbjudan
Logotyp för GO Outdoors - MetroCentre

Svar från GO Outdoors - MetroCentre

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

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