GO Outdoors - Liverpool Omdömen 

Ryan properly squared me away. I went in to get a sleeping bag and fleece that weren't in stock. Ryan told me they were actually in a pallet that haven't been unloaded yet but we're doing it the next day. He took my number down and offered to leave them to the side one he'd unloaded them. Went in the next day to collect and pay.

He totally went out his way to help me out so just want to shout him out for going above and beyond.

Always lovely helpful staff and service

Came in just before store closing to look for a roof box and roof bars with zero idea of what I needed. We sought advice from Paul and he was able to talk us through the product finder tool. Paul advised us of the quality differences in the range of products helping us choose the most appropriate bars and roof box for us. He then went above and beyond beyond and talked us through installation. Really positive shopping experience.

Vast display of products available. Staff on hand if needed. Competitive pricing.
Bought a Peter Storm branded insulated jacket
Great quality, fit & price.

Super helpful staff, but very little xxx stock in any stores.

Helpful and friendly staff when asking for advice on camping stoves :) thanks

Bought a new camping kitchen for our recently acquired Berghaus Nightfall Freedom 5 tent. The kitchen is fantastic, fits neatly into our tent porch. Great quality kitchen. Really good customer service.

Thanks to a very helpful and patient salesperson (Luke) I am very happy with my new walking shoes. Always find the right pair at Go Outdoors as good selection at all price points.

Great staff and great coat for price

Ryan and Luke helped me with the purchase of 3 camping tables and configured the sale to provide me with the maximum discount.

Good job fellas

I just want to give a big shoutout to Ryan at the Bootle store — what a great guy! He was incredibly helpful and solved a problem I had with minimal fuss or stress. Nothing was too much trouble, and his calm, friendly manner made the whole experience easy and enjoyable.
It’s rare to find someone with such a great attitude and genuine customer service skills these days — Ryan is a real credit to GO Outdoors. Thanks again, Ryan! 👏

Ask for Laura for knowledge on shoes she was very helpful and knows the perfect shoe for you.

Very helpful shop Assistant,,, all my questions answered...

No one pushing me to buy.

Relaxing place to shop.

The people were very helpful and the two coats I bought were good especially for the price

Got a bike through the cycle to work scheme. Ken was really informative in helping me choose what bike to go for, and explaining everything about the bike. Him and Morgan made the process really easy as I’d never used the cycle to work scheme before. They even give me advice on how to look after certain parts on the bike. Would definitely use them again.

Unfortunately I had to return some boots that were not waterproof, both the ladies that served me were very helpful and specially Laura who was very knowledgeable about the boots and I was able to exchange my boots for a more suitable pair.

I visited the Liverpool Go Outdoors branch to purchase a roof tent. I was fortunate to be greeted by a staff member named Jenny, who enlisted the help of another staff member named Paul, who was more knowledgeable on the product range. Between the two, they offered valuable advice and, when I decided on the tent I wanted, they helped me through the checkout process and even helped me to get the rather bulky item loaded into my vehicle. Their friendly, helpful attitude was way above and beyond what I've come to expect from retail staff in recent years. They are both an absolute credit to Go Outdoors.

My online order arrived at the shop, I got an email telling me so. Get the parcel and opened it in the car before I left the car park. Only two of the four items were in the package. Back inside I explained, they checked, said I'd picked the other (why 2 seperate packages?) up the day before at 4am ? Shop couldn't do anything, told to ring customer service. Two long calls over 3 days because the promised call back didn't materialise, bit like the missing socks, and I get refunded for the missing item because it was now out of stock.

I've shopped with you a few times and not really had any problems finding what I need and colleagues have been helpful. On my last visit I asked a colleague where a product was, he gestured towards the stairs and mumbled "over there somewhere?" and went back to having a shouting conversation across the shop with another colleague.

Could have been better.

We went to Go Outdoors as a recommended shop for Duke of Edinburgh equipment. Paul was absolutely amazing in helping us with every aspect. Firstly, he found us the correct walking boots for the time of year, including how to lace them in a special way to stop them loosening in wet conditions.
He gave my daughter advice on suitable waterproof trousers. Next he helped do a custom fitting on the huge D of E rucksack for her. He then filled it with a weight and kept an eye on how she was managing with it while we carried on talking. He went through the whole list with us, giving us tips on every area including food, packing, what to wear overnight to keep warm and way more. Lastly he found us the compass and helped us make sure that we got the D of E discount. Paul was very knowledgeable and nothing was too much trouble for him. He was modest, friendly and is an excellent asset to the store.