Goldmoney.com Omdömen 

Quick, friendly, and efficient service. Thank you, Bill Walbrecher.

Excellent service. Opened my account in 2017

I have been a client since 2008, and so far I have only good things to say. Some processes are a little slow (selling, withdrawing), but I assume this has to do with security. I don't want my security traded with convenience. Their support team has always been helpful. I have to date had to reason to doubt the quality and integrity of their service.

Good experience on everything

The prices are good, the customer service is great, and it is very secure. I have seen some reviews saying its hard to get your money back, that is completely false. I have pulled money out many times with no issues. I have had an account with them for 13 years and counting so far.

An excellent customer service, helpful, friendly and patient.

Well done !, problem solved in a short time.

To whom it may concern, Nikita performed her responsibilities with professionalism and we are pleased for assistance in the matters concerned.

I had log in issue, and reached out for help. The response came in a timely fashion by next morning, and by that time I was able to check on my portfolio.
The follow-up by Ankush was also fast.
I have this account since about 2009-and glad to have this service.

Having had my account since 2020 I have had nothing but excellent service from all at Goldmoney.

Only down to ill-health am I having to close the account.

Thanks Team.
Tony.

I sold my gold and with the help of my relationship manager Ankush. The money was easily and promptly transferred to my account. My experience was good.
Norah

I had access issues with my account which was very stressful and time restrictive and Ankush Bal made it so easy for me to navigate through. Ankush guided me through the whole process and kept me updated and followed up step by step until i got access successfully. Its the perfect support from a Relationship manager and sets the bar for client support.

When I had a minor login problem with my account, their responses were rapid and professional.

safety regarding protection of my account is good
unfortunate cant set up a recuring purchase

Goldmoney is both courteous and very responsive. A great company to conduct business with.

I wanted to thank Ankush Bal, one of your service representatives for their excellent support! Help was provided to guide me through the process of identification with patients and professionalism. Even though my technical understanding was probably frustrating. They took time to consider my security and
I was able to successfully obtain access to my account.

Thank you kindly for your excellent service.

i have been investing with Goldmoney from the Bitgold days. Before they were bought by Goldmoney, And all has always worked just fine.

This company is completely unethical. I would advise anyone to steer well clear of them. Unless you want to be completely ripped off, do not invest any money with them. They should be investigated for their completely unethical practices.

I made a number of investments with this company over a period of years. Then it was suggested to me to transfer the investment to a Goldmoney Holding which I made great efforts to do. I provided documentation in terms of bills, took my passport to my bank to verify my identity and sent this off to the company based in Jersey, as well as documenting evidence of where the funds came from. Although this is what was asked for, they would not accept it.
Then they no longer accepted payments into the account in the ways that they had done previously. Following on from that I was informed that as the account was dormant, a charge would be levied. I believed that this was a one off charge, but when I tried to redeem the account at the beginning of this month, I discovered that they had been charging me over £13 per month in addition to storage charges for what they called a dormant account and that this had been going on for a long time.
I was completely shocked. When I explained that I hadn’t logged into the account for quite a long time due to serious illness and the fact that I subsequently lost the password, they weren’t interested in the slightest. As their procedures effectively prevented me from paying money into the account, it obviously became dormant. Why it costs £13 a month to administer a dormant account defies belief.
I finally managed to log into the account, check the balance and request a closure of the account. From the amount showing in the account and the amount I actually received, I believe that I was conned out of approximately £2000. But, I was just relieved to get most of my money back.
Avoid like the plague!

I understand the KYC but some requirements did not make sense. A copy of utilities verifying name and address on a 1/2 sheet was not acceptable! Why does co-owner also need verification, especially since many "requested documents" are in joint names? Customer service eventually accepted scanned documents attached to email.

Helpful from the start, considering my ineptitude . Follow through was as expected.