I've had an account since 2016. The website is easy to navigate and transactions are easy to process. Customer service is very responsive, with Nikita helping me most recently.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have been a client for 15 years and have transacted infrequently. Consequently, I sometimes ask questions to which I find out later I could have found the answer under FAQs or similar. Goldmoney c... Se mer
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Goldmoney refused to close my account and transfer the funds back to the same bank account. There were increasingly personal questions about history which was not required to open the account.... Se mer
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I've been a customer of Goldmoney now for nearly a decade. There simply isn't any competition for the gold storage fees. They're also publicly traded and have a positive reputation. As we've seen rece... Se mer
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Företagsinformation
Skrivet av företaget
Since 2001, Goldmoney® has helped over 1 million customers protect close to $2Billion dollars in assets by providing the most affordable, fastest, and safest way to buy and store precious metals. Further information can be found on www.goldmoney.com.
Kontaktuppgifter
Toronto, Kanada
- questions@goldmoney.com
- www.goldmoney.com
4,3
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Prompt and helpful!
21 januari 2025
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Richard,
Thank you for your review! We are very glad that you are happy with our services.
Efficient
Polite, fast, and efficient way to handle the update of my info of my profile.
15 januari 2025
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Frank,
We are very pleased to hear that the update of your profile was handled so well.
Thank you you kindly for taking the time to leave your review.
Excellent company and service
Excellent company and service. Been working with them for years and have never had an issue. Super secure and they always go out of their way to accommodate me. I've dealt a bunch with Nikita, their Relationship Manager and she's phenomenal.
14 januari 2025
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Iñaki,
Thank you very much for your review, and for being a long time client!
We are very glad to hear that you are so happy with Goldmoney, our services and your Relationship Manager.
Excellent excellent service
Excellent excellent service. Always helpful and extremely professional. I would give them 10 stars if it would let me.
7 januari 2025
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Frank,
Thank you very much.
We are so glad to hear that you are happy with our support team and we look forward to continuing to provide you such excellent service.
Support is always helpful and timely.
30 december 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Good afternoon,
Thank you very much for taking the time to leave your review. We are very pleased to hear that you are happy with our support team!
I had excellent and very fast response…
I had excellent and very fast response time with the account manager Ms Nikita and excellent experience in general with the account!
22 december 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Karl,
Thank you for your review.
We are very pleased to hear that you are happy with your account manager and the Goldmoney services. We look forward to continuing to offer you an excellent client experience!
Excellent service
Excellent service. precise information about processes and outcomes, and kind and efficient team
5 december 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Ms. Szauer,
We are very pleased to hear that you are happy with our Relationship Management team.
Thank you for taking the time to provide your valuable feedback.
Nikita - customer service
Nikita was extremely responsive to my requirements and provided the information in a timely manner. Thank you
19 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear James,
We are very pleased to hear that you are happy with your client experience.
Thank you for taking the time to leave your review!
The personal service that I received…
The personal service that I received from Nikita was truly top notch. I had made a mistake with my account and she worked quickly to resolve it. I appreciate the fact that she treated me with such respect and kindness while efficiently finding a solution to my issue.
6 september 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Melanie,
We are very glad to hear that you received such wonderful service from your Relationship Manager. Thank you for taking the time to leave a review.
Quick responsive service
19 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear David,
We are very pleased to hear that you are happy with Goldmoney's service. Thank you for your review!
Great service many thanks
15 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Michael,
We are very glad to hear that you are pleased with the Goldmoney services. Thank you very much for your review!
Helpful support agent
Helpful support agent. Brief wait and clear responses to my questions. Thank you.
14 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Jane,
Thank you for leaving a review. We are pleased to hear that you received such efficient support.
Thank You Nikita Samant for your great…
Thank You Nikita Samant for your great help and attention to my issue
13 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Adolfo,
Thank you for your review, we are glad that Nikita was such a great help!
Customer Service was very responsive…
Customer Service was very responsive and kept with it until my problem was resolved.
A lot of hoops to jump through but that's regulatory.
7 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Linda,
We are very pleased to hear that your Relationship Manager was able to assist you effectively and we appreciate your understanding of our regulatory obligations.
Thank you for your review!
Withdrawal problem quickly resolved
Had a short delay in a withdrawal but was soon resolved by Customer Service
8 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Keef,
We are sorry to hear that there was a delay with your withdrawal but are glad that your Relationship Manager was able to find a resolution for you.
Thank you for taking the time to leave your review!
Great customer service
We had an issue to resolve and customer service was very prompt in responding to our request. It was a surprise to get personal responses in a polite and courteous manner. We'd like to thank the Relationship Manager, Nikita Samant, for her kind manner and resolving the matter for us.
7 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Good afternoon.
We are very glad to hear that your Relationship Manager was able to provide such excellent service.
If possible, would you be able to update your review with your RM's name so that we can ensure she gets the recognition she deserves?
If this is not possible we completely understand and we thank you for for your time and kind review.
Quick responce!
6 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Jens,
Thank you very much for your review!
We look forward to continuing to offer you a high level of client services.
EFICIÊNCIA DO SAC GOLDMONEY
O atendimento do SAC Goldmoney é ágil, objetivo e profissional, ou seja, muito EFICIENTE!!!
O serviço oferecido é de grande relevância!!!
Goldmoney é SEGURANÇA...!!!
Goldmoney é SHOW...!!!
4 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Samuel,
Thank you for your kind words!
We are very happy to hear that you enjoy the Goldmoney services and customer service.
Great customer service!
5 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Tyler,
We appreciate you taking the time to leave a review, and we are very glad that our customer service has met your expectations.
Great
The customer service rep was helpful, prompt, made my experience easy and was very articulate and all around great at her job.
5 november 2024
Omdöme utan inbjudan
Svar från Goldmoney.com
Dear Sallen,
Thank you very much for your review! We are very glad to hear that your Relationship Manager was both helpful and professional.
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