GoGetters Omdömen 

184
•
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Please do not use this company for any deliveries as they are an awful company who don’t care about anyone else. Their service is not just bad but the way they treat their drivers is worse. They are... Se mer

Betygsatt 1 av 5 stjärnor

Ordered from Bedford Chicken George. No food turned up after an hour when we were originally told 15-30 mins. We had to ask for an update to. E told they have no delivery drivers & could not te... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Highly recommend Go getters , friendly helpful delivery drivers , prompt replies to any queries via online chat . Food arrived hot and on time , with added bonus of being able to track every stage o... Se mer

Företaget har svarat

Företagsinformation

  1. Leveranstjänst

Skrivet av företaget

GoGetters is a fast growing, on-demand food delivery service with a big difference. By working with a carefully curated network of quality local, independent, restaurants GoGetters is able to offer its partners and customers a quality of service unmatched in the sector. GoGetters is incredibly proud to provide the UK's local hospitality economy with the platform to share their passion and produce with a discerning customer base who aren't prepared to compromise on quality when it comes to convenience. We help communities thrive.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

184 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(184)

8 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Wasted 40 minutes speaking to gogetters…

Wasted 40 minutes speaking to gogetters on live chat! In short they advertised delivery from 5.10 then changed delivery to 7pm! They lied and said i chose this time before admitting it was the restaurant and their delivery policy. Total waste of 40 mouths whilst starving!

8 september 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Hi Rob,

Looking into this further it would appear that the restaurant,does indeed offer pre-booked time slots for delivery. They are incredibly busy at weekends, so this slot allocation allows them to prepare your food and have it ready for delivery within a realistic time scale.

You placed your order based on a delivery time for the town you live in, but the restaurant displays time slots that are chosen at the point of order, and it has a Pre-Order message on the menu.

We refunded you and cancelled your order as soon as you came through to our live chat 20 minutes after you ordered.

We will look at how the time slots are advertised to customers and how we can make this clearer going forward.

We appreciate all feedback, so thank you for taking the time to leave this review.

Kind regards

Tanya
Head of Relations

Betygsatt 5 av 5 stjärnor

Couldn't ask for more

I have used GoGetters for over a year now and they are by far the most reliable delivery service in my area. They work with a wide variety of quality takeaways offering a good variety of different cuisines.
I have always found their drivers to be polite and professional.
On the occasion where I did have a problem with my order (as the result of an error at the restaurant) they were quick to respond, kept me informed of progress and resolved the issue with a more than satisfactory solution.
The app is brilliant - easy to browse and place an order, order progress updates and delivery tracking also work well so you know exactly when to expect your food.

16 augusti 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you Alan for your review, we appreciate you taking time to leave this lovely feedback.

Betygsatt 5 av 5 stjärnor

The food was well well prepared and the…

The food was well well prepared and the delivery could not be faulted the drivers are very pleasant and helpful.

In all fantastic service

6 augusti 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you Keith, we appreciate hearing good feedback about our driving team!

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, food and delivery from chicken george bedford, with go getters delivery. Easy use online, will be ordering again soon. The driver took care with the order and all instructions (wraps rather than buns, sauces etc and where to deliver for a busy team) were followed and this was so appreciated!

4 augusti 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you Charlotte, we try our best to make sure our customers all receive an exceptional level of service.

Betygsatt 5 av 5 stjärnor

I have always found GoGetters very…

I have always found GoGetters very reliable and punctual in the Broxbourne area

25 juli 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you for taking time to leave us this review. We really appreciate our customers in the Hoddesdon and Broxbourne area.

Betygsatt 5 av 5 stjärnor

I have used gogetters for about a year…

I have used gogetters for about a year and have never had a problem with later delivery or cold food. The deliveries can be tracked live via their app. If wasn't for gogetters I won't bother ordering from some takeaways as they are not in the catchment areas of other food delivery companies.

3 augusti 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you for the feedback Paul, and for your continued custom!

Betygsatt 5 av 5 stjärnor

Brilliant service

Brilliant service, nice delivery guy and food was kept in pristine condition!!!

28 juli 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you Elena! Our delivery guys are the best!

Betygsatt 5 av 5 stjärnor

I really really love chicken George!!

I really really love chicken George!!! When it opened in Hitchin we had a few deliveries (before go getters) but the orders were always always wrong and was always late, really late!
Over the last year we have used go getters about 4-5 times and they are perfect. Fast delivery, polite friendly delivery staff and the order is ALWAYS correct!!!

4 augusti 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you so much for your review Cassie, so glad to see that the Chicken George love is alive and strong in Hitchin!

Betygsatt 5 av 5 stjärnor

The first time of using GoGetters

The first time of using GoGetters - in fact the first time of learning about GoGetters - and there was no disappointment whatsoever. In fact I do intend to use you again on Sunday when my son and his family come to see me - Chicken George and GoGetters are a team to be reckoned with methinks!!!!!

15 juni 2023
Omdöme utan inbjudan
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Svar från GoGetters

This is so lovely to read, thank you so much for your review Jayne!

Betygsatt 5 av 5 stjärnor

Great experience with Gogetters

Great experience every time with Go getters, and they keep you updated of where your order is at all times.

3 juni 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Hi Andrew, thank you so much for your review and so glad that you enjoy using GoGetters!

Betygsatt 1 av 5 stjärnor

Whos delivering your food??

This company employs delivery staff without any checks, be careful who is knocking on your door.
Other delivery companies make the drivers do a ID check at the post office and some even do DBS checks. GoGetters just give a bag to anyone and hope for the best.
Be aware.

24 juni 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Hi Steven,

I am not sure where you are sourcing your information with regard to our driver pool but it is alarmingly inaccurate.

To reassure you that we are meeting (and exceeding) standards, please see the below policy and practices we have in place:

We are the only delivery platform that meets every new drivers face-to-face for interview before onboarding them. This gives us opportunity to build a relationship from the start.

At our onboarding sessions we verify correct insurance, validate driver's license and bank details BEFORE we provide them with a hot bag. This keeps us within compliance.

Drivers then have a training session to equip them with our brand knowledge and customer service expectations. We are in regular contact with our drivers, and conduct spot checks to ensure the quality level of service we pride ourselves on. This gives our drivers assuredness, the tools to do their job to the best of their ability, and to of course improve our service to customers.

We are an inclusive company, and we give everyone the opportunity to work with GoGetters, but we do not "just give a bag to anyone and hope for the best".

If your experience as a customer has been contrary to these points, please do email me directly at tanyaf@gogetters.co.uk so that we can discuss.

Kind regards

Tanya
Customer Service Manager

Betygsatt 5 av 5 stjärnor

Excellent food deliveries

GoGetters do exactly as their name suggests!! Had great deliveries from them every time - both in Ware & Hitchin. Always deliver with a smile & a “enjoy your food comment” or the like. They’ve always been quick to respond & resolve any delivery issues. The app is also very easy to use & navigate for ordering. Would highly recommend!

26 maj 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you so much Gillian. Great to hear how our drivers are spreading the joy!

Betygsatt 5 av 5 stjärnor

Great food, great service

Best restaurants, best service, good website - all in all, top notch :)

13 juni 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you so much for your review Matt, glad to be of service!

Betygsatt 5 av 5 stjärnor

We frequently use GoGetters

We frequently use GoGetters, I like the online updates giving the progress of the order and the ETA which is revised as appropriate. On this occasion, the food turned up quicker than expected and the driver read the instructions and found us and came right to our door, which other drivers often don't do!

9 juni 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you for your review Roger, and for highlighting when one of our drivers has done a great job!

Betygsatt 5 av 5 stjärnor

Brilliant service

So easy to use, used a couple of times now. We brought from chicken george, food, service just everything was awesome and was so easy to order through go getters. Even got updates on what was happening with our delivery 👍

19 maj 2023
Omdöme utan inbjudan
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Svar från GoGetters

Thank you Natalie for your review.. Chicken George Jnr is UNREAL and so popular. Looking forward to delivering to you again soon 🚗

Betygsatt 5 av 5 stjärnor

Shop local

Recently ordered food via GoGetters. Food was delivered on time and the app kept us up to date from placing the order to delivery. Great to support local business too.

17 maj 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

We are glad that you choose to support local via our app Mrs Marshall. Thank you for your lovely review!

Betygsatt 5 av 5 stjärnor

Great delivery of great food

Great delivery of great food! Website is really easy to use and waiting times were accurate and kept up to date through the whole process. Our house is hard to find but after a quick chat with the driver he appeared with hot and delicious food! Notes made when ordering were followed. It’s a little pricey, service and delivery nearly £5, but that’s not unusual and the good service makes it a reasonable cost when you can’t leave the house.

11 juni 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Thank you for your detailed review Chloe, and you continued custom. We really appreciate it !

Betygsatt 5 av 5 stjärnor

Great Service

Used GoGetters recently, after the local takeaway swapped to them from their previous delivery partner. The whole process was much better and the food was delivered ahead of expectations, by a very courteous driver. Overall a great experience.

2 juni 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

It's always great to see priase for our drivers, they are such an integral part of our company and we love to hear they are representing the brand so well. Thank you for sharing Gary :-)

Betygsatt 5 av 5 stjärnor

Great Service

It was easy to order, the app kept me up to date and the food arrived hot, and slightly ahead of time - what's not to like!

9 juni 2023
Omdöme utan inbjudan
Logotyp för GoGetters

Svar från GoGetters

Hi Sarajane, thank you so much and it's great to know we are delivering to expectations!

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