Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue. The emergency contact team were very helpful and prov... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to ta... Se mer
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This company seems great. Someone actually answered the phone within a few rings :))). Well thats a good start. It also offers insurance to preclude any existing conditions which is much needed in th... Se mer
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Wish to thank the lady Ms. Tracey for her helping me settle insurance for our travel. She was great in understanding my dilemma using the internet, and helped me proceedd throughout finally... Se mer
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Företagsinformation
Skrivet av företaget
Annual Multi trip policies are available for people aged up to 79 with Single trip policies up to age 89. Many Pre-Existing Medical conditions, Trekking to up to 3500 m, and lots of Adventure Activities are covered for free. Get an instant quote online or over the phone.
Kontaktuppgifter
Alpi House, Suite 2, East Wing, 2nd Floor, Miles Gray Road, SS14 3HJ, Basildon, Essex, Storbritannien
- +441353699082
- globelink@globelink.co.uk
- www.globelink.co.uk
4,2
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Travel insurance claim
Globelink provided me with a 5 month cover for worldwide cruise trip. For the first time ever, I needed to claim (over £2k) for a medical issue.
The emergency contact team were very helpful and provided daily support.
Happy to report that my claim was fully settled, after the usual checking of my claim evidence.
17 juli 2026
Omdöme utan inbjudan
AWFUL
You only really know how good an insurance company is when you have to claim. This company is the worst - customer for several years. They did everything they could to avoid paying. Now I have to take them to the Spanish authorities. Flight canceled mid holiday - refused to cover the replacement flight. Or any of the costs prior to the cancellation.
1 mars 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Dear Mike,
Thank you for taking the time to share your feedback.
All claims are assessed carefully in line with the terms and conditions of the policy, and we appreciate that the outcome may not always be the one a customer was hoping for and we hope that after the airline cancelled your initial flight they swifty settled a replacement. If you remain dissatisfied after receiving our response you have the right to pass your complaint to an Ombudsman in your country of residence.
Thank you for your feedback and for having chosen Globelink over the years. We wish you all the best for the future.
A great product
A great product, good value for money. The website was easy to navigate. The terms and conditions clear.
30 maj 2026
Svar från Globelink Travel Insurance
Thank you for your wonderful feedback 😊 We're delighted to hear that arranging your cover was a positive experience from start to finish. It's great to know you found everything clear and straightforward. Thank you for choosing Globelink, and we wish you many happy and memorable travels ahead.
Svar från Globelink Travel Insurance
Thank you for your lovely review, Siri 😊 We're delighted to know you had such a positive experience with our team. Your kind words are greatly appreciated, and we're pleased we could help. Wishing you many enjoyable and worry-free travels ahead.
Very helpful.
5 maj 2026
Svar från Globelink Travel Insurance
Thank you for your feedback, Neil. We're delighted to know you had a positive experience with Globelink. We truly appreciate your support and wish you many enjoyable and worry-free trips ahead.
Was unsure regarding a couple of items
Was unsure regarding a couple of items. Phoned and spoke to a lovely lady who was extremely helpful and pointed me in the right direction so I was able to purchase the insurance online
12 maj 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Thank you for your lovely review, Elaine 😊 We're so pleased that our team could help clarify everything and make the process easier for you. It's always rewarding to know that a quick conversation helped you feel confident in arranging your cover. Thank you for choosing Globelink, and we wish you many happy and enjoyable travels ahead.
Always a clear and easy process
Easy to follow and clear navigation through the online purchase process. Instant policy documents sent via email on completion.
5 maj 2026
Svar från Globelink Travel Insurance
Thank you for your kind feedback, Lisa 😊 We're delighted to hear that arranging your cover was a smooth and straightforward experience. Knowing that everything was quick and hassle-free from start to finish means a lot to us. Thank you for choosing Globelink, and we wish you many fantastic trips ahead.
Clear interface
Clear interface, pricing, options and explanations. Terms and conditions are in line with reasonable expectations. Highly recommend.
17 april 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Thank you, S Douglas. We really appreciate your thoughtful feedback. It’s great to hear you found everything clear and in line with expectations. Thanks for the recommendation, it means a lot. Wishing you safe and enjoyable travels ahead. ✈️🌍
Transparent website easy to navigate
Transparent website, clear description of policy options, simple and easy to navigate. Also I telephoned with a question and received an immediate relevant and helpful answer.
16 april 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Thank you, Helen. We’re really pleased to hear you found the website clear and easy to navigate, and that our team was able to help you quickly when you called. Wishing you safe and enjoyable travels ahead. ✈️🌍
To be fair I gave 4 for ease of setting…
To be fair I gave 4 for ease of setting up travel insurance and quick response to a couple of questions. I have not had the need to use the insurance as yet so can’t comment on the realities of use.
30 mars 2026
Svar från Globelink Travel Insurance
Thank you, Carlton. We’re pleased to hear you found the setup easy and that your questions were answered quickly. We hope you won’t need to use the policy, but we’re here if you do. Wishing you safe travels ahead. ✈️🌍
All good until you try to make a claim - trip delay denied based on technicality
I've held a family, annual multi-trip insurance with Globelink for the last 5 years. After my one and only claims attempt this year, I strongly recommend to AVOID Globelink, and will be switching elsewhere, and want to warn others of my experience. Coverage appeared to be great, and the process to buy was easy, hence I had stuck with them all these years (my bad). I've never actually had to make a claim until this year, when a flight I was on was delayed arriving by around 30 hours, costing us a day's worth of work. After a few weeks of back and forth via a cumbersome manual claims process with Healthwatch (their outsourced claims department), where I had to repeat the situation multiple times plus some documents were asked for again and again even though I had already provided them, ultimately my claim was rejected on a technicality, because the departure wasn't delayed, only the arrival was delayed. Apparently this was as written into the T&Cs. Even after complaint and request for re-review, there was no room to budge. I've since researched and there are a many other travel insurance providers who do not have this type of exclusion in their T&Cs, so I will be switching. I can only hope to warn other customers too, especially if you think you are paying money to be covered for trip delays, but in this case your claim could be denied based on fine print exclusions, rather than Globelink looking at the substance of the outcome.
20 mars 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Thank you for the information, the travel insurance policy (depending of policy option) offers cover for Missed Departure, Delayed Departure and Abandonment of the outward and Return trip but it seems your claim circumstances are outside of these insured events.
This is now the 7th year we have used…
This is now the 7th year we have used their travel insurance. Won’t be going anywhere else. Good value and no hidden nasties.
8 juli 2025
Svar från Globelink Travel Insurance
Thank you so much, Mark. Seven years with us means a lot and we truly appreciate your continued trust. It’s great to hear you’re happy with the value and clarity of our cover. We’re really glad to have you with us and wish you many more safe and enjoyable trips ahead. ✈️🌍
Svar från Globelink Travel Insurance
Thank you for your feedback, John. We appreciate you taking the time to leave a review and hope everything goes smoothly with your travels.
Policy was straightforward
Policy was straightforward, conditions were well explained and easier to understand. Pricing was good for the level of coverage
2 mars 2026
Svar från Globelink Travel Insurance
Thank you for your feedback! We’re glad you found the policy straightforward and the cover easy to understand, with good value for the level of protection. Wishing you safe and enjoyable travels ahead. ✈️🌍
Unhelpful support line
I called the UK support line with a very simple question about whether my insurance is valid for a Schengen visa. The agent sounded annoyed, cut me off, and told me to email instead without answering. Honestly, I don’t see the point of a customer support line if basic questions can’t be handled on a call.
3 mars 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Thank you for your feedback. Our policies are not specifically set for Schengen Visa but the summary of cover per policy should meet the Schengen requirements. We cannot advise directly on queries relating to specific documentation or visa requirements. We appreciate you taking the time to share your experience.
Svar från Globelink Travel Insurance
Thank you, Mr Coulson. We’re glad you found the website easy to use and were happy with the price and cover. Wishing you safe and enjoyable travels ahead. ✈️🌍
NO FORMAL INVOICE
I have struggled to get a formal invoice of my insurance purchase. the reasoning giving by customer service has been unsatisfactory.
13 februari 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Thank you for your feedback, we are sorry but no formal invoice will be sent as the travel insurance policy was paid in full prior to the issue of the policy documents, you should however, have the payment confirmation from the secure server website, the certificate for insurance with your details, the premium paid including insurance premium tax and the confirmation of purchase receipt confirming the purchase details and full premium paid with insurance premium tax.
Easy to use and so far good
Easy to use and so far good. It all boils down to what happens if or when I have to make a claim and the time it takes.
7 januari 2026
Svar från Globelink Travel Insurance
Thank you, Mr Coates. We’re pleased to hear you’ve found everything easy to use so far. We hope you won’t need to make a claim, but if you ever do, it will be handled in line with the policy terms and as efficiently as possible. Wishing you safe travels ahead. ✈️🌍
Good luck trying to print out your policy!
Like: clear terms and conditions, easy to use, cooling off period and generally good reviews
Quick responses by Customer Services email
Disliked: The certificate was webpage only. I had to write to Customer Services to get a pdf copy that the print shop could print out for me. WHY? It's so easy to find the download key on most webpages, but not here.
5 februari 2026
Omdöme utan inbjudan
Svar från Globelink Travel Insurance
Thank you for your detailed feedback, Rosalind. We’re pleased to hear you found the terms clear and our customer service responsive. Policies can be downloaded directly from the customer area using the “Download your policy” option and can be saved also as a PDF for future use. We appreciate you sharing your experience and will take your comments on board. Wishing you safe travels ahead.
Once you have read through section 4…
Once you have read through section 4 and understood its contents the rest is easy to navigate
4 januari 2026
Svar från Globelink Travel Insurance
Thank you, Ian. We’re glad you found the site easy to navigate once you’d reviewed the details. We appreciate you taking the time to share your experience and wish you safe travels ahead. ✈️🌍
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