SafetyWing Omdömen 3 268

Easy to use website (once I actually got to it). Many other non-SafetyWing sites if you don't enter website exactly.

The human approach to problem solving, and the prompt response.

VERY KIND AND INFORMATIVE

I filed claim CLM60044299 after my flight QR777 was cancelled due to war-related events (US/Israel strikes on Iran starting February 28, 2026). I incurred $1,797.93 in accommodation costs for an unplanned 3-night stay at Bell Seaside Residence.
SafetyWing themselves sent me an email on March 3, 2026 titled “Evacuation coverage available for SafetyWing members”, explicitly stating that they may cover the cost of getting members to safety due to the ongoing global event. I relied directly on this official communication when arranging the unplanned overnight stay.
I provided every document they requested multiple times:
• Full itemized accommodation bill (my name, dates March 6–9, 2 adults, complete breakdown)
• Flight cancellation proof and new itinerary
• Complete travel itineraries
• Their own March 3, 2026 evacuation coverage email (attached in my submissions)
For nearly 2 months they kept asking for more information. Then they suddenly said the claim was approved. I waited another 2 weeks for the money. When I followed up, they claimed there was “an issue with the bank” and forced me to resend all banking details again — even though everything was already correctly submitted when filing the claim.
In the end they paid only $200 ($100 per day × 2 days under “Unplanned Overnight Stay”). Everything else (including the Evacuation from Local Unrest lines) was denied with $0 reimbursement, despite their own email promising evacuation coverage.
This company actively sent members an email encouraging them to use the evacuation benefit, then completely ignored it when processing the claim. Endless paperwork, long delays, tiny payouts, and excuses. This is not insurance — it’s a fiction that wastes your time and gives false hope.
I will never use SafetyWing again and strongly advise everyone to avoid them. Look for proper travel insurance with real trip interruption and evacuation coverage instead.
Glib Shulzhenko
Policy: NI-0067493400
Claim: CLM60044299
March–April 2026

Excellent service!

I had several issues with wildlife in Thailand during my recent trip. SafetyWing addressed all my issues fast, the whole process was extremely simple and the payout was very fast. I would 100% recommend

I’ve been a SafetyWing member for 6 months now and was already satisfied with the service and support. Recently I had a freak knee accident after physical fitness which required an MRI and physio sessions. I’m still recovering now. I’ve been very happy with the support provided by SafetyWing and the fact that when I explained my situation and provided evidence, they’ve reimbursed the financial expenses incurred. I also love that in an online world which is being overtaken by AI bots, I actually get to quite easily speak with real people. I’ll continue using SafetyWing and recommending them to others.

Fast response, great customer service

The services are efficient, with quick feedback and prompt processing of required documents.
Services are delivered promptly, with minimal waiting time for feedback and document handling

Customer support is great. I am a really thorough person who likes everything to be in order. They provided me with detail explanation and answered my questions properly each time when I opened a chat. I am in customer experience role myself and know how important is to actually read the question from the customer rather than just send a macro.

I would not trust SafetyWing at all. I was with them for 18 months. I submitted a claim for basic medical care (a doctor's appointment and blood tests), and they rejected my appeal, hiding behind “pre-existing conditions”, which absolutely was not the case, to avoid paying. The whole process felt dismissive and unfair.

On top of that, their coverage is very misleading. They slyly changed their terms and never informed their customers. Example - initially, you would be covered on a motorbike as long as you wore appropriate headgear and held an international licence. They then updated this without notice to be only insured on a bike of 50CC (pretty much a mobility scooter). I saw this amendment after reviewing my policy and would have had to pay extra for 'adventure sports' just to be properly covered. What if someone had a terrible accident on a motorbike and needed care, thinking they had already paid for this based on the terms they signed up for? I cancelled instead, after realising they won't even pay out for basic medical treatment.

Overall, this feels like a company that will take your money but do everything possible not to pay out when you actually need them. I haven't heard of one real-life successful claim, just influencers being paid to sell their promo codes!

Easy straightforward

Mako made all the difference for me. After Texting through the online portal, I asked for a phone number to speak with a representative. To my utter shock, Mako was the person who answered the phone. Delightfully, she was already prepared and knowledgeable of the process of my particular contract I was looking to complete. Very Polite, with very excellent spoken english. Extremely concise with her ability to explain the options and features of SafetyWing and assisted me all the way through the purchase of a plan taylored for my needs. Having Mako's direct contact and her professionalism, gave me great comfort in choosing to do business with SafetyWing.

Customer service via chat worked very well

The agent was able to resolve my issue and give me peace of mind via chat very quickly. She communicated clearly and with a nice speed, as well as allowed me to take my time logging in while assuring me she would assist me and not rush me. Within a little over 24 hours, I had my refund. (They mentioned it could take up to 7 business days.) I will continue to get my travel insurance with them and I recommend SafetyWing.

After contracting dengue fever in Sri Lanka back in December, I ended up in hospital for 1 week and immediately got in touch with safety wing who were so easy to deal with and handled everything so efficiently. I was put at ease and didn't have to worry about a huge hospital bill at the end. Even when I put a claim in, the process was so easy to do online and was settled in a matter if days. I have been using them for years and this was the first time I needed help and I was so happy I choose safetwing after having trouble in the past with other insurance companies, this was honestly a lifesaver.

SafetyWing's live chat support is amazing, with a response time of less than a minute and to-the-point responses.