GeekVape Omdömen 

I was really shocked to see all of these negative reviews. I’ve been using one of these vapes for over 2 years. I think these are great because they are very durable. When I’m out on a construction site, I’m not worried at all about it. In fact, one time I accidentally put it through the back window of a car…. Vape still worked. Just upgraded to the new model. Never used their customer service, but I’ve never needed to because the product is so good, and I go to a shop that sells them like an adult.

If I could give a negative 1 , I would .. this vape is absolutely crap . Don’t waste ur money!

Broken tank. Sent the videos/images to them and provided all the evidence. They agreed it needed replacing. I am now 6 months in to my complaint and it is still not replaced.
At first they will lie and tell you that they can’t find your complaint.
They lie and tell you it has been actioned.
They lie and say that they will escalate to managers.
They lie and say they will contact you.
They will fob you off with every single interaction you eventually get with them.
The warranty isn’t worth the paper it is written on.

Every single interaction I’ve had with them on “Live Chat” is slow and frustrating.

I love their products but their Customer Service and their Warranty on faulty goods means I will absolutely never buy from GeekVape again.

sent email as they sugested never got a reply acceppt them asking for a video of the problem pictures of box reciept ect sent all accept videoand they still wont sort it keep away from theese robbers

The address they provide you with to send your defective device back to is 2352 FOOTHILL blvd Oakland CA 94601
USA
I looked it up on Google maps and it’s an abandoned house with graffiti and boards slapped on it! What the actual fu*k!? And in the warranty they give you when you purchase their defective device says THEY will pay to ship it back. Now they want me to pay? What’s the scam here exactly? Are they switching out broken pieces from one device they were sent back (for free) and switching em out with working parts of a different device that someone else sent back and then RESELLING THE DEFECTIVE DEVICES BACK TO OTHER CLUELESS VICTIMS????

I have a geekvape b3 unit well the charger area won’t accept the charging plug so I can’t charge my vape please advise me on my options

I bought a GeekVape and after only a couple of days after purchasing the Mod stopped working. I reported this to GeekVape on the 16th May 2022 and supplied proof of purchase, picture of the box and video showing the issue. They agreed to send me a replacement. It is now the 23rd November 2022 and they still haven't sent me a replacement. Disgraceful service but I'm not letting this one go......

CUSTOMER SUPPORT DOES NOT EXIST.
I had a massive leak issue with one of their tanks. I just went and bought myself another one not really caring about the warranty. But after the problem was on the second bought item from them, I contacted customer support. They requested I take photos of the problem, and the scratch off number located on the back of the product box and pictures/video of the problem. I did that. Then they switch customer reps and say they don't know about it and ask to repeat the process. Now five different reps, and over 40 emails and they play the same game. I'm not even kidding at how bad they are, they honestly don't care one tiny bit about you and would rather send you in a customer service loop that is OBVIOUSLY meant to prevent you from getting any warranty replacement, or making the process so convoluted and repetitive that you just stop asking altogether. I would NOT purchase any thing else from here, nor would I recommend buying their products. If it were up to me, I would make them be held accountable and serve a massive fine and penalty, but it's not against the law to deceive people. Don't buy anything from them is all I can tell you. Remember, you were warned.

Oh geek vape. I'm shocked at the way you treat your customers. I've been a loyal GeekVape customer for year's. My last one lasted me many years and I had no issue with it. I became your number 1 fan. I bought a brand new GeekVape two months ago. From the start it had this "is this a new coil" issue but it was so random and rarely happened so I just clicked no and carried on. Now it constantly asks me, sometimes three times in a row, if there is a new coil. Something is really wrong. I contacted your customer service (I have the screenshots) and because I had so much faith in your quality, I threw away the box and am now out over $100. What's worse? You guys left me with zero resolutions and closed the chat before trying to help me fix this situation. Beware to your customer's, they will rip you off and not make it right..I will never buy your product again and will spread the word about you to every platform and person I know.

Scam company!
They don't replace damaged products even if they are within the warranty period.
Don't buy their products! The only way is to sue them as I did so you can get what you have paid for.

Terrible! I brought one of there vapes that lasted 2 weeks. I got in touch to claim on the warranty to get excuse after excuse as to why it hadn’t been sent. This has been going on for 2 months now. If I was anyone looking to buy a vape don’t bother with this company. Cheep Chinese crap!!

Order placed on October 4th. I was given the choice to have my order shipped from a USA warehouse via USPS, and this was clearly stated on the order confirmation page. Didn't receive my tracking info until the 16th, and realized the tracking was not USPS info but instead a BTD international tracking number. Looked up the BTD number and saw my order has just left China today, October 21st. NOT OKAY leading a customer to believe they're ordering domestically when in fact they're not. Will never order from this company again.

Coils are of poor quality. I have a Zeus tank which primarily uses Geekvape Z 0.2 coils. Used to have no problems with the coils but over the past several months it is hit or miss with quality. Buy a 5 pack of coils and 1, maybe 2 are usable. The other ones are garbage. Put it a brand new coil and receive constant “Atomizer Short” or “Ohms too low” warnings every other hit. Throw in the next coil, constantly spitting. It’s like I’m spending money on Russian roulette whether or not I’ll get a good batch. I’ve searched around the internet, I am one of many experiencing these problems with this companies coils. All these complaints and they still haven’t updated the QA and quality of their coils. I’ll be getting a new tank soon. One that I’ll make sure doesn’t use coils from this company.

Terrible service. Purchased my vape from a local store 7/27/22. As of 9/9/2022 it stop working wont turn on. Contacted the local store they told me to contact geek vape since I still have the 90 day warranty. After speaking to customer service and their "warranty department" via email. They stop replying back to my emails and when I write via chat on their site no one wrties back! After submitting proof of payment, picture of the box and video showing the issue! How can you offer warranty but dont honor it?? I will never get anything for this company ever again!!! You spend alot of money on the vape and juice and cant get a replace! Company is a JOKE and UNPROFESSIONAL!!!

I bought a brand new aegis 2 vape, I didn’t get an order number when I purchased it and I thought that’s weird but I ignored it. My vape arrived late and from the moment I got it does not work correct. Keeps burning my lips and barely any smoke gets out. I contacted support to request a refund and at first the guy told me it’s my fault that the vape is not working because I was changing the coil. I explained to him that I have not done any adjustments and that I just want a refund. He then said that he has forwarded my request to the Chinese store team and that I’ll get an email in 24 hours. After 4 days of waiting I hit up support again and spoke with Richen. He told me that a replacement request has not been set and that he has to escalate the case to the email department. What??

I explained to him my case again and told him that I want to speak to a supervisor and the guy said we don’t do refunds and closed the chat.

I purchased 12 of the new AP2 units as I was a big fan of the original Pod system. 8 of these have completely failed with the auto-firing issue that many users are now reporting. I have had a ticket open with the support team for 2 months!! I have wasted hours in their live chat which always ends with them hanging up!! They are totally unwilling to provide any kind of support!!
They are doing everything in their power to cover up this critical design flaw and are even continuing to sell units that they know to be faulty!! Let me be clear... THIS ISSUE IS DANGEROUS!! I have personally been burnt as a result of it and it was only by pure luck that I spotted the unit auto-firing before it burst into flames!! This company is knowingly supplying retail customers with dangerous products!! Not only should they not be trusted... they should be behind bars!!

In response to the recent reply: I have already sent this information to you 3 times!!

Recently broke a small piece on my mod, so I sent an email to GeekVape looking to purchase a replacement piece. I got no reply, so I called a few days later. Service rep was kind upfront but disregarded the description of the issue I stated to him and started going on about warranty. I again stated my issue, saying I was willing to purchase a replacement part, not looking for a warranty replacement. (I did break the piece myself, but it was simple plastic that could be replaced and work properly again). He said I had to go online and chat with a live rep. The first live rep stated he did not have a replacement part, you'd think the MAKER of this product had every single piece available right?Guess not. He then signed off and I was assigned a new rep that IMMEDIATELY closed my chat window and apparently blocked my IP so I could not open another chat window. As a customer service rep working for a big manufacturing company, this is unacceptable service and I will never be purchasing another product of theirs again. Don't waste your time, listen to the hundreds of 1 star reviews! It shows!

Edited to add side note: Who puts the warranty label on the paper of the outside of the box, when the information regarding the warranty is inside the box? My local vape shop took the outside sleeve off so there is absolutely no serial or warranty code present. Great idea.

I bought a AGIS Legend Mod from GeekVape(Nov 2021)within weeks it stopped working.

I bought another(March 2022)thinking the first was a ‘one off’ faulty one,the second Mod also suddenly stopped working within weeks of purchase as it was still within the 12 week warranty period I contacted GeekVape for a replacement.
To date, 3 months and numerous emails later to their customer service I still have not received a replacement.
My emails are no longer being respond to.
I would NOT recommend anyone purchasing from this company as their products and customer service are sub standard.
Rhian Appleby

Disgraceful company.
Just bought a aegis mini which leaked on it's first fill. Leaked before ever being fired. Now when fired it leaks oil everywhere. Also their coils have the shortest life of any coil I've used no doubt built on purpose like that to grub as much cash as possible. I'll be throwing this tank in the bin as soon as and replacing it with one that doesn't leak,which will have the added benefit of not giving any more cash to geekvape.
If elfbar or a elfbar type company would make their disposable vapes cheaper they would put this type of cowboy outfit out of business in short order. It's only because vaping mods is still cheaper than disposable but if that changes the likes of Geekvape will dissappear into the obscurity they deserve.

I reached out to customer service after purchase a defective item. it was still under warranty so it should have been easy. they took all my information and told me one was on the way but the color may not be the same. no biggy. here we are almost 6 months later and after having 3 different cs reps tell me the same thing im going to guess im not getting anything.
Extremely dissapointed. DO NOT BUY FROM GEEKVAPE ONLY BUY FROM A RETAILER THAT HAS THEIR OWN WARRANTY GEEKVAPE WILL NOT HONOR THEIRS.