GeekVape Omdömen 

I bought my L200 about 6 months ago. i dropped it once and partly broke its fall with my foot. The same part everyone is talking about has broken. i went to their website and used the chat. i jumped throught all the same hoops everyone else is talking about to be told that the warranty is only 90 days. i dont care about warranty, i just want to buy this £2 plastic part!

They say that they dont have any, i call BS.
There will be a place that has a bin full of these on the production line.

I did buy the same one again at £55 and the only credit i can give them is they did actually revise the part. it now has reinforcement sleeves to two of the screw holes and they now have longer screws. I upraded my old one temporarily with the new parts. it is interchangeable, you just need the longer screws and plastic support.

Theres no excuse for not supplying.

Edit after reply: and there you go. A weak part which has been revised by Geekvape. This shows that they acknowledge the flaw and that just do not care enough to make the part available forcing you to spend £55 on a replacement mod. For this £2 part I would pay £10 - £15 to make my otherwise perfect mod work again.
It’s a 2 minute job to swap, no skills needed and no risk.

EDIT (same day)- As you can see GV replied to my review. I appreciate how quickly they replied & I got my answer about them selling parts. They also said if I sent video & other info it could be fixed but after reading reviews I doubt anything will be done. Especially with warranty since I dropped it. Im going to raise review 1 star for at least answering my questions.

I got a Geekvape Aegis L200 kit as a gift last xmas. I was getting in the car & dropped it. I picked it up & the whole top, tank & all, was just hanging there by the silicone piece. So I checked things out. That small (IMO) of a drop shouldn't have had that much of a catastrophic outcome! Because of the plastic piece Geekvape used (should be metal) all 4 corners popped but all 4 screws still in the holes. I do understand that I dropped it though & thats on me totally. So I called vape shops & they dont sell just parts. So I contacted Geekvape to see if they could sell me that part. All I got was some generic message saying since I was the cause the warranty wouldn't apply to me. THATS NOT WHAT I ASKED! ALL I WANTED WAS A PLASTIC PART THAT I WOULD PURCHASE! So I just left the chat. After checking reviews this is a very common problem with L200 owners. I vape all day every day. I'm always doing something so I do drop my tanks. But both of my Smok T-privs took a beating & both still work! I dropped this Aegis L200 once & it's done! Now with that said, I loved this mod before this happened. It looked amazing! Easy to use, liked where the screen & button position were. For 2 battery it wasnt too bulky. The tank that came with the kit I love even more. Ya, the tank didn't bust when I dropped it! It works on my old T-priv. So save yourself some $$ and just buy the tank, buy a better mod that can withstand a single drop! It's just something that happens a lot with many vapers! Believe I will be returning to Smok or doing more research to find a mod that can handle me! The price tag for the L200 is not worth it!

This company is only getting getting one star due to the pure fact that I have to give one I brought a geek vape legend Agis of Amazon on the 1st June when received this it did not work got in touch with geek vape technical support after going through loads of chew with them they advised would replace under warranty still have not received replacement the company is a joke poor customer service every time you make contact with them they change the goal posts absolute joke they take money under false pretences their vapes are faulty and the warranty they provide is worthless as they don’t send replacements avoid at all costs

I wouldn't even give 1 star but I had to!! They sold me an RTA that would not work at all no matter what build I used as far as coils. I contacted them and was told by numerous different individuals through email that they were going to replace it and asked for all of my contact info and personal info so they can make a ticket. They never came back with a ticket # and i would then email again asking for the same person i spoke with "Jane" and every time i contacted them and gave the # or the customer complaint they would ask for the same pics, videos, product codes, pics of the product and back of box and receipt. I would go through about a week or two of emails back and forth until they asked for all of my info and i was told they would be sending a replacement out. Then a month or two went by without any replacement coming in the mail so i would email them again with the same info and they would want to start over from the beginning. So after about 11 different names of people that I went through the entire process with and was told by at least 9 of them that they would send a replacement I STILL haven't received any refund or replacement for the $48 RTA piece of junk they sold me. EVERYTHING about this company is horrible so save yourself the hassle and go elsewhere for your vaping needs. Worst EVER customer service, worst EVER quality. DO NOT BUY DIGIFLAVOR or GEEKVAPE products. They are the same company and they are HORRIBLE and UNPROFESSIONAL SCAM ARTISTS.

Great product and great vape all around very impressive on build quality.

Do not buy any GeekVape products because you risk having to deal with nonexistent customer service.

In February, I ordered a Geekvape Z RTA, which advertises great bottom feed.  However, the RTA didn’t come with a bottom feed pin, so I contacted customer support.  No worries, the unit was under warranty and I would be sent a new one and I was issued a warranty claim number.  A month later and I hadn't heard anything, so I called CS.  It turns out that the original CS personnel neglected to give me the information on returning the original unit, which had to be shipped at my expense.  I returned the RTA and wait two months, but nothing.  In early June, tried calling, but the phone number is out of service.  I briefly managed to get someone on live chat, before being disconnected, and was told that my claim would be processed by June 16.  June 16 comes and I hear nothing.  CS tells me that my claim has been processed and would be shipped in a week, but two weeks later, still nothing.  Now phone is out of service and live chat no longer is working.  Replies to my emails only say that they are checking into it.  I'm now out the original RTA, the replacement, and the shipping costs.

It is the second device I buy from geek vape and the second time I have the same issue with the battery lock being impossible to use. It just keep jumping when you try to lock it.

Regarding the price and the fact this issue happen after less than a month of use, I would recommend this product at all.

Bought a geek vape (normally I buy Apire, and let me tell you, GEEK VAPE is TERRIBLE!!!!!!!!! The thing gets so hot, even at 15 watt, at higher wattage it burns my lungs, the air mixture adjustment is a joke (it gives no resistance), and you can't get a full draw. Also, there's juice in my mouth from this thing. And what's with the HUGE nozzle? A ridiculous product, never again.. Oh, and GEEKVAPE, spare me your canned "IM SORRY" reply. Just go away!

They act nice on here like that they care then don't follow up, same scam type stuff they do if you have any issues. I even mean day one issues. I don't blame it for being hard if you've had the devices months but wasn't my case. I gave them a chance for me not to charge back and contact my sources. They never did anything or attempted to fix it. There will not be any more chances. The product would be best in business if they didn't have the worst customer service I've ever dealt with. I've owned over a hundred mods so I've dealt with many, 20 of them being geek vape.

Absolutely horrific customer service. I'm an avid long time vaper and have been a loyal, dedicated supporter of the Geekvape brand / products. I purchased a Geekvape L200 and the fill hole seal on the tank broke. It cannot be repaired and their is no replacement seal available as a result. I reached out to their customer service via the online chat and after lengthy communication, was promised that I would immediately receive an email whereby they would resolve my issue with a replacement. No such email arrived. Then, I reached out to them via their customer service email link support@..., NO response. I just tried to reach out to them again via their online chat and was hung up on 3X! Very upset as I had thought they were an outstanding company with exceptional products. Time to switch to another brand as they obviously do not support their loyal customers should they/we have an issue. Disgusting and all over a tank seal!!!! Shame on Geekvape!

I purchased a geek vape mod and it completely died within 30 days of purchase. It took a week to actually get a service order. I shipped the unit back to the provided address and they now state it was never received. I will be looking for a different brand and will issue a buyer beware. Customer support is terrible.

Pues la verdad que el trato al cliente es perfecto y me a encantado la preocupacion del trabajador y por lo demas hay que decir que me regalado las baterias para el vaper gracias por vuestro servicios . el vaper va de escandalo

Update 20220917 After 9 months I finally got my Aegis mod replacement and it got here 2 weeks before I move. changing from 1⭐ to 3⭐. Thank you GeekVape

I have been waiting for a replacement Geek Vape Aegis since December 2021, now it's July 2022. I contact almost monthly to check on status and I get the same response still being processed. This is ridiculous GV, I get covid delays but this is ridiculous. I have only ever bought Aegis and now will never again.

UPDATES

Aug 15 2022: geekvape sent a request on trustpilot for my return/warranty reference number. I sent it but have not heard back and not received anything still.

Sep 4 2022: tried customer support chat 2 more times. every time they say they're new and are clueless and system isn't working for them and we'll get it to you soon. I also emailed them over a week ago and have yet to get even an inquiry received email. This company should just shut it's doors. YOU SUCK GEEK VAPE

Sept 5 2022 1145pm: I emailed again and left a review on their FB page 4 Sept at 12am. they emailed me at 2am saying my mod has shipped w/ a usps tracking #. checked # and "Label Created, not yet in system". we'll see what happens first, my mod gets here or I move.

Sept 9 12pm Still cannot track via any link or number they sent.
Tracking Number: *****
Status Label Created, not yet in system

I bought a geek vape about 3 months ago and the battery was dodgy from the get go not holding its charge and being fussy about which chargers would be effective. I only had it a few months and now it's died all together. Don't waste your time or money

I submitted a warranty claim and after writing numerous email messages back and forth, I am still waiting for a replacement mod. It has been over 7 weeks and still no replacement. DO NOT BUY GEEK VAPE Products. I am very disappointed that Geek Vape will not better take care of their customers.

I ordered the new ageis Max through geekvape.. It arrived damaged.
I had to pay $8 to ship it back out to them after 11 days of going back and forth with multiple people through their email support. They only emailed me once a day between 12pm and 1am est. They can't garuntee the same color replacement as the one I originally wanted...

I give this company the worst customer service rating possible. It's just the worst.

Geek Vape sent me a free replacement Aegis L200 under warranty after the my original L200 failed. If Geek Vape customer services had simply advised there was a shortage of L200’s and that my replacement would take 3 months to reach me, I wouldn’t have been happy but I would have understood. Unfortunately I was left in an annoying loop of chasing via customer enquiries where I was told I would receive an email shortly (in each case no email was received). After 15 chasing enquiries via online chat my advice is to simply send an email to customer services the online chat service was next to useless.

Geekvape should be close down. All they do is robbing people. Poor quality kit and you have to buy tank separate because the one with the kit is not useful. Most funny one is policy agreement I can't refund it because I opened it 🤣 go to hll!!!!

I first contacted Geekvape on the 08.04.2022. I have been a loyal customer for many years and recommended their products to friends. On this occasion my new device isn't working, I have sent my details multiple times, sent emails with attached evidence and uploaded evidence on Google drive. I have multiple ticket numbers and support numbers. I'm told they will update me, which they don't and I understand postage for different countries can take time but 3 months?! It is out of warranty with the UK supplier, so Geekvape were my only hope.

Terrible customer service don’t offer refunds and expect me to pay to send it back to the USA so they can send replacement for a product that turned up faulty