GeekVape Omdömen 

Took nearly 2 months and several emails back and forth with the company to get my items shipped. They lied to me several times and said "it will ship next week" until the items actually shipped 2 and a half months later.

The products are of very good quality, but l would NOT recommend buying them from this website.

Enquired over a month ago about potential fake items I received, I have emailed 3 times and received no reply. Absolutely rubbish customer service, you would think that they would care about retailers selling fake products and giving them a red reputation.

Thank you so much for dealing with my matter so swiftly. I'm so delighted to have received my replacement for geekvape mod. It came within 2 weeks, lot quicker then it expected (35 working days).

Brought 2 mod kits and both kits have packed up within a month !!!! absolute garbage

Ich hab die Geekvape Aegis Legend 2 Classic und kann mich bis jetzt nicht beklagen. Auch den Z Max Tank mit 0.15 Ohm Coils finde ich super!

I bought a brand new Obelisk 120FC and after getting it home I immediately noticed it was defective. The shop advised me to go through geekvape for replacement and it has been an absolutely horrible experience. First they told me everything was fine and a replacement would ship out. Then, about six days later, they emailed me saying no more 120FCs were available and they were going to send me a model that was not even closely comparable as a replacement. I negotiated with them over the course of at least a week and we agreed on a replacement that I didn't really like but at least it was rugged (t200 classic). It requires external batteries that I'll have to buy and doesn't have fast charging. Fast forward several weeks later and they have still not even shipped the replacement. It's been a month since I first contacted them. I spent $160 on the 120FC kit and it's a literal paper weight, won't even power on. This horrible experience is still on going. When I ask if it shipped yet, they tell me that it takes a month normally to get a replacement. Well, it's already been a month and still nothing has shipped. I do not recommend geekvape products. If you have a problem, they don't take care of you as a customer. Oh, and the issue I had with my 120FC, they advised me that it's a KNOWN ISSUE AND THAT IS WHY THEY'RE DISCONTINUED. I've suffered all of this and they knew it was a problem with that device from the beginning. I wish I could just get a refund at this point :/

So I love my geek vape, but I am on my third one in a year and a half. The charging pins keep breaking and they refuse to charge. Wish they were better built.

Same issue that most other customers are having - really poor customer service. Trying to get warranty replacements on 2 defective devices has been an exercise in futility. I like the devices, but the terrible customer service is forcing me to move to a different manufacturer.

After agreeing to send a replacement for a faulty unit in November after months of supplying evidence. The replacement never arrived. They sent tracking information that said it was delivered but after speaking with Royal Mail, it never existed. So 5 months later I'm still waiting for evidence or a replacement. I paid by credit card so next stop I'd getting them involved
Your reply again makes no sence if you read the review. The local post office was contacted and there was no record of the delivery. As the sender it is your responsibility to follow this up and get compomensation and resend a new one out

I have a claim that does not want to be honored. My vape is 35 days old. Phone number does not work, people on the live chat just kept knocking me off because they didn’t want to deal with the issue. I sent all the pics, receipt, etc and was told I would receive an email with a ticket number for my replacement, but nope never happened. I would highly recommend no one buy a Geek Vape, because apparently they don’t back their warranty, or have anyone that will talk to you! Never seen a company be so unprofessional in my life.

I purchased my aegis x 12-9-22 and at 3-4-23 I messaged support snot it not coming on sent everything required for warranty they said warranty expired I said no 90 days from purchase I still have 5 days they proceeded then offer me a Aegis l200 which is less then what I paid the aegis x is 90+ and the L200 is 65 they said it’s all they will give me for the warranty I’m heated I’ve stuck with geekvape for 2 years now I’ve gone through 5 geek vapes in that time I don’t get them then they want me to re send the sc and other pictures because they said the sc I sent is incorrect so I believe they are trying to hoodoo me what should I do

Sold me glass for a tank and the glass didn’t fit.

Got the t200 within a month the batteries started to drain too fast was told it needed updating but the firmware had been discontinued so no way of fixing the issue emailed several times just to be ignored stay clear of these clowns you will lose your money on their products

I have bought the Aegis X, L200 and T200. They claim they are almost indestructible and the L200 showed a video of being dropped off a roof and surviving, mine died falling out of my pocket. Now T200 just craped itself for no reason just out of the 3 month warranty. If they're so strong why 90 day warranty?

Highly disappointed!!! I've purchased 5 of their models now, (including 2 Geek Vape Obelisk 60 in the space of 10 months.)
Thought they were the dogs but would now never touch them with a barge pole.

Update - Also had one bought as an Xmas gift, another Obelisk...
Thought it may prove handy as a pocket sized unit and having used it twice, one of the magnetic plates fell off in a busy venue today 11/2/23 and now it doesn't work!!!
How the hell does this company get away with it????
Aaaaaghhhhh!!!!!
FFS! That's another wasted £40 from a reletive

I've owned a few Geekvape products and the quality is good one time, and garbage the next. Consistent quality control is non existent and it's really up to lady luck if you get a good mod. I just got the T200 touchscreen and it's made for left handed people. Are you kidding me? Why would you make something for left handed people only. Makes no sense. Or should I just assume they don't know left from right? Last time i purchase anything geekvape.

Pretty terrible guys, stay away. Vape was either broken or the worst made vape on earth. Support was nice but you won't be getting a refund so just deal with it. Pretty sure I lost of month of my life from just 1 hit of their vape lol...really bad trust me.

You can't take it back to the distributor you purchased it from. There is no real warranty process.

License my a**! They didn't know the difference between the 1 and the 1fc. JOKE!!

I bought my LAST Geekvape today because I still have pods. I will never purchase a Geekvape product again!!

I bought the first one mid-November. I've purchased two others since then.

They will not honor the warranty, and do not require the distributor to honor the implied warranty.

Very disappointed with Geekvape.

Bought the e100 vape kit to find it is only a 2ml capacity because of the rubber insert that stops it from being a 4.5ml..it comes with new seals that can't be changed. Customer services is shocking tried to tell me I bought an after market pod as according to them they don't make a rubber insert to reduce the size capacity then they shut down conversation with me...they wouldn't even offer the 4.5ml pod..I would of paid for a new pod if they had offered..I won't be accused of buying after market wen all my stuff comes from credited vape shops.

Ordered from geekvape.com Dec 15th. Shipping label not even created till Jan 6th. Called customer service and was told that they would have to refer me to the actual geekvape team their just customer service lol. Haven't recived my product and they don't care if they help me or not.