GeekVape Omdömen 

Extremely poor customer service and very poor products.

Geekvape B60

Has been reliable until this week - purchased late March, broken by mid July. Now it will fire up for 2 or 3 hits them comes up with a sign saying overheated everytime. Warranty only covers you for 90 days...

The worst experience I ever had, I will recommend people to not buy anything from them, I placed my order in about 8 days ago and they did charge my card but I haven’t received any tracking number and the product.

my geekvape aegis had a 50% coil failure rate after reseating. problems with spills, splashing and heavy condensation were the order of the day. the customer service was the icing on the cake. After a detailed description, you were asked to wait, although the system kicked you out after 5 minutes of inactivity. if you bypass this system by always having the last word, you will get a ready-made message that doesn't fit the problem. I will never buy geekvape products again.

I got a Geekvape to replace my Smok.
It only been a week but I'm very happy with the product it seems much higher quality than Smok.

For someone who works in customer service the reviews here are pretty disturbing. I wouldnt expect vape company to have great SLAs of even direct access to email/phone/chat support.
The fact that so many are trashing is I'm sure a real experience, but keep in mind the people who seek out to write reviews are typically only those that are upset!
I wouldnt have written if otherwise not feeling like this company/product is getting a bit of a raw deal.

I'll update if changes, but my Smok broke down after 2 months. Geekvape seems like a premium upgrade so far!

One of the most garbage mods I have ever owned. The L200 is by far the worst. I am on #3 now, and this is the third time that the 510 threads have been thrashed within 2 months.

I have been very, very careful, cleaned them, never overtightened them and treated this mod with kid gloves, yet here I am with yet another one about to go in the trash.

I will never again touch a Geekvape tank, mod or anything they sell since this is the trash they sell. There is absolutely no reason I should be having these issues, and I never have with ANY other company.

Absolutely shameful.

Im having problem with my geekvape mini 2. Screen is white. Chat was good but it just ended. Tried creating new but they were closing it everytime I tried. One of them was Mharc. They promised me to send me new vape but now i dont know if I will get new one.

If i can put (-10), I would. I have a total of 4 devices from Geekvape. My last purchase was a Geekvape Z100C the device with a DNA CHIP. On this device the both sides came off. I sent a multiple email with a picture and a videos. I got respond from them that they do not see a problem with my devise. I was shocked. I attempt to call them (total of calls close to a 70) and spoke with a couple representatives. Issue is not resolve. I asked for a supervisor multiple times and they will not transfer your call and stating that the supervisor is not available (they on lunch, call back in 3 hours OR the supervisor shift is over at 2pm OR the supervisor is not here today). My calls was made during morning time, lunch and right before closing time. Supervisor is never there and associate can't help you. Not even once i had a success to speak with a supervisor. Customer survive representative will promise you that they will follow up, they will sent email and expedite request, nothing really happened. All lyes. I even ask for a Corporate number and their reply was " we don't have it". Nothing is ever resolved. I having this problems over a month now. I spend close to 6 hours on the phone trying to resolve this issue. I had made close to a 70 calls. Only 10% calls was through. Mostly times it is (no one is in a Q right now) or the call is not going through. I even went to a Court House to make a small claim and shame their company, but to file a claim it will cost me more than cost of the device plus my time. My suggestion is if You are looking to purchase an a devise, Do Not Even Look At A Geekvape Product, Because If You Purchase A Geekvape Devise And Your Devise Will Have A Problem Then It Will Be Your Loss (LOSS OF YOUR MONEY AND YOUR PRESSURE TIME). THEY WILL NOT REPLACE YOUR DEVISE AND THE CUSTOMER SERVICE WILL IGNORE YOUR NEEDS JUST LIKE WHEY IGNORE MY NEEDS.
CUSTOMER SERVICE IS VERY TERRIBLE AND AWFUL. CUSTOMER SERVICE IS (-10) OF 10

Do not buy their products! They do not stand behind their products. Jay and DJ are rude and condescending, particularly to women. The two people in customer support with the codes 8009 and 8011 are fine. DJ is 8005. DJ also refused to let me speak to a supervisor.

Products are trash! Bought a device that stopped working in no time and was sent a replacement. It ended up having the same issue. Contacted customer support and the device I have is discontinued. They want to replace it with a device that cost less than half of what my device cost. Representative was so rude and wouldn't let me talk. He kept saying I had already received a free device. How was it free it was a replacement to a broken one?!? I paid for a working device until I get a working device, regardless of how many pieces or crap they send it's not free. He was the rudest customer service representative I've ever talked to. His name was John. Please if you read this review save yourself money and time and buy a different brand. Geek vape is a scam of a company.

I purchased the E100 kit. If I could give this zero stars I would. My kit was obviously defective right out of the box. I shipped the mod to Geekvape as requested by their customer service at my cost. At first they told me that the E100 was out of stock and it would take an additional month for me to receive it (they had received my defective one over two weeks prior according to the USPS tracking number). The next time I contacted them I was told the E100 was discontinued out of concerns for providing a "quality" product for purchasers. No one bothered to notify me of this issue. They just waited for me to contact them again. I was offered one of the following replacements: B100 (Aegis Boost Pro 2), Digiflavor U Pod, Wenax U Pod, or the Aegis U Pod. None of these are acceptable to me because all of them have plastic pods which tend to crack and leak with the spearmint VG juice I use, not to mention that the U Pod items cost about half of what I paid for the E100. I specifically wanted a glass tank, which the E100 had. After a great number of contacts initiated on my part, being refused the opportunity to speak with a supervisor, and a completely ignored email again requesting a supervisor, I have turned this matter over to the store from which I purchased this kit. I strongly advise anyone considering purchasing this kit to contact customer service to see what your options would be in the event of a defective product. Needless to say, the warranty offered with this product has proved to be almost useless in my situation.

The worst company. I ordered a MOD replacement on 5/2/23 with a 3-5 day shipping and on 5/17/23 my order hasn’t even been fulfilled in the warehouse to be shipped. I’ve emailed 3 times no answer then I chatted with DJ and asked for a refund he said wait for confirmation then disconnected the chat. Then when I rated the chat WORST he reopened to say sales would follow up but never processed my refund. I hope no one buys from this company cause the equipment is crappy and the service is also

I bought their new Max product the design is complete trash first the tank would not take any coils ok fine I used my old tank after a month of using g it the metal piece that screws the battery in was stripped becuase some ge uis decided to use a plastic piece to extend the battery to the horrible design. I contacted them and be use I paid cash and I don't have my receipt they refuse to help stay away from this scamming company its just trash.

After scrolling through several reviews, they reply with the same generic bulls*^+ that means nothing! We HAVE responded to the official website. That's WHY Geekvape is getting negative reviews, they simply do not understand what customer service is.

These people are a complete waste of time. I wanted to report a fault, spent an hour sending videos and photos, going round in circles.. he said he would forward all the info to the warranty department... and 3 days later i found out that he didnt bother. Then spoke to some one else and said it was fustrating that he didnt bother sending the info, and they hung up on me.

Comple @ssholes. AVOID.

Reply to Geekvape:

I have contacted you 3 times via your live chat and the result each time was the same. You hung up and close the chat window. Your response to this review is not genuine and looking at other reviews you just copy and paste the same response to everyone. It's the most appalling customer service I have ever encountered, rude, frustrating and made me feel like you just didn't care at all.

I'm disappointed same I bought a device not even a month ago told me it wasn't authentic go back to the shop where he entered the code and assured me it was they using every technique to avoid refunding dodgy vapes stay clear of this company !!!!!!

Same as everyone else going on a month or 2 n still no replacement mod. They said they shipped one to an address in Texas great except I live in Minnesota. Warranty doesn't have a number say it's coming from jersey or China no clue. Every time I reach them they say sorry plz call back in a week. Never again will I buy from them they r absolutely trash as far as support goes.

nothing but problems for the 3 weeks before i just threw it out

Battery cap gets worn out.
After 8 month it will not screw in or just pops out.
Geekwape dont sell the sparepart.

DO NOT SUPPORT THIS COMPANY, PUT THEM OUT OF BUSINESS. they absolutely will not support their warranty and unless you want to waste your hard earned money, just buy anything else but GEEKVAPE. They have now blocked me from chatting because I will not take their excuses of being patient after 6.5 months of nonsense and blaming other departments and still not replace my device, so now I'm out the money and no device either as I sent it back as noted below expecting them to honor their warranty. Bought an aegis last year, lasted almost 2 months, still under warranty so after dealing with the "customer service" nonsense (this part is a frigging joke so STAY AWAY FROM THIS PRODUCT), finally got a return authorization to an address in Cali (oddly enough appears to be an individual not a company). Ok sent it back as required with info emailed. That was 5 months ago, 6 weeks ago after requesting info finally got a response, first delivery was lost in mail, ok, they will resend new track info, yet to hear anything from them since not to mention a real tracking number for the supposed first ship. Just attempted to live chat again and was told repeatedly to hold for 15 mins. Is it the stone age or am I getting jacked around? The support call number never can hear me nor can I understand them and always ends the call without any assistance. No more buying these people's products please put em out of business.
Edit to Note the response 7 hours after this post. Nonsense auto respond to continue attempting to contact them as I've been trying to do for 5 months. Ha, clearly not an American company or consumer protections agency could deal with their nonsense