Like the feel n weight of the Geekvape (Aegis Max) BUT, did not last past 8 months; the atomizer contact part went bad. Had a larger 2 battery Geekvape mod and power button went up in it before 1yr... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lame greedy company that doesn't honor it's own OEM warranty. After a decade of several products purchased that failed in the first month, I finally filed a warranty claim and was promised a replaceme... Se mer
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I purchased a Geekvape about 4 months ago. The contacts on the mod recessed below the plastic and would not make contact with the coil making it inoperable. I tried to contact geekvape, and they wante... Se mer
Företaget har svarat
I've been a vape user since 2011. I've purchased 3 Aegis Boost 3 mods and I can confidently say that it has been the worst mod I've ever used. All 3 had issues ranging from fire button stopping wo... Se mer
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Företagsinformation
Skrivet av företaget
Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Kontaktuppgifter
#3012 Xing Ye Road , 518000, Shenzhen , Kina
- support@geekvape.com
- www.geekvape.com
1,7
Mycket dålig
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Totaler Schrott
Totaler Schrott. Ich habe den Digi Pro.An den pods reisst ständig die Plastik Schlaufe zum öffnen des Liquid Einlasses. Des weiteren sind die Pods selber absolut erbärmlich verarbeitet. Immer wieder sind pods dabei wo Liquid in den Airflow kommt.Der Rest des Gerätes ist nicht besser. Der USB C Anschluss bricht jetzt zum zweiten Mal nach weniger als drei Monaten. Der Anschluss ist offensichtlich ohne jede Entlastung direkt auf die Platine gelötet und wird nur im Gerät gehalten von ein paar winzigen Lötpunkten. Wie kann man so einen Schrott produzieren?
29 december 2025
Omdöme utan inbjudan
Svar från GeekVape
Hi there,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be—especially after multiple issues in such a short time. Your feedback regarding the pod durability, leaking concerns, and the USB-C port is taken very seriously. This is certainly not the experience we want our users to have.
We appreciate you taking the time to share such detailed feedback, as it helps our product and quality teams identify areas that need improvement. We would really like the opportunity to review your case and assist you further. Please reach out to our support team directly with your purchase details so we can explore possible solutions for you.
Thank you for bringing this to our attention, and we hope we can restore your confidence in Geekvape.
Just look at the reviews
Just look at the reviews. Look at the similarities not the differences in the reviews. Months to get orders, deceptive website about shipping times, email them and they reply that it was pre order and not in stock. Reputation for online sales is everything, screw your customers and we go elsewhere. Finally got refunded on an order made over 30 days ago after I contested the charge through BofA for deceptive business practices. Most people who I work with used Geekvape products (past tense) due to Geekvape screwing them over. RIP Geekvape and have a great Christmas there in china…. Again reputation is everything.
20 november 2025
Omdöme utan inbjudan
Svar från GeekVape
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback, even though we understand how frustrating it has been.
We sincerely apologize for the long wait, the lack of clarity around stock status, and the disappointment this caused. That is not the experience we aim to provide, and we acknowledge that delays and miscommunication — especially regarding preorder or availability — can seriously impact trust.
While some orders may be affected by regional fulfillment, distributor timelines, or preorder listings, we recognize that this was not communicated clearly in your case, and for that we take responsibility. We’re also glad to hear that your refund has been completed, though we regret that it reached the point of needing a dispute to resolve it.
Customer trust and reputation matter greatly to us, and feedback like yours is taken seriously and shared internally to help improve transparency, order handling, and communication moving forward.
We appreciate your honesty and regret that we were unable to meet your expectations. We wish you all the best, and we hope future experiences with other brands are smoother and more positive.
— Geekvape Team
GeekVape is not Safe / Waste of Juice
Every geekvape mod I’ve had has deteriorated rapidly and all have been affected by their poor pod design causing major leakage of juice straight into the device and random firing causing a safety issue. One device I had was so full of juice, it was filling the digital screen and wasted numerous bottles of juice as well the screen began to no longer function due to the copious amounts of juice filling the device and wires. The pleather around the device also rapidly disintegrated and changed in color due to the juice constantly being on the device despite rarely letting it tip over. This is just poor pod design and bad quality plus incredibly unsafe. I then changed to a newer geekvape mod, all was well for awhile with the top fill pod design until suddenly the pods were never available and then a new pod design was released with the fill now on the side of the pod. The first pod instantly gave me issues resulting in it being thrown away after only a few days. It rapidly leaked to the point I could watch the juice seep out of the tank and suddenly the device began firing despite no button being pushed. Somehow the pod was activating the pull and causing it to burn. The next pod leaked less but still caused the random firing of the device. I’d just be holding the device and move it slightly in my hand and suddenly it would start firing like crazy and wouldn’t stop unless I pulled the pod from the device. Third pod leaked more than the second, again rapidly leaking and filling the device with juice and the random firing was worse with this one. I could not place the device in my pocket or even hold it as it would randomly begin pulling and burning incredibly hot. I just threw this device away after having around 3 or 4 devices with geekvape over the past 3ish years and will be switching to vaporesso moving forward.
19 december 2025
Omdöme utan inbjudan
Svar från GeekVape
Hi, thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience, especially the leakage and unexpected firing issues you described. We understand how frustrating and concerning this must have been, and we take safety-related feedback very seriously.
What you’ve outlined is certainly not the experience we aim to provide, and we regret that multiple devices and pods did not meet your expectations over time. Pod leakage and liquid ingress can affect device performance, and we appreciate you explaining how this impacted both usability and safety in your case. Your feedback regarding pod design availability and changes is also valuable and will be shared with our relevant teams for further review and improvement.
While we respect your decision to move to another brand, we genuinely thank you for your honesty and for using Geekvape products over the years. Feedback like yours helps us identify areas where we need to do better. We wish you all the best moving forward and appreciate you bringing these concerns to our attention.
Do NOT even DEAL with GEEKVAPE
ORDER 12-2-25, WAS TOLD 2 DAYS LATER ORDER WAS PRE-ORDER ITEMS. TRIED EMAILING GEEKVAPE, NO RSPONSE OTHER THAN ARGUMENTIVE WITH SAME EMAIL OVER AND OVER. (EX: Dear Valued Customer). After 8 days Geekvape CANCELED my order. On 11th day my CANCELED ORDER was READY at the Warehouse (SURPRISE). But since my Order was Canceled by Geekvape I was told I could Order, my Canceled Order AGAIN...seriously! These people DO NOT know how to run a Business OR treat there, "Valued Customers", you get the SAME email over and over and over again OR here is the icing on the cake; they tell you to email store(at)geekvape.com AND than you get, when you send an email Nhelle from Warranty OR Barbara from Sales OR Tim from God only knows. AWFUL Customer Service Lies and MORE Lies from the Technical Support if you CALL THEM. WARNING...not worth the headache!
2 december 2025
Omdöme utan inbjudan
Svar från GeekVape
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the handling of your order. This is certainly not the experience we want any of our customers to have.
We apologize for the repeated email responses, the lack of clear updates, and the confusion regarding your order status. Your feedback shows that we fell short in communication and consistency, and we understand how upsetting it must have been to receive mixed information from different teams.
Please rest assured that we are reviewing this case internally to understand what went wrong and to prevent similar situations from happening again. If you are still interested in receiving your original order or need assistance with placing a new one, we would be more than willing to help you personally and ensure a smoother process this time.
Again, we sincerely apologize for the inconvenience and frustration this has caused. Thank you for bringing this to our attention — your feedback is important for improving our service.
Extremely Disappointing Customerservice
Extremely Disappointing Customer Service
I submitted a warranty request for a leaking Geekvape device, and the claim was approved with the ticket number Geekva-6838.
Since then, it has been nothing but frustration.
I have been trying to contact the service center for months, and every single time I receive the exact same automated response:
“We are waiting for a shipment from the warehouse.”
No updates, no solution, no timeline — just endless waiting.
For a company that sells premium products, this is extremely disappointing.
I honestly expected Geekvape to take their warranty promises seriously.
Instead, I have only been delayed, ignored, and given repetitive answers with no progress.
Conclusion:
❌ extremely slow customer service
❌ no reliability in handling warranty cases
❌ months of waiting without any resolution
❌ copy-paste responses instead of real support
Based on my experience, I cannot recommend Geekvape at all.
7 maj 2025
Omdöme utan inbjudan
Svar från GeekVape
Thank you for sharing your feedback, and we’re truly sorry for the frustrating experience you’ve had with your warranty case. This is not the level of service we aim to provide, and we understand how disappointing it must be to wait for months without clear updates.
We sincerely apologize for the repeated responses and lack of progress — your concern should have been handled with more transparency and urgency. We appreciate you bringing this to our attention, and we will be escalating your case internally to ensure it is reviewed properly.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused. We hope to make this right for you.
Great Customer Support
Personally, I have bought 3 vapes from geekvape as they were not working fully and they offered me 3 warranty claims despite it being out of the warranty time period.
There was this lovely young woman named Cath who dealt with my issue so well and she's the reason why I had such a great day. I'm autistic and she treated me like she would've treated anyone and she was so subtle and nice and I highly reccommend buying vapes from here.
10 december 2025
Omdöme utan inbjudan
Svar från GeekVape
Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that our team was able to support you, and it means even more to know that Cath made such a positive impact on your day. She will be thrilled to hear your kind words.
We appreciate your trust in Geekvape and are grateful for your continued support. If you ever need help again, we’re always here for you. Thank you for recommending us!
I now have three GeekVape devices
I now have three GeekVape devices. They ALL develop the same problem. The tanks start leaking. Juice seeps into the electronic internals and affects their performance. Like being able to connect them to a charger. It only took a couple of weeks for the last one to start doing this.
1 december 2025
Omdöme utan inbjudan
Svar från GeekVape
Hi
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the repeated issues you’ve encountered with your devices. We understand how frustrating it must be to have multiple units develop the same problem — that’s absolutely not the quality and reliability we want for our customers.
Leaking and performance interruptions are definitely not expected behavior, and we’d really like to take a closer look to make things right. When you’re ready, please reach out to us through our official support channel with your device details and proof of purchase so we can assist you directly with troubleshooting or warranty options:
📩 support@geekvape.com
Your feedback is extremely valuable, and it helps us improve our products and user experience. Thank you again for bringing this to our attention — we’re here to help and we’d really appreciate the chance to resolve this for you.
Leaking pods
Been using a geekvape sonder q for 3 months, I suppose I should be happy it’s helped me stay smoke free but the constant leaking pods drive me mad.
Reached out to ask why this is happening & if they could recommend a vape that won’t leak but was basically told that’s just the way it is, they all leak!!
19 november 2025
Omdöme utan inbjudan
Svar från GeekVape
Hi there, thanks for sharing your experience and congratulations on staying smoke-free — that’s something to be proud of.
We’re sorry to hear that your Sonder Q pods have been leaking. While a small amount of condensation can happen with pod devices, constant leaking isn’t expected, and we definitely want to help you get this resolved.
To assist you properly, our support team will need a few details such as the pod batch number and usage conditions. Please reach out to us at support@geekvape.com
or through the official Help Center so we can look into this and provide the best solution for you.
If you’re considering another device with stronger leak-resistance, you may also ask our support team for tailored recommendations based on your vaping style — they’ll be happy to guide you.
Thank you again for your feedback, and we hope to get this sorted for you as soon as possible. 💙
My product was defective and they…
My product was defective and they replaced it and had great customer support. 5/5 would recommend geekvape to anyone wanting a quality vape
18 november 2025
Svar från GeekVape
Hi there!
Thank you so much for your wonderful review. We’re sorry to hear your first product arrived defective, but we’re very glad our team was able to get a replacement to you quickly. Your satisfaction means a lot to us, and it’s great to know our customer support made a positive impact.
We truly appreciate your 5/5 recommendation and your trust in Geekvape. Enjoy your device, and if you ever need anything in the future, we’re always here to help!
— The Geekvape Team
Rockstar Customer Service
Customer Service Jessie is very great! I tslked to her over the phone and help me follow up my order in geekvape store, this means a lot to me! You deserve a raise!
11 november 2025
Omdöme utan inbjudan
Svar från GeekVape
Thank you so much for your kind words! 💙
We’re delighted to hear that Jessie was able to assist you and make your experience a positive one. Your feedback truly means a lot to our team — we’ll be sure to share your message with her!
Thank you for choosing Geekvape, and we appreciate your continued trust and support.
Was always using a different brand
Was always using a different brand, i visited a local vape shop in Milton Keynes to buy a mod and was sold the Geekvape...
Ever since i have had it, its been a load of rubbish, there is a hand switch that is a pressure switch which means i have to hold it with one hand to unlock the device, then the second hand to activate the button.
Trust me on this one, look for a different product, you WILL thank me later !!!
6 november 2025
Omdöme utan inbjudan
Svar från GeekVape
Thank you for sharing your feedback. I’m truly sorry to hear that your experience with your Geekvape device hasn’t met your expectations. We completely understand how frustrating it can be when a product doesn’t perform as you hoped.
Please rest assured that this isn’t the experience we want for our users. If you could reach out to us at support@geekvape.com
with your device model, SC Code number number, and a brief description of the issue, we’d be happy to review your case and see how we can help resolve this.
We truly appreciate you giving Geekvape a try, and we hope we can turn your experience around.
I have never had an issue with the…
I have never had an issue with the product, the people or the service. Very impressive all round I have to say.
4 november 2025
Omdöme utan inbjudan
Svar från GeekVape
Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear that you’ve never had an issue with our product, our people, or our service — and that you found everything “very impressive all round.”
Your kind words truly mean a lot to us. We strive every day to deliver excellence in every interaction, and knowing we hit the mark with you is fantastic.
If there’s ever anything more we can do for you, or if you have suggestions on how we can be even better, please don’t hesitate to reach out. We look forward to serving you again soon!
No customer service
No info on order. No reply. No shipping. No nothing. Payment worked though. Takes the money before shipping...
28 oktober 2025
Omdöme utan inbjudan
Svar från GeekVape
We’re very sorry to hear about your experience and understand your frustration regarding the lack of updates. Please note that Geekvape.com handles warranty and after-sales support, while order and shipping concerns are managed by our store team.
Kindly contact them directly at store@geekvape.com
so they can check your order status and provide tracking details.
my vape screen broke and they sent me a…
my vape screen broke and they sent me a brand new one only reason it did not get 5 stars is because it was not the color I asked for but other than that great customer service very fast and efficient.
20 oktober 2025
Svar från GeekVape
Hi
Thank you so much for your kind words and for taking the time to share your experience! We’re glad to hear that you received your replacement quickly and that our team was able to assist you.
We’re sorry to hear the color wasn’t exactly what you requested — we truly appreciate your understanding and feedback, as it helps us improve our service moving forward.
Enjoy your new device, and feel free to reach out anytime if you need further assistance!
Best regards,
The Geekvape Support Team
The warranty process is superb
The warranty process is superb! Just a little delay due to stock issues but the customer support are very polite.
27 oktober 2025
Omdöme utan inbjudan
Svar från GeekVape
Thank you so much for your kind feedback! 🌟
We’re delighted to hear that you had a positive experience with our warranty process and customer support team. We truly appreciate your patience and understanding regarding the slight delay due to stock availability. Your satisfaction means a lot to us, and we’ll continue working hard to provide fast and reliable service.
Thank you for choosing Geekvape! 💨
No information about cartridge…
No information about cartridge availability, no stock to buy, and only informations that they have a lot of questions so won’t have time to answer. 0/10
15 september 2025
Omdöme utan inbjudan
Svar från GeekVape
Hi there,
We’re truly sorry for the inconvenience and frustration you’ve experienced. We understand how important it is to have clear information and easy access to replacement cartridges.
Please know that we’re working closely with our distribution and support teams to restock popular cartridges as soon as possible. You can also reach out to our official support team at support@geekvape.com
for updates on availability or compatible alternatives.
We appreciate your feedback — it helps us improve both our communication and customer experience. Thank you for sharing your thoughts.
— The Geekvape Team
Absolutely piece of junk
Absolutely piece of junk I ordered one trough their website took 1 month to delivered I start using it in 1 month stop charging and gone off, tried clime warranty after requesting a video and photo and all questions they ask for the number came on the cardboard packaging, which I trough it out first day and I think that code is on the box because they know every one chuck it in the bin , I ordered second one exact same issue this time I kept the box around and send the number still no respond , just avoided
15 augusti 2025
Omdöme utan inbjudan
Svar från GeekVape
Hi,
We’re very sorry to hear about your experience and the inconvenience you’ve faced with your device and warranty request. That’s certainly not the kind of service we want you to have.
Please know that the serial number or security code on the packaging is required for verification purposes so our team can confirm the product’s authenticity and process the warranty properly. However, since you’ve already provided the required information for your second device, we’d like to look into this right away.
Kindly share your case reference number or the email address you used to contact us, and we’ll make sure your concern is prioritized and followed up promptly.
Thank you for your patience — we truly appreciate you bringing this to our attention.
Won't honor warranty
I see another user here has the same experience as I do. Even the same timeline and device.
I bought a new geekvape aegis legend 3 in May of this year. I had it for about 4 days when it stopped working. No display, no buttons worked, and it wouldn't reset or power on at all.
I took it to the vape shop I bought it from but as usual they don't do returns and instead helped me contact Geekvape customer service to start a warranty claim. On May 23rd I filled a claim and mailed the device off to California for them to evaluate and send a new one back to me. I made videos at their request of the device not working and sent photos and the videos to email support.
Fast forward to today and I still have not received a replacement and my 15+ emails are always answered with "We are experiencing shipping delays due to volume and stocks. We apologize for any trouble this has caused."
I have used Geekvape products for the last 7 or 8 years but will no longer buy from them based on this, my first warranty claim and customer experience I will no longer buy anything from Geekvape and feel everyone should be warned that they seem to be dragging this warranty claim out as long as possible to aviod sending a replacement device.
They have the same device on their website in stock and for sale so there is no reason they can't send me a replacement for a device that was defective.
Edit after Geekvape reply: My ticket number is Geekva-5236
17 augusti 2025
Omdöme utan inbjudan
Svar från GeekVape
We’re truly sorry to hear about your experience and the delay in receiving your replacement device. That’s not the experience we want any of our long-time customers to have, and we sincerely apologize for the inconvenience this has caused.
Our team is currently reviewing all pending warranty cases to ensure no requests are overlooked. If you could please share your case number or the email address used for your claim via direct message, we’ll make sure your concern is prioritized for follow-up and resolution.
We truly value your many years of support for Geekvape and appreciate you taking the time to share your feedback — it helps us improve both our process and our service.
Customer support doesn't know how to read an email.
Writing this as dealing with them is like banging your head against the wall, my device started to fall apart after just regular use, I messaged them, sent a video about the issue, gave them a copy of the receipt, explained that I didn't have the box to get the code from, but they replied asking for it again, I think I've told them three times now that I don't have the box, it's as if they can't read, or don't bother. Also asking me for a code from the side of the device... THERE IS NO CODE ON THE DEVICE!! Never was, and it was bought from a legit seller in the UK. Just a bit annoyed, but as it was a fairly cheap vape, I'll go buy another one.. but from a different brand, I wouldn't recommend their products after this. Since when did you need the box to get the serial number for a device, it should be on the device, they claim there's a code on it which is nonsense, they don't even know their own products. I thought all products by law are meant to have a years warranty.
9 augusti 2025
Omdöme utan inbjudan
Svar från GeekVape
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how inconvenient it can be to go through repeated requests, and we truly apologize if our communication has felt unclear or unhelpful.
Please note that the serial or security code is required only for verification so we can confirm product authenticity and process warranty claims properly. While this code is usually located on the packaging, we completely understand how easy it is to dispose of it — and we don’t want that to stop you from receiving assistance.
If you could please send us a direct message with your previous ticket number or the email address used to contact our team, we’ll have your case reviewed right away to make sure you’re supported properly.
We appreciate your feedback — it helps us improve our process and the experience for all our customers.
VERY POOR CUSTOMER SERVICE
I placed an order back in June, they said that my order was ready sent me a tracking number and that tracking number consistently said that it was waiting for the package. So I contacted geek bar and had no response numerous times. First contact was by email then I tried phoned several times someone did finally answer but then they hung up on me and never answered again.
I have so many emails back and forth once they finally decided to start responding. They told me that they were out of one of the items I purchased. And this had been 3 weeks since I received the tracking number. I told them what they could replace it with and didn't hear back from them for about another week when I was finally able to get in touch with them again.
No mind you they said only one item was out of stock at that time they put my order at the back of the pile instead of making it a priority. So finally a month it's a full month and they say that they're shipping my order. I'm like okay are you shipping all of it minus the one that you said you was out of stock for. So they send me a list of what they are supposedly shipping me. I received three out of like the eight flavors that I ordered. Then they tell me that they're going to refund my money for the other items that they didn't ship. I still have yet to see that hit my account. I would order someplace else or go someplace else to pick these items up rather than ordering through geekbar.com! It said my order was shipping on June 30th I just received it today.
30 juli 2025
Omdöme utan inbjudan
Svar från GeekVape
Hi,
We’re very sorry to hear about your experience — that definitely shouldn’t have happened, and we understand how frustrating it must have been to deal with these delays and communication issues.
To help us look into this and resolve it properly, could you please confirm where you placed your order?
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
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