Garden Oasis Omdömen 

I ordered a garden gate from Garden oasis and it was very quicly delivered within a few days. The gate was extremely well packaged and came complete with all the fitments ,screws etc needed to complete the fitment of the gate. the package also contained intructions on how to fit the gate. The website gave instructions as to what size of gate would be needed to fit the gap. Service was excellent ant good value for money. T Surtees

Firstly I am guilty of not reading the on line small print, I'm 72 and as pointed out by the telephonest when I rang to complain it clearly states this gate requires you to paint it. In my defence I paid £340 for a small 90cmX90cm Corffe Gate made to measure, I didn't find the section of small print that advised of painting with Hammerite. I now have a rusty gate that is clearly my fault as pointed out by the Garden Oasis staff member. Tell me would you really pay that much money to paint a small gate.

Sadly, i am still with a lawn mower that does not work and is not fit for purpose.

It’s been 5 months of incompetence from this company. I tonight have had the delight to hear from the director of the company, but instead of trying to help he had this to say “I’m afraid I do not have the time or patience to read your letter. If you could please just supply the information requested so that we can get this resolved for you, that would be marvellous.”

The information they have asked for they already have.

Save your sanity and spend your money elsewhere. I try to avoid big suppliers as I prefer to keep the economy going with smaller firms however it doesn’t always pay off as I have discovered.

This company has treated me like I’m in the wrong. I purchased an item out of good faith and it doesn’t work . You will see from the other reviews that when things go wrong, there is a lack of care , professionalism and apology.

Karen at Garden Oasis gave me first class servicewhen I had aproblem with a delivery.An item I ordered was not being delivered by the manufacturer.Karen diligently chased the item,however despite repeated attemps to secure a delivery date it did not happen.
Karen ,without hesitiation ,offered a full refund on the item which was processed quickly and efficiently back to my account.
I can recommend,very highly, dealing with this company because their customer service is fantastic and Karen in particular was absolutly fantasic to deal with ,I cant praise her enough.
Jim Burney

Ordered gates and needed them quickly. They estimated 2 to 3 weeks for delivery, which was disappointing, but acceptable. Their suppliers changed timescales to 4 to 6 weeks. This delay was a problem to us, so we cancelled the order and GardenOasis refunded immediately (same day) and in full. We were really impressed at how honourable and thoroughly decent this company is, and will check their website first when buying anything else that they sell. Many companies would not have told us about the delay. Thank you Garden Oasis

Bought 4 large planters. Very good value for money, exceptional quality and very quick delivery. Would definitely use again.

Great buying experience with Garden Oasis

I bought Quorn Double Gates, posts and a variety of other bits. All arrived quickly (a few separate deliveries). One minor problem (post was missed by the shipper) was quickly resolved by Karen (Sales) via e-mail. Happy to recommend.

I had a problem with an item and it was replaced efficiently, the replacement now has developed a problem and despite their guarantee having expired because it was from the original purchase date, they are replacing the item for a second time.
Also they have been very efficient in answering my email queries.

Bought a Shire Arbour through Garden Oasis. Shire were diabolical but the ladies at Oasis tried very hard to get a resolution for me, They failed but I give them 5 stars for trying and the professional and friendly responses I got. I would certainly buy from Oasis again but never a Shire product.

Paid an uplift of £150 to have the bespoke Manor Railings zinc plated and powder coated. The delivery was poorly executed with the driver ringing the doorbell and walking off before we had answered the door therefore not giving us the opportunity to inspect for damage prior to accepting. Before unwrapping damage to the powder coated surface was visible where the packaging was not covering the product and this was reported via email but I was told it was normal and that they would recommend painting the powder coated surface regardless.. Upon unwrapping it was discovered the powder coating was faulty with bare patches visible where they had not applied the finish. Again I was told to just paint it and I had this argue hard to get even a small refunded portion even though opting the £150 uplift for the finishing had been pointless. Finishing aside, the manor railings are a cheap looking product with even cheaper looking fixings. If you want a sturdy quality looking product, look elsewhere.

Garden Oasis provided excellent service overall. The VENICE sofa set I purchased at their Crewe event was delivered promptly, with amazing quality. Customer support was responsive to my queries, offering solutions and resolving minor issues quickly. While some delays occurred, their friendly staff and good pricing make them a reliable choice for garden products.

I purchased a £100 iron gate 7 months ago. One of the finials clean snapped off without any stress in the act of closing the gate. Garden Oasis boast on their website from the manufacturer that the gate has a 10 year warranty. But Garden Oasis didn't want to honour that. They suggested I purchase a new finial and weld a new one back on. I checked under my stairs and I don't seem to have a welding rig and I don't remember doing a welding course. Of course I could pay a welder to fix a £100 7 month old gate and that would cost more than buying a new gate. Very poor Garden Oasis, do better please.

Ordered be spoke gate off of garden oasis fantastic quality product Karen and team were fantastic unfortunately the company was let down by there courier company which is completely out of there hands definitely recommended for the future turn around time scale was very quick great product.
Gutted they were let down by 3 parties
Also very competitive on price 5 stars from me graham

Having recently contacted and purchased a garden ornament from Garden Oasis in Cannock l had the pleasure to speak to both Karen and Jayne who were both very professional in both their attitude and customer interface. As a consequence of their excellent service l would highly recommend the use of the above named company in purchasing anything for your garden along with the excellent service they offer. Thank you all so very much and l will be in touch in the near future for other gardening services/requirements. D.Hulls

Needed some fence panels for my garden and did an extensive search for them, there's plenty to choose from, I chose Garden Oasis because price was reasonable and quality looked good, they are made by Forest Garden, they were delivered as assured on the 22/10/24 by Stephanie and Chris who couldn't do enough for me, placed them were I wanted and even covered them up for me, lovely people, I've checked the quality and condition and couldn't be more happier, extremely well made and strong, well done to all concerned, I shall keep you in my diary for the future, thank you, Anthony P

Fantastic customer service. Really helpful and prices good.

Helpful, friendly, easy to order. Responds to queries and questions very quickly. Good quality product. Easy to install with all brackets, bolts etc provided. I had a query after delivery and customer services liaised with the factory, offered alternative solutions and resolved the small problem extremely quickly and within my timeframe.

I went to one of the pop up event days in Crewe and purchased the VENICE sofa set at an amazing price from a lovely sales lady.
It was delivered a week later by an helpful contract delivery driver.
Such amazing quality and service..
THANK YOU

Ordered a planter with wheels. Took about 9 days, which was about expected. They didn't send the wheels. They said they would dispatch them immediately. However, it is now 11 further days and I still haven't received them. I contact them and they say that you have to go to the back of the queue!!! Bonkers. Clearly my order was in a queue, they made a mistake and then treat me like a new order saying it would be unfair to dispatch ahead of others. Terrible logic and very unimpressed. Plants struggling without the planter and they are making no clear effort to resolve their mess. The wait continues without much hope....

Couldn't fault, helpful & friendly salesperson (Julie), delivery MUCH quicker than exepected.

Small order issue dealt with professionally and quickly.

Would use again.