2nd purchase of a double monk roll futon. Both purchases have been wonderful from start to finish. Peter is communicative through any issues, delivery is fast for a handmade item, and the quality is u... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service from the Futon Shop was excellent. I spoke to Peter on the phone and he reassured me that the mattress I wanted would be a perfect fit for my futon and so it was. I am delighted with the... Se mer
I bought the Japan bed by Karup and a mattress to replace the low futon bed I had previously. I love the design of the bed, it's efficiently designed from beautifully grained wood. The mattress is ver... Se mer
Our new Skandi futon looks lovely and has been a nice addition to our guest room. It was easy to put together and functions well. It is comfortable to sit on and is a good size. The quality is great t... Se mer
Företaget har svarat
Företagsinformation
Om Futons 247
Skrivet av företaget
About Futons 247
Futons 247 is the internet trading site of The Futon Shop Limited. We are a family company, based in Plymouth, Devon, and have been working with futons and sofa-beds since 1994.We offer a large range of futons and futon mattresses plus tatami mats and sofa-beds from Danish brands Innovation Living and Karup Design. We can deliver our products throughout the UK and back it up with a commitment to customer service.
Our Mission
Our company has 3 main aims: quality products, amazing service and great value for money! Our aim is to focus on the traditional aspects of futons and we work hard to ensure that all of our products are a high standard. We want our customers to get many good years out of their purchase and to tell all their friends too!Kontaktuppgifter
Unit 13 HQ Building, 237 Union Street, PL1 3HQ, Plymouth, Storbritannien
- 01752 662030
- sales@futons247.co.uk
- www.futons247.co.uk
4,8
Utmärkt
380 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Futons 247
Hi Anne - thank you for 5 stars!
The mattress is fantastic
The mattress is fantastic, the communication was first rate and delivered exactly on time. I’m very happy with my purchase.
26 april 2024
Svar från Futons 247
Hi James,
Thank you for such a lovely review - we really appreciate it!
Best,
Ellie
10/10
I ordered a bed frame and arranged to have it delivered on a specific date a few weeks out when I moved into my new flat. Peter was fantastic to communicate with and a great help during the delivery, I am very happy with both my purchase and the entire experience! Thank you Peter :)
26 april 2024
Svar från Futons 247
Hi Georgia,
Thank you so much for writing such a heartfelt review - I'll be sure to pass your kind words on to Peter!
Enjoy your new bed!
Ellie
Wonderful experience
This has been great company to deal with. Everything from my order, till delivery was very orderly organised. I even made some last minute changes which were accepted very politely and delivery was made on time. Futons are very nice and comfy to sleep. Thanks
26 april 2024
Svar från Futons 247
Thank you for leaving such a lovely review - it has made our day!
Enjoy your new futon!
Brilliant attention to customer service and communication.
I ordered a futon just before their Easter shut down. They made the effort to go in and get it sent to me despite their holiday. Brilliant attention to customer service and communication. The futon is also great quality and I will be returning to buy tatami mats eventually.
26 april 2024
Svar från Futons 247
Thank you for leaving such a lovely review - we really appreciate it!
Excellent service
Excellent service , personal and helpful from beginning
to delivery.
Thank you.
26 april 2024
Svar från Futons 247
HI Michael - thank you for 5 stars!
Lovely service
Lovely service, they built my for me free of charge and delivered to my 1st floor flat no trouble! Very happy with my karup sofa.
30 mars 2024
Svar från Futons 247
Hi Kirsty,
Thank you for taking the time to leave a review - we're thrilled that you loved our service and our product.
Enjoy your new sofa!
Ellie
Very friendly and effective
Very friendly and effective. All questions answered quickly. Positive experience
30 mars 2024
Svar från Futons 247
Hi Angelika,
Thank you for 5 stars - we appreciate you finding the time to leave such a lovely review.
Best,
Ellie
Great service. Buy from Futons247 with confidence
Recently purchased some products from Futons 247. The transaction was smooth and the communication was excellent. The items were delivered quickly and efficiently. Unfortunately, I was not 100% with the items I recieved and emailed Futons 247 to explain why. Peter was quick to respond and offered a few solutions to try and remedy the situation. I was keen on returning the products for a full refund and this was granted without question. Peter was keen to find a resolution and it is obvious that customer satisfaction is his/the companies priority. This is refreshing when so many others put profit and sales over customer relations. I would not hesitate to purchase from Futons 247 again.
I am currently waiting for my items to be collected and have been called by the collection company to arrange a suitable date and i'm awaiting a full refund. I can't fault the service.
11 mars 2024
Svar från Futons 247
Hi Steven,
Wow - what a lovely review! I'm sorry that our products didn't quite hit the mark, but we really appreciate you taking the time to write such thoughtful feedback. I'll be sure to pass your kind words on to Peter.
All the best,
Ellie
Very helpful
When I phoned asking about specific items you spent time really dealing with it. Very helpful. Prompt delivery. Good communication from the delivery team. Am very happy with the futon. I wanted one that was chemical/off-gas free as I am sensitive to this- I was helped with this on the phone and am very happy with the end result.
13 mars 2024
Svar från Futons 247
Hi Jeremy,
We're thrilled we were able to help you find what you needed and thank you for leaving such a lovely review in response.
Best,
Ellie
Super brilliant product and service
Super brilliant product and service. Peter was fantastically helpful on the phone to answer all my queries.
17 februari 2024
Svar från Futons 247
Hi Connor,
Thank you for leaving a review - I will make sure your kind words are passed on to Peter.
All the best,
Ellie
Great quality at a good price
Useful initial discussion about size and usage, then delivered pretty quickly once ordered.
Futon looks and feels well made, obviously it's early days but it's comfortable to sit on and feels firm enough for a good nights sleep!
17 februari 2024
Svar från Futons 247
Hi Andy,
Thank you for 5 stars! We're thrilled you're loving your futon so far.
All the best,
Ellie
Can't fault it. Would use again.
Excellent range of options on their website. Really good communication. Delivered on time. Quality seems excellent. The futon is exactly what we'd been looking for.
17 februari 2024
Svar från Futons 247
Hi Sarah,
Thank you for leaving such a lovely review - we really appreciate you taking the time to do.
All the best,
Ellie
Svar från Futons 247
Hi Denise
Thanks for your kind review and for choosing the Futon Shop for your purchase.
Peter @ The Futon Shop
Excellent communication
Excellent communication, great product, good price. Ordering process was smooth, delivery in good time and definitely the most comfortable futon mattress I’ve ever slept on!
19 januari 2024
Svar från Futons 247
Hi Janis.
Thanks for your lovely feedback, pleased to hear your purchase all went smoothly.
Peter @ The Futon Shop
Prompt delivery and quality of product
19 januari 2024
Svar från Futons 247
Thanks for your review and for choosing the Futon Shop for your purchase.
Peter.
Very helpful service … good honest…
Very helpful service … good honest advice over the phone and helpful updates on the delivery
14 december 2023
Svar från Futons 247
Thanks John, appreciate the feedback, always happy to help.
Fantastic customer service
Fantastic customer service, from the first call of enquiry, to delivery. A small family business that pull out all the stops so that you have a great product and a great buying experience.
10 januari 2024
Svar från Futons 247
Really appreciate your review ND, pleased that your new futon mattress found is lovely new home. Peter @ The Futon Shop
Great Service 5 ⭐️
Peter was very helpful and helped me with an exchange over the Xmas period, highly recommend.
5 januari 2024
Svar från Futons 247
Thanks very much for your review, we'll always try and help, even over Christmas!
Best customer service experience I've ever had and excellent quality product.
Best customer service experience I've ever had! Excellent quality futon bed roll. 5 stars all round! I had last minute Christmas guests and needed to organise last minute sleeing arrangements. After reading the reviews for futon247, I decided to call to ensure the futons would be delivered in time for Christmas and Peter was SO helpful and kind and reassuring. As promised, my 2x monk futon bed roll arrived the next day, delivered by Peter himself! I was completely blown away! THANKS so very much Peter for being an absolute legend - you ROCK! You singlehandedly saved Christmas for my family and I. My guests slept so well and gave the futons 5 stars for comfort🌟 🌟 🌟 🌟 🌟
20 december 2023
Omdöme utan inbjudan
Svar från Futons 247
Hi AmySparkle!
Thank you for such a glowing review, I know we got these Monk bed rolls to you literally last minute so I'm so pleased to read that they did the job well for your Christmas guests, thanks for choosing us at Futons 247 and best wishes for 2024.
Peter @ The Futon Shop
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