Futons 247 Omdömen 

Great comms, prompt service would shop here again

I absolutely love my futon! Super comfortable and really good quality :)

I ordered a mattress, listed as ‘super king’ size for my super king bed frame.

I browsed several models on their website before picking one. All of their listings on their website used the words ‘standard king’ and ‘super king’ to describe the sizes as standard. I specifically chose a model that had a super king option as not all of them did.

Before ordering I contacted the company stating my intention to order this model in a super king size and asking some questions. I received replies and confirmation of the order, none of which stated that this model was not available in a super king size.

When the mattress arrived, it was not super king size as I was expecting. I immediately contacted them the day of receiving the order to explain that I had received a standard king size mattress not the super king I had ordered. After I alerted them to the problem they updated this specific product listing on their website so that it no longer said ‘super king’ size but ‘standard king’ for the mattress I ordered. They refused to accept any responsibility for their mistake, despite having to correct their own listing!

I have returned the mattress to them, and they have received it back and refunded me, but charged me £40 for the return! I should not be penalised and charged £40 for an error on their website.

This situation has caused me a lot of stress as I had to order a new mattress at very short notice and we actually ended up without one at all for a few days as we’d already waited for this one to be manufactured and delivered and then had a similar wait for our next one (definitely not ideal whilst pregnant with HG). Really disappointed in this company.

I buy all organic mattresses and ordered my sofa futon from another similar company a couple of years ago. Futons 247 have lost a repeat customer over this as I would avoid this company in future. Failure to take accountability for mistakes is a red flag for me and I would be concerned that if I ordered again I would not get what I was expecting.

*edit* the reply below by Peter has been consistent with his previous generic responses to my emails, ignoring the main points and going off on a tangent. The drop down menu clearly stated super king as did my order confirmation and the emails we exchanged before I even made the purchase. He knows what happened and that this is something they have had to correct on their website but refuses to take any responsibility for this. If he’s saying he doesn’t know what else he could have done, let me be clear - the right and fair thing to do in this situation is to take accountability for your mistakes and refund fully.

This company is great. The quality of the products and the assistance that they offer to guarantee you get what you need or what you are looking for. I do gladly recommend the products of this company.

Excellent customer service. Swift delivery. Very high quality products and a UK company which is always a bonus. I couldn't be happier. Thank you Futons247.

Fantastic customer service. Great to speak to the same person in a small company .
Very accommodating re delivery times.

Delivery flawless and great product. Good nights sleep at last. Also love the colour.

Great experience overall. They contacted me beforehand to arrange a convenient delivery day. The item was securely packaged and works brilliantly. Well worth the money.

Everything was great. They phoned beforehand asking which day id like my delivery. Product was wrapped well and product itself is brilliant. Worth the investment

I liked the product. Delivery was swift and efficient. However the colour was completely different to the one I ordered, which was disappointing. I rang to discuss but got no response.

Bought one to replace mine of over 25 years
A perfect replacement quality materials and manufacturing
Thanks

Firm in à good way and very comfortable futons. Friendly and efficient communication. Delivery worked well.

Arrived as scheduled. Comfortable to sleep on. Quality seems very good.

Very helpful and an excellent product

Very comfortable futon at a very reasonable price

Really comfortable

Stunning bed frame, and the staff was lovely to speak to!

Ordered a single futon mattress for my oak bed frame. Due to personal circumstances, I had to upgrade it to double size futon mattress. I contacted the company two days after my initial order and they changed my order to double size futon mattress and I paid the extra cost on the phone. I spoke to a gentleman called Peter and he answered all my questions with professionalism. I received my futon mattress yesterday and slept on it for the first time last night. It was a comfortable sleep. So far every thing good, Though I will have a better opinion after using it for few months. I do recommend this company.

Very nice extra thick Monk Futon bedroll futon, prompt delivery, all straightforward and very happy with everything, as I was when bought a smaller futon from them years ago.

Our new Skandi futon looks lovely and has been a nice addition to our guest room. It was easy to put together and functions well. It is comfortable to sit on and is a good size. The quality is great too. The only reason we didn't give it 5 stars is because the natural colour looked more oatmeal on the colour chart whereas it's almost white in reality, which is lighter than we would have liked and it does mean that it will show any marks more easily.