Furniture Village - Straiton Omdömen 

Very helpful member of staff, Hayleigh, showed patience with us and wasn't pushy at all. A very nice relaxing shopping experience.
How it should be!

We were looked after today by Jordan who is a credit to Furniture Village Straiton. Really friendly and helpful, made our first ever trip to FV a pleasure and we will return in the future. Already recommended FV to family and friends today as it was such a good experience.Looking forward to receiving our new dining room furniture.

Really good service with staff who were attentive, interested and friendly without being pushy.

Had a great shopping experience with Andy who was really helpful, he was very pleasant and will definitely be returning

Tom was great, knowledgable and very helpful with getting our new couch ordered in the way we would want it. Highly recommend especially Tom

Great seamless experience ordering bedroom furniture from the Edinburgh store.
Tom Lawson was a total pleasure to deal with.
Recommended 👍

Our sales consultant Alana Moore was extremely helpful on our visit. She helped us choose exactly what we were looking for with great advice and took time to explain everything clearly to us. Very impressed with the whole experience.

Tom was so friendly and welcoming. Was great with the kids, they loved the free cookies!! Also gave us an extra care package and gliders on our sofa purchase.

Good advice from Tom in the Edinburgh store, in helping us choose a dining table and chairs

Excellent service from Tom. Very informative. Explained everything clearly.

Tom was very professional and helpful. Would recommend

Excellent service in store and during delivery. Very friendly and knowledgeable staff.

I was completely dissatisfied with the service. The first delivery men said the sofa couldn't be brought upstairs and told us to contact the company, so we went and spoke to them. However, the manager in Edinburgh Straiton spoke to us condescendingly and mocked us. He said exactly this: "You bought the sofa, it's yours now. You should have measured the inside of the building. If you want the sofa disassembled, contact another company, and the cost will be yours. This doesn't concern us. Your sofa is your problem." The second delivery men brought it up without any problems. However, that manager's behavior was not at all reasonable. I will tell everyone I know that never, ever go near that place, and anyone reading this review and living in Edinburgh should be careful.If I can give -5 stars i would and don't forget to measure entire building.They should fire The Manager actually.

Good customer service
Knowledgeable staff

Made to feel welcome by Robert sales manager. tea and coffee facility. helped with advice on our purchase. all done just waiting on delivery of our chairs thanks. Gav and karen.

I had to call the furniture Village customer service, regarding an incident I experienced during the delivery of mu purchased item. The customer service was quite professional and admitted the issue with care and professionalism. Natalie at the Furniture Village responded with courtesy and advised the matter would be resolved accordingly.

Tom was a great help, telling us about the different mattresses, bases and tables as well as the deals.

Very friendly and knowledgeable. Was looking for an adjustable bed.