Furniture Village - Straiton Omdömen 

Customer service in store was good. Ordered 6 dining chairs. Arrived 5 weeks later, which were on time. Delivery guys built chairs. We didn't use the chairs for a few weeks and when we did, a family member sat on one and it collapsed. They were lucky they had someone next to them to support them. Sent email to Customer services. They took a week to come back. I had to send a video of chair. We did. It took someone a week to call me and they said they would look into it. Heard nothing for 3 weeks. I called was kept waiting for 25 mins. Guy said he would order new legs but told him a screw was actually stuck in base of chair. He was adamant it would fix problem. This was taking another 2 weeks. I put my husband on call and got cut off and guy called back and said we were lucky he was doing us a favour as in his department they wouldn't normally call back so we should be grateful. My husband said i dont think you should be saying that as that isnt good customer service. Terrible Terrible customer service. Issue not resolved yet so by time of contact till supposedly getting fixed it will be 8 weeks and they find that acceptable. Will never buy from this company again.

I bought a Tempur pro plus soft mattress , When it arrived I did not get that new bed feeling I wouldn't be surprised if it had already been in multiple homes during 60 night trial periods . Besides that the bed was absolutely terrible we had to endure it for 40 nights before being able to return it worse bed I've ever Owned and I've never had a mattress over £200 . So Initially the manager at lonhead Edinburgh shop told us we had to keep it for 60 nights which was false , so we went in to the store after 40 nights and he tried to take 25% off my refund amount ! Over £400 . I phoned customer care whilst I was in front of him then passed him the phone for customer care to tell him he was wrong , then he got off the phone and told me he would do a credit note for the store ! Despite customer care just telling me I could get a full refund !

So in short the manager at lonhead FV is a slimeball that will try and take your hard earned money , also if I had left it 60 days i would have probably been in a position where I would have had to keep it!

Anyway customer care sorted the collection and full refund thankfully . So beware of this branch and this slimeball manger

Tom was amazing helped with the whole experience and made it very easy

The staff member was very knowledgable

Satisfactory

Tom made our visit very pleasant. Explained the materials. Costs. Care etc. we never felt pressured.

I cannot recommend Furniture Village at Straiton Retail Park enough. They have a fantastic range of unique, high‑quality furniture. We purchased a beautiful table and four chairs last Sunday, and while we were there we spotted a stunning suite of couches. We weren’t planning to buy a suite at that stage, but we were so impressed by the quality, presentation, and excellent prices that it became an easy decision to return this week and purchase a two and three‑seater, along with two rugs and a picture. We’re super excited for everything to arrive — it will look beautiful in our home. The customer service we received from Salesman
Brian Marshall was exceptional from our first visit to our last.
Brian is welcoming, knowledgeable, and answered every question we had. He also recommended care packages for our lovely new furniture. He is friendly without the usual sales talk I’ve experienced in other stores, and he made us feel comfortable throughout our purchases. Brian is a credit to your company, and we felt in very safe hands.

We visited furniture village at Straiton retail park today. Thank you Tom for helping us finalize our dining table. You are very patient and knowledgeable.

Andrew was very helpful and patient whilst I made my final decision about what sofa bed I was wanting to go for. He informed me about the delivery options and I'm sure I'll be very happy with my purchase

Abysmal service from furniture village, came to deliver my dining table and chairs, dropped the marble table top and broke it, was told customer service will be in touch to arrange a replacement table. No call at all sitting here with 6 dining chairs and no replacement table. Eventually had to call myself to be told they can’t replace the table for a alternative table as they didn’t have this one in stock any longer, I expected something similar but got told I had to pay a massive difference or they will collect my chairs and refund me. Steven at the after sales team was the most unhelpful person I have ever spoken to in retail! No compensation offered or discount towards a replacement. Will never shop with this shambles of a company again.

Absolutely no pressure from staff, which, for me, is so important - Hayleigh served me when I was ready, and she was knowledgeable about the stock, very helpful and so pleasant. Good range of furniture to choose from. A very good experience.

Andrew was very helpful in guiding us through our purchase

Gary the sales man was very helpful, didn't pressure us, went out of way to help. Great experience.

It was straight forward from the beginning Roger was good

Roger, the sales consultant he was excellent. He was very kind, helpful and felt so comfortable discussing suites with him. He knew his job, advised us with options with no pressure to buy, which helped us in our decision. He offered us coffee, as well as other sales people too. Would highly recommend this company and their staff, excellent products and a wide variety.

friendly customer service, and a good cup of coffee whilst having time to choose. Will return to Gary when we purchase other items.

I was welcomed into the shop by Roger and when I told him I was just browsing he said just to ask if I needed any help. I found a couple of suites I was interested in and he answered all of my questions without being pushy which I really appreciated.
I went back next day when I'd decided which suite I was having and again spoke to Roger who was very professional and processed the order for me.
This is the second time I've purchased from this shop and I would recommend it to anyone looking to purchase furniture.

We had a problem with a small scratch on the G-Plan Oak Sideboard we ordered from Furniture Village but Kush from the Product Aftercare Team sorted it out quickly and professionally. Everyone is happy as a result.

Hayleigh is excellent. Not too pushy, but attentive and very helpful once we had narrowed what we were looking for. She had good knowledge of the sofas we were looking at, and anything we asked she either knew the answer, or was able to find out.

We were instantly impressed not only by the range on offer but the low pressure from the staff on the floor. Tom, who introduced himself and gave us the time and space needed to browse was a delight. Helpful, personable and knowledgeable. We ended up purchasing and the process was painless.