The hamper was honestly so beautiful and made the best gift. I inquired about a little mixing and matching of certain items which was not possible and I received a response in a good turn around ti... Se mer
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Det här tycker kunderna
I needed a retro gift for a 70th birthday and Funky hampers had an extensive choice of sweets. I enjoyed choosing the products for the hamper . It brought back memories. The parcel arrived quickly and... Se mer
Love the selection on the site, very easy to work through. Well packaged and delivered quickly. Only a small issue that when ordering a make your own hamper the receipt received doesn’t detail what... Se mer
I cannot thank the team at Funky Hampers enough not only for the fabulous hamper which looked great but their customer service is second to none. After mistakingly putting the wrong postcode on my del... Se mer
Företaget har svarat
Företagsinformation
Om Funky Hampers UK
Skrivet av företaget
Funky Hampers is a British, family run business which has been successfully trading online since 2000. They have one of the highest ratings for a UK Gift company as well as one of the largest ranges of unique gifts for all occasions.
They specialise in all types of gifting. Gifts for all occasions such as birthdays and Christmas as well as a dedicated corporate department which works with some of the UK's largest businesses to help them reward staff and say thanks to customers.
Kontaktuppgifter
Storbritannien
- www.funkyhampers.com
4,8
Utmärkt
6 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great easy to use service
I have used their services multiple times.
Easy to use website and very good choice of delivery options, especially if you are like me and order a special occasion gift at the last minute.
24 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your fantastic review! 😊 We’re delighted to hear you’ve used Funky Hampers multiple times and have found our website easy to use and our delivery options helpful.
We know how easy it is to leave those special occasion gifts until the last minute! 🎁 So we’re really pleased that our range of delivery options has helped you out when you’ve needed a gift in a hurry.
Thank you for your continued support — we really appreciate you choosing Funky Hampers! 💝
Zero customer service help.
I have waited 4 weeks now for a response on my damaged hamper. I emailed and attempted to call as a jar had cracked in one of the two boxes and leaked everywhere. It was gifts for two teachers and I had to do my best to empty clean and dry out the box and then replacing the jar with something else. When I called I was told they are a call centre and don't deal with returns and just to email in. Sounded very quiet in the background and not such a "call centre" but I believe it was at their office, but they just prefer to avoid any customer concerns. No reply by email after 4 weeks, so I am very disappointed. Running two companies myself, customer service is the upmost priority and even if we can't help, we give advice and our sincere apologies for any upset from the customer. Won't be using Funky Hampers again if there is no backbone support towards their customers.
6 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you for taking the time to leave your feedback. I’m genuinely sorry to hear about the damage to your hamper and. I completely understand your frustration, especially as these were intended as gifts for two teachers.
I would like to clarify the information regarding our telephone service. Our call centre is an external service that takes messages and passes them on to Funky Hampers. They are not employed by us and do not have access to our systems or customer orders, so they are unable to deal with returns or investigate individual orders directly.
All customer service enquiries are handled by the Funky Hampers team via the contact form on our website, and we aim to respond within 24 hours, Monday to Friday, excluding weekends and bank holidays.
I have checked our records and, unfortunately, I cannot locate any correspondence regarding this issue.
Please contact me via the contact form on our website, quoting your order number, so that I can personally look into this for you and work to resolve the matter as quickly as possible.
I’m very sorry again for the inconvenience and disappointment caused, and I hope we can have the opportunity to put this right.
They have a wide range of gift choicesMy cousins birthday
They have a wide range of gift choices, deliveries have always been on time
13 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your lovely review! 😊 We’re delighted to hear you’ve enjoyed our wide range of gift choices and that your deliveries have always arrived on time.
We really appreciate you choosing Funky Hampers for your special occasions and hope to help with many more gifts in the future! 🎁💝
I found Funky Hampers on an internet…
I found Funky Hampers on an internet search. I was looking for a new baby gift with a theme and I found the perfect match in Funky Hampers - it comes well packaged to protect the gift box which is beautifully packed and tied with a bow , it’s so cute. Highly recommended
24 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your wonderful review! 😊 We’re delighted to hear you found us while searching for the perfect new baby gift and that our hamper was just what you were looking for. 🍼🎁
We’re so pleased you loved the presentation, packaging and little finishing touches. We put lots of care into making our hampers feel extra special when they arrive, so it’s lovely to hear this came across.
Thank you for your recommendation and for choosing Funky Hampers! 💕
My two 12 year old sons absolutely loved…
My two 12 year old sons absolutely loved their hampers! Their eyes lit up when they saw all the goodies inside. Very good value for money and excellently presented.
29 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your lovely review! We're absolutely delighted to hear that your sons loved their hampers and that their eyes lit up when they opened them – that's exactly the reaction we hope for! 😊
It's wonderful to know you were pleased with the presentation and felt they offered great value for money. Thank you for choosing Funky Hampers, and we hope to help make more special occasions memorable in the future! 🎁
Lovely drinks hamper
Lovely drinks hamper. Well packaged, lovely ribbon. Gift card could of been better made,and chocolates didn't really have a long date on them.
28 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you for taking the time to leave your feedback.
We're so pleased to hear that you liked the drinks hamper, the packaging, and the presentation with the ribbon.
We're sorry to hear that the gift card and the best-before date on the chocolates didn't quite meet your expectations. We really appreciate your comments, as they help us identify areas where we can improve our products and service.
Thank you again for your feedback, and we hope to have the opportunity to provide you with an even better experience in the future.
They are Great
10 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you for your review! We're so pleased to hear that you thought the hamper was great. 😊
We really appreciate your support and hope to welcome you back again soon! 🎁
Excellent service that has remained…
Excellent service that has remained since the company started
9 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your wonderful review!
We're delighted to hear that you've experienced excellent service from us since we first started. Your continued support and loyalty mean the world to our team.
Thank you for choosing Funky Hampers – we look forward to serving you for many more years to come! 😊🎁
Amazing!!
Amazing!!! Great communication, fantastic care in the quality of goods sent, ensuring the items were sent when the heatwave had settled to ensure goods were not spoilt. Communication on point!!! Great service all round. Highly recommend.
10 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your amazing review! 😊
We're thrilled to hear that you were happy with both our communication and the quality of your hamper. During the heatwave, we made the decision to delay some orders to ensure they arrived in perfect condition, so it's wonderful to know you appreciated this.
Your recommendation means a great deal to us. Thank you for your support, and we hope to help you again soon! 🎁
Very unhelpful and unbothered experinece…
Very unhelpful and unbothered experience from staff when a gift for my daughter’s birthday didn’t arrive. It seems half of my order got “lost” - I did try to call a couple of days prior to it being required and another unhelpful lady who took the call said she couldn’t help and I’d have to do everything by email. As it had surpassed the day I needed it for (following an email saying a replacement had been sent on “express delivery” which also didn’t arrive) I requested a refund. Poor service, poor experience - will not use again.
16 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet your expectations, especially as the hamper was intended for your daughter's birthday. We understand how disappointing this must have been.
We appreciate your comments regarding both the delivery and the customer service you received, and we're sorry that you felt unsupported throughout the process. This is certainly not the level of service we aim to provide.
We would welcome the opportunity to investigate this further. Please contact us directly with your order number so we can look into what happened and discuss this with you.
Thank you again for your feedback. We sincerely apologise for the inconvenience and disappointment caused, and we hope to have the opportunity to put things right.
Great hamper
Great hamper! The fact you can add what you want is great, and there is a big selection to choose from. I will definitely be ordering again in the future.
5 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your lovely review! 😊
We're delighted to hear that you loved your hamper and enjoyed creating your own. We offer a wide selection so everyone can put together the perfect gift, so it's wonderful to know you appreciated the choice.
Thank you for your support, and we look forward to creating another hamper for you in the future! 🎁
Was very happy with the product and…
Was very happy with the product and service.
Recommended
6 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your kind review!
We're delighted to hear that you were happy with both our products and our service. Your recommendation really means a lot to us.
Thank you for choosing Funky Hampers, and we look forward to helping you again in the future! 🎁😊
Great service delivery was amazing
Great service delivery was amazing. Great selection of sweets my son loved it
10 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your lovely review!
We're delighted to hear that you were pleased with our service and delivery, and even happier to know your son loved his sweet hamper! 😊
Thank you for choosing Funky Hampers. We really appreciate your support and look forward to creating another special gift for you in the future! 🎁
Birthday hamper
I ordered a sweet hamper for my sons birthday. Ordering was really easy and it came in good time well packaged. My son absolutely loved it. It looked amazing and was well priced. Will definitely use again.
3 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your wonderful review!
We're delighted to hear that ordering was easy, your hamper arrived quickly and well packaged, and, most importantly, that your son absolutely loved his birthday hamper! 🎉
It's great to know you were pleased with the presentation and felt it was well priced. Thank you for choosing Funky Hampers, and we look forward to creating another special hamper for you in the future! 🎁😊
It was good service.
4 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you for taking the time to leave us a review!
We're so pleased to hear that you were happy with the service you received. We really appreciate your support and hope to welcome you back to Funky Hampers again soon! 🎁😊
Anniversary chocolate bouquet
My first time using this lovely company, such a great choice of gifts and a very quick service too.
My husband absolutely loved his chocolate bouquet and will take a while getting through all the great choices of chocolate, thank you😊
I’ll definitely be back to order again and would certainly recommend you, the prices are very reasonable👏🏻
4 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your wonderful review! 😊
We're delighted to hear that your husband loved his chocolate bouquet and that you were pleased with both the selection and our service. It's fantastic to know you found the ordering process quick and our prices reasonable.
Thank you for taking the time to recommend us—it really does mean a lot to our small team. We look forward to welcoming you back again soon!
Funkin strawberry purées
Purchased Funkin strawberry purées for cocktails much cheaper than Amazon.
They’re the best for strawberry daiquiri’s
Great price & delivery.
4 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your lovely review!
We're so pleased to hear you're enjoying the Funkin Strawberry Purée and that it made the perfect strawberry daiquiris! It's great to know you found us competitively priced and were happy with the delivery too.
We really appreciate your feedback and hope to see you again soon. Cheers! 🍓🍹
Great little hamper of all our…
Great little hamper of all our favourites and a really speedy delivery. Loads of communication around when it would be delivered and arrived just when I wanted it
2 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your lovely review!
We're delighted to hear you enjoyed your hamper and that it included all of your favourites. It's also great to know you were pleased with the speedy delivery and the updates throughout the process.
We really appreciate your kind words and hope to welcome you back again soon!
Best wishes,
The Funky Hampers Team 🎁😊
Do Not Order Chocolate in Heat!!!
The 1st time I purchased a chocolate hamper it was perfect, but the most recent one was hugely disappointing.
DO NOT ORDER IN THE HEAT
I understand that products can be affected by the heat, but didn't realise that the chocolate bars in the hampers would be so badly damaged.
I ordered a £50 hamper as a hospital gift. It arrived perfectly packaged and put straight inside, but on opening the bars they were all discoloured and tasted awful. All the bars were damaged which I didn't realise until the staff started opening them.
So I emailed the contact on the email order. No reply. Sent a further email, still no reply. Then 3 days later I tried the chat and managed to talk to the "Manager". My options were a 25% refund or send it back and the email address on the confirmation didn't exist. So not only were the damaged products not my fault, but the email address I contacted was also not my fault for being incorrect. Well I could only send back the 10 bars which wasn't acceptable to the manager, it was a gift so wasn't expecting to even have it to send back. What really got to me is the lack of rectifying the issue. They were happy to take £50 of my money and just refund 25% and then send 3 bars for free as an apology.
28 juni 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that your recent experience did not meet your expectations, particularly as you had previously been happy with your first order.
We appreciate how disappointing it must have been for the hamper to arrive in this condition, especially as it was intended as a hospital gift.
When you contacted us, we asked for photographs of the damaged items so that we could assess the issue. The images provided showed two damaged chocolate bars, and while they had been affected by the heat, they still appeared to be safe for consumption. As we were only able to verify the damage to those two bars, we arranged replacements for them as a gesture of goodwill. We did also apply a discount of 25%.
Unfortunately, as the hamper had already been gifted and the remaining items were no longer available for inspection, we were unable to assess or replace products that we had not seen. We appreciate that this was frustrating, but we do have to base our resolution on the evidence available.
During periods of exceptionally hot weather, we also advise customers of the increased risk of heat-related damage and temporarily pause dispatches where possible to help prevent this situation from occurring.
We value all customer feedback and are sorry that you were left feeling disappointed. Your comments will be shared with our team as we continue to review how we handle these situations and communicate with customers.
Great 1960's Hamper
Ordered the 1960's nostalgic sweet hamper as part of a friend's birthday.
Packaged well,delivery was 2 to 3 days but delivered on the 4th day which was fine.
Hamper looks great and so pleased I have now ordered another gift for my dad.
Company email you right away as soon as you order.
They also give you a wee card for a discount, which is a lovely touch.
Would recommend if you are looking for something a little special.
2 juli 2026
Omdöme utan inbjudan
Svar från Funky Hampers UK
Thank you so much for your wonderful review!
We're delighted to hear that you enjoyed the 1960s Nostalgic Sweet Hamper and that it made a lovely birthday gift for your friend. It's fantastic to know you were pleased with the presentation, communication, and the overall experience.
We're especially grateful that you've chosen to order another gift for your dad — thank you for your continued support!
We really appreciate your recommendation and hope your dad enjoys his gift just as much. 😊
Best wishes,
The Funky Hampers Team 🎁
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