I really recommend this private health insurance company. Freedom Health insurance is a family run business that really cares about the individual and makes things very user-friendly. When you’re no... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Honestly the worst health insurers I have ever come across. Utterly awful customer service - even the senior team read off a script whatever your question is. Then they did everything possible to not... Se mer
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Do not use this company. I’ve had two doctors and an ent specialist put in writing to that I require surgery to improve my breathing through my nose AND confirm it is not a pre existing conditions. Fr... Se mer
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I am pleased to recommend Freedom of Health whom I’m insured with. Quite reasonable and very helpful during 2 double spine operations over the last five months. I have dealt with Stephen Vargas as I... Se mer
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Företagsinformation
Skrivet av företaget
Freedom Health Insurance is an award-winning family owned business providing private medical insurance to individuals, families and businesses across the UK and internationally. Our health insurance plans are personalised to work around you healthcare needs and budget.
Kontaktuppgifter
County Gates House, 300 Poole Road, BH12 1AZ, Poole, Storbritannien
- 01202756350
- info@freedomhealthinsurance.co.uk
- www.freedomhealthinsurance.co.uk
3,6
Medel
127 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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I very rarely speak to someone in…
I very rarely speak to someone in customer service who is really calm and doesn´t seem phased about a situation. I have to say Lynne Heath is exceptional at her job and genuinely seems to care about who she speaks with. She told me she has been with the company for a while so I´d urge you to do anything you can to keep her :)
22 februari 2024
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Charlotta,
Thank you so much for your kind words! We're thrilled to hear that Lynne provided you with exceptional customer service. Lynne is an invaluable member of the team and is well-known for her excellent customer care.
Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
Sehr gute und günstige…
Sehr gute und günstige Krankenversicherung,kann ich mit guten Gewissen weiterempfehlen.
20 februari 2024
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hallo Robert,
Vielen Dank für Ihr Feedback. Wir freuen uns sehr, dass Sie uns aufgrund Ihrer Erfahrung weiterempfehlen würden. Wenn Sie Fragen haben, zögern Sie nicht, Kontakt aufzunehmen!
The worse health insurance company
The worse health insurance company. Shame on You! Do not use them as I am cancelling mine.
My Gp refer my son who is a teenager to a dermatologist or plastic surgeon. The dermatologist recommended us to see a plastic surgeon. The plastic surgeon wrote a letter recommending immediately removing the moles as it seems dangerous. The insurance refuses to pay saying they only read the GP referral letter however, the Gp letter only refers us to a specialist as the Gp has no idea what to do. How ridiculous this company. They do not care about their clients. Shame on You! Not to mention it took them one week to reply.
9 februari 2024
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Michal,
Upon thorough investigation of the clinic letters from both the dermatologist and plastic surgeon, we found that the information provided did not raise any concerns regarding the moles. Despite offering to assess follow-up information on the biopsy results for coverage eligibility, we have not received a response. Therefore, we cannot consider this referral eligible under the policy.
We understand this may not be the desired outcome. However, it’s important to note that we did not solely rely on the GP letter but carefully evaluated all available information provided by specialists.
If you have any further questions, please don't hesitate to contact us.
Caring and helpful Claims team
I was recently diagnosed with cancer and I spoke to freedoms cancer team. In this difficult times, the claims teams made it an easy process. Javed was very helpful explaining my options. I have always had fantastic interaction with everyone at Freedom.
29 januari 2024
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
I'm deeply sorry to hear about your recent diagnosis, but I'm glad to hear that Freedom's Cancer Care Team has been a source of support for you during this challenging time. It's incredibly important to us that you feel supported and understood.
Please know if there's anything we can do to support you further, please don't hesitate to reach out.
Do not use this company
Do not use this company. I’ve had two doctors and an ent specialist put in writing to that I require surgery to improve my breathing through my nose AND confirm it is not a pre existing conditions. Freedom have however decided it is and refused to pay. Apparently their manager (whose name I can’t use) knows more than an ENT specialist and gp’s. Cliche insurance business trying to wriggle out of paying. Go to bupa or one of the big ones, shocking practices.
7 februari 2024
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Conor,
Thank you for your feedback.
All claims are assessed carefully using the available information and the applicable policy terms and conditions. We are satisfied that the appropriate process was followed in reaching the decision.
If you would like to discuss the matter further, please contact us directly on 01202 756 350 or at info@fhi.co.uk.
Kind regards,
Freedom Health Insurance
Excellent customer service
Excellent customer service. Everyone is always so very nice to deal with and so helpful. What a change for a human being to answer the phone within a couple of minutes! I have been with Freedom for many years and in my experience are the best health insurance I have dealt with. Thoroughly recommend.
25 januari 2024
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Thank you so much for your kind words! We're thrilled to hear about your positive experience.
Providing excellent service and timely assistance is a top priority for us, and we truly appreciate your loyalty over the years. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Super friendly, super quick
Miss Ruddick is always friendly and super-quick, it takes less than 24 hours to get a reply.
12 december 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Sascha,
We appreciate your feedback and look forward to serving you with the same level of service in the future. If you ever have any questions or need assistance, please feel free to reach out.
Poor Customer Service / Poor Coverage
I've been quite disappointed with the customer journey from getting initial treatment approved and ongoing rehab post surgery. I was recommended Freedom Health 5 years ago as excellent on cover and customer service and changed from using Bupa in the past. This year is the first time I've needed to use my cover and the experience has been really poor, from getting approval for treatment / surgery, providers complaining that they havent been paid for services provided / approved and having cover for my post-surgery rehab with the physio removed, even though I'm a few months away from being fully recovered (I'm 4 months through a 9-12 month rehab following ACL reconstruction).
8 december 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Dear Customer,
I'm sorry to hear about the challenges you've faced, and I want to assure you that we take your experience seriously.
After reviewing the details of this claim, it seems there might be a misunderstanding regarding the coverage for returning to sport. The policy focuses on providing essential healthcare support, and while we cannot fully cover sports-related rehab, we are willing to offer two additional sessions to assist in your recovery process.
I understand this may not be the ideal resolution you were hoping for, but we are committed to working with you to gather information and reassess your claim. Your well-being is our priority, and we appreciate your patience and cooperation in this matter.
If you have any further questions or concerns, please feel free to reach out.
Freedom - my experience.
Freedom is flexible, friendly , helpful.
The procedures of claiming is not too much bureaucratic like it is in other insurance companies.
My documents were processed within 2 weeks and then i have got money on my account.
The staff is open , friendly, English - speaking.
15 november 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi, Olga!
Thank you for taking time out of your day to leave us a review. We appreciate your kind words and please don't hesitate to get in touch if you need any help with your policy.
All the best,
The Freedom Health Insurance team
Excellent service and support
Javed Saumtally was extraordinary in his support and he went out of his way to authorise my cancer treatment and other treatments I needed. I'm actually amazed by the personal service and empathy I received from all the people involved in claims at Freedom Health.
28 september 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Ms Sommer,
Thank you so much for taking the time to share your experience with us. We are delighted to hear that Javed and the Freedom team could provide you with the support you needed during such a challenging time.
We understand that navigating healthcare can be a challenging and an emotional journey, and we are committed to providing personalised service and empathy to our valued clients.
If there is anything more we can do for you, please feel free to reach out. Wishing you the very best on your health journey.
Javed has literally saved our life…
Javed has literally saved our life dealing with a difficult situation super efficiently.
Bravo
28 september 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Jane,
We are incredibly grateful for your kind words! We're delighted that Javed could assist you efficiently during a challenging time.
We will be sure to pass on your positive feedback to Javed. Your satisfaction is our top priority, and we're here whenever you need us. Please don't hesitate to reach out if you need anything!
If I could have given 10 stars it would…
If I could have given 10 stars it would not have been enough. The staff have been fantastic, very courteous and extremely efficient in helping me through my claim and for the level of care that they have provided. Not every private hospital has heard of Freedom Health but they all must be extremely please how efficiently they deal with your claim. I cannot recommend Freedom Health Insurance highly enough. They have supported me through a very stressful time. A huge thank you to all the staff at Freedom Health Insurance.
15 augusti 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Thank you so much for taking the time to leave such a lovely review! We are extremely grateful for your kind words and thrilled to hear about your positive experience with us.
Our team is dedicated to providing the highest level of service, and it's heart warming to know that our staff have made a positive impact on your journey.
Your recommendation means the world to us, and we are committed to maintaining the same standard that you have experienced.
Should you ever need assistance in the future or have any questions, please do not hesitate to reach out. We wish you the very best in your health and well-being.
Freedom Health are the very best…
From the moment that we needed to claim for my wife’s cancer and until now, we are indebted to Freedom Health. Firstly the claims Line is answered immediately. The claims staff are friendly, polite and incredibly helpful. Simply, the best medical health company around. Thank you Freedom. We will continue to recommend Freedom to our family and friends. Please Freedom, continue to offer such a superb service. With grateful thanks to you all.
1 september 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Mark,
Thank you so much for taking the time to share your review. We are touched by your kind words and are truly grateful for the trust you've placed in Freedom Health during such a challenging time.
We are delighted that our claims team was able to provide you with immediate assistance and support. We take great pride in delivering the best possible service to our valued members, and your feedback reaffirms that we're on the right track!
Once again, thank you for choosing Freedom Health. Wishing your wife the very best in her journey to recovery and good health.
Exceptional customer service
Stephen varga provided exceptional customer service and resolved my problem over the call when this has been going on for months. He is an asset to your company. Very patient and attentive, and extremely compassionate!
18 augusti 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Ree,
We are pleased to hear about your positive experience with our customer service team, especially with Stephen. Thank you for taking the time to share your positive feedback. We take great pride in our commitment to providing outstanding customer service and it's heartening to know that Stephen made a significant difference in resolving your query. Stephen is indeed a valuable asset to our company and we will be sure to recognise his effort.
If you ever have any more questions or require further assistance, please don't hesitate to reach out.
I needed to see a doctor quickly and Freedom Health were excellent
I needed to see a doctor quickly as he was going away on holiday, i called Freedom Health and Shannon was extremely helpful and understanding. The consultation was approved quickly and had the appointment.
I was grateful they could help me under the circumstances.
15 augusti 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Harry,
Thank you so much for taking the time to share your experience with Freedom Health!
We truly appreciate your kind words and are delighted to hear that Shannon was able to assist you promptly and effectively.
It's fantastic to know that our team was able to understand your urgent situation and facilitate a swift approval for your consultation. We understand how important it is to receive medical attention, and we're glad we could provide the support you needed.
If you have any further questions or require assistance in the future, please don't hesitate to reach out to us.
Amazingly fast approval of my claim !!!!!!!
Freedom approved an urgent claim for me in under 20 minutes today! For various boring reasons a consultant had missed something vital off a referral letter and I was in danger of losing an appointment for scans. The letter was rewritten and supplied to Freedom with a plea for urgent attention. I'd say 20 minutes is pretty urgent, and very impressive! Thank you Shannon :-)
18 augusti 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Thank you so much for your review! We're absolutely thrilled to hear about your positive experience with Freedom. It's fantastic to know that we were able to step in swiftly and assist with your urgent claim.
Should you have any more needs or inquiries in the future, please don't hesitate to reach out.
Thank you once again for choosing Freedom, and we're here for you whenever you need us.
The kindest customer service
I´ve been with Freedom for 3 years now and genuinely have to say I can't fault them. I see with my own patients how they often don't want to use their insurance due to it always being a hassle whereas I tend to get an phone GP appointment with on the day I call and have the referral letter on the same/following day. The Freedom claims team are helpful, quick and in a good mood when picking up the phone, unlike most customer service. Special thanks to Shannon, Richard, Holly and others whose names I cannot remember!!
15 augusti 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hello!
Thank you so much for your 5-star review of Freedom! We truly appreciate your loyalty over the past three years and are thrilled to hear about your positive experiences with us.
We're delighted that our on-demand GP appointments and swift referral processes have met your expectations.
We'll make sure to pass on your compliments to Shannon, Richard, Holly, and the rest of our team members who have made a positive impact on your experience.
Thank you again for sharing your feedback with us!
Great Tea - Stephen, Richard and Shannon
My wife and I are impressed by the care and compassion from Freedom Health. Shannon. Stephen and Richard are amazing and very helpful. They go that extra mile in understanding, supporting and helping us overcome so many challenges, in times of our need. Thank you for being their for us.
17 juli 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Thank you so much for your five-star review! We truly appreciate you taking the time to share your experience with us.
We are delighted to hear that you had such a positive experience with our team members, Shannon, Stephen, and Richard. We'll make sure to pass on your praises to them – they'll be delighted to know their efforts made your experience memorable.
Should you need anything else in the future, please don't hesitate to reach out.
All claims refused
As simple as that: they refuse all claim, here to take the money, never to give a bit back to cover your health
Always using hardest words and definition to justify their ways
UPDATE FOLLOWING THEIR ANSWER : they re talking about a single claim but a reaffirm that i got refusal on MANY claims not just one
3 juli 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Hi Annaelle,
Thank you for your feedback.
All claims are assessed individually using the available information and the applicable policy terms and conditions. Where cover is not available, we explain the reasons for the decision and provide information about the available next steps.
We remain committed to providing clear and straightforward information throughout the claims process.
Kind regards,
Freedom Health Insurance
Extremely slow and overly complicated claims process
They take weeks or months to process claims requests and the policy includes multiple terms and conditions that prevent you from being able to make a claim against a treatment. For example, alternative therapies such as chiropractic treatments will only be approved if you were referred by a GP, which no one ever really does before visiting a Chiropractor.
They know this and so that's why they make it a requirement because they know most people will forget to do this. They also know people might skip visiting their GP if their pain is severe and an urgent visit with a therapist is needed.
So, they've carefully crafted their policy so that it's complicated to understand with multiple clauses they can refer to to justify not paying you out for claims.
When you manage to somehow meet all their requirements for a successful claim, you can expect to wait a minimum of 1 to 2 months just to get your money back.
Edit: Your response that your intention is to ensure I receive the most appropriate treatment is not believable. In reality, you're doing this to make the process more complicated and increase your chances of being able to reject the claim because you know the likelihood of clients getting a referral first before undergoing treatment is lower. So, please, don't waste my time with this feedback to my review.
15 maj 2023
Omdöme utan inbjudan
Svar från Freedom Health Insurance UK
Dear customer,
Thank you for taking the time to share your thoughts and the opportunity to address your concerns.
Obtaining referral from the GP before undergoing treatment is common practice in health insurance. We understand that you might feel this can delay your treatment, however, the triage process with your GP ensures that you receive medical guidance on the most appropriate course of treatment for you. We can then assess your claim based on the clinical advice received from your GP.
To streamline the process, our Virtual GP service is available as part of your policy for more convenient and timely access to medical advice and referrals.
We also recommend that members should contact us prior to undergoing medical treatment so we can advise on the coverage available to them.
Please don’t hesitate to contact us if you have further questions and concerns. We are always happy to assist you.
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