Frasers Plus Omdömen 

I think the Fraser’s plus programme is great as it allows me to spread my costs over a few month and the app is very easy to use

Excellent service all round and the app is brilliant at keeping everything up to date. Seriously could not be happier

Overall, I’m quite pleased and satisfied with Frasers Plus; the flexibility of its payment options is truly impressive.

Good experience, good financing.

The experience has been Excellent so far

Excellent service and very efficient service

Quick, safe and amazing discounts

monthly plans are too long for cheaper purchases, in some instances 48 MONTHS!

Quick and easy to use. Statements clear and informative. Regular updates of purchases , payments due and payments made .
All good , very happy

Have had an account with studio for a long time
It changed to frazer plus
Ordered quite a few times using my account then you closed my account down
Opened another account ordered once and you have closed my account down again

Found this company by accident whilst placing order from sports direct, I'm kept informed when payment is due, can pay early also, I like the fact I can pay over 3 months interest free 😀 making payments is easy enough direct from bank, have been very pleased with using this company 😀

Interest rate diabolical

I’ve given Fraser Group 3 stars for a few reasons.

On the positive side, the offers can be great, and being able to purchase in-store through the app is a useful perk. However, the customer service and the payment system have been incredibly frustrating.

We recently went into Flannels and were planning to pay as normal, but a member of staff suggested using the Frasers app because there was an additional 10% off. As we were spending a significant amount, we decided this would be worthwhile.

We made two separate transactions — one for ladieswear and one for menswear.

When we got home, we paid the ladieswear balance in full and paid 50% of the menswear balance. We assumed there would be no issue paying the remaining amount on a one-month plan, particularly as there was no interest to pay.

Unfortunately, neither payment was reflected correctly on the app. As I couldn’t find a telephone number, I emailed customer service and waited several days for a response.

I was eventually told that the ladieswear purchase had been set up on a three-month plan and that I needed to change it to one month. I did this, and the balance was eventually cleared, although the whole process was far from straightforward.

I then changed the menswear purchase to a one-month plan, expecting the £150 I had already paid to be reflected against the balance. Instead, only £26 was deducted.

I contacted live chat, where the experience was equally disappointing. The adviser initially didn’t acknowledge my message and then told me to wait while he carried out some calculations. I waited around 10 minutes and still had no resolution. I eventually had to leave and was told he would email me with the details.

No email arrived.

I chased again and was then told that only £26 had been deducted and that the remaining £124 would appear on my August statement.

This made absolutely no sense to me. I had already paid the money, so I simply wanted the full amount to be reflected against the outstanding balance.

I emailed again and received no response, so I requested the details of the complaints procedure. Again, I received nothing.

Overall, this has been an incredibly frustrating experience. The offers and app have some real benefits, but when something goes wrong, getting help feels unnecessarily difficult and the payment system is far from clear.

I genuinely wish we had just paid for the purchases in the normal way. What should have been a straightforward transaction has turned into weeks of chasing emails and live chat with very little resolution.

I’m also concerned about whether the way this has been handled complies with the relevant FCA requirements, particularly around how payments and balances are communicated. I would expect a financial service to make this much clearer.

Three stars only because the offers themselves are good — the customer service and payment experience have been extremely disappointing.

Find the app quite confusing, it's certainly not straightforward.

Fraser Plus is great for online shopping, but not so great for shopping in store. Some stores request photo ID in order to use Fraser Plus in store, which is a bit of an inconvenience.

Flexibility, pay in three options, discounts available, i would really recommend to everyone. Thanks.

Today I received a pair of personalised, initialed, Salomon trainers that I purchased in their sale and boy they have knocked the ball out of the park with these. I'm usually a Nike person, last pair Vomeros, but these Salomon, definitely recommend them while Frasers sales are on. Nice one

Great place to shop love the deal's and so easy to shop the website is very clear and easy to use

I was very satisfied with my purchase. It arrived very quickly and was well-packaged. The app is simple to use.I recommend 👍🏻

I like the fact that I have the option of how to pay for my goods also the advance reminder.