I can highly recommend this company. I have placed over 30 orders with them across their range of brands. Goods are always of very high quality and delivered promptly and as ordered. You also get the... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased an item using Frasers Plus at Sports Direct, and it automatically enrolled me into a 36‑month finance contract without my clear consent. When I tried to change it to a 1‑month full paym... Se mer
Företaget har svarat
I've been enjoying Frazers Plus from day one, and I've been experiencing smooth transactions, and moreover my recent refund claim how it went on smooth for me. And lastly lifting me from 800 to 1800 G... Se mer
Credit interest rates are not bad and provided great access to expensive goods normally out of budget range Frasersplus allows me to splash out without upfront cost which is fun
Företagsinformation
Skrivet av företaget
Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb
Kontaktuppgifter
Storbritannien
- www.frasersplus.com
3,7
Medel
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 69 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This app is the most confusing thing…
This app is the most confusing thing ever! Trying to figure out what's what and how much you're going to end up paying is a nightmare. I pity anyone who's older trying to figure out how not to pay the extortionate amount of interest charged. I shall be deleting my account and never ordering from Studio again when I've paid my bill off. It's the worst thing Studio did letting Fraser group take on their payments.
3 augusti 2026
Omdöme utan inbjudan
Svar från Frasers Plus
Hi Susan, we're sorry to hear that you've found the app confusing and that your experience since the move from Studio has left you feeling disappointed.
We understand that being able to clearly view your balance, payment options, and any interest that may apply is important, and we're sorry if this hasn't been as straightforward as expected. We appreciate that changes to how an account is managed can take some getting used to, and we're sorry to hear that this has caused frustration.
If there's anything you're unsure about regarding your balance, payment plan, or how interest is calculated, please send us a message through the Frasers Plus app and we'll be happy to explain this and answer any questions you may have.
Thank you for taking the time to share your feedback. We're disappointed to hear you're considering closing your account and will ensure your comments are passed on to the relevant teams for review.
Great way to spread the cost of buying…
Great way to spread the cost of buying clothes etc. I just use the 3 months no interest and find it brilliant.
16 juli 2026
Omdöme utan inbjudan
Frasers Plus No1
If anyone wanted reliable, fair and easy to use credit, I would definitely recommend Frasers Plus as the No1 choice. Better than any other credit company by far. Thank you Frasers
22 juni 2026
Omdöme utan inbjudan
My credit limit was slashed for no…
My credit limit was slashed for no reason at all? Even worse, I have a really good credit score. #confused
1 september 2025
Omdöme utan inbjudan
excellent choices of clothing
excellent choices of clothing, good delivery and quality
21 augusti 2026
Omdöme utan inbjudan
am finding it very confusing like when…
am finding it very confusing like when to pay where topay and if it 3-6-9 or 36 mths and which catalogue is with whom i am 71 and had catalogue for many years
24 augusti 2025
Omdöme utan inbjudan
Great
Great . Easy to use the website . Lots of variety for shopping. So far have purchased a lovely rug and 3 pairs of sandals . Great choice of payment plans to . Highly recommend .
24 augusti 2026
Omdöme utan inbjudan
Easy to deal with
Easy to deal with. No Mess or Fuss and quality products too. Can't get better than that hu? Thank you Fraser Plus
16 juli 2026
Omdöme utan inbjudan
Reduce credit limit for no reason
They just reduce your credit limit eve though u have been paying your bills on time and had no miss payment. And no explanation was given as to why it was reduced. so I think being cautious no to miss any payment reduces your credit amount u can use to shop.
23 augusti 2026
Omdöme utan inbjudan
Svar från Frasers Plus
Hi Nelson, we're sorry to hear you're unhappy with the reduction to your credit limit and understand why this would be frustrating, especially when you've maintained your payments and haven't missed any.
Credit limits are reviewed regularly and can increase, decrease, or remain the same based on a range of factors. These reviews take into account more than just payment history, so a reduction doesn't necessarily mean you've done anything wrong.
If you'd like us to take a closer look at your account and discuss your credit limit in more detail, please send us a message through the Frasers Plus app and our team will be happy to review this with you.
We appreciate your feedback and are sorry for any disappointment caused.
Great and I am very happy
23 augusti 2026
Omdöme utan inbjudan
So easy to use and quick delivery or so…
So easy to use and quick delivery or so easy to use in store , one of the best to be fare .
17 augusti 2026
Omdöme utan inbjudan
Love that I can use in store also
Love that I can use in store also
When do we get credit limit offers
14 augusti 2026
Omdöme utan inbjudan
Refund issues
I returned a laptop purchased through Frasers Plus and the return itself was processed, with the money credited back to my Frasers Plus account.
The problem is that this has left my account in credit and I simply want that money refunded back to my bank account.
I have now contacted Frasers Plus through live chat on multiple occasions. Despite this, more than two weeks later I have received no refund, no meaningful update and seemingly no response to my request at all.
I shouldn't have to repeatedly chase a company to have my own money returned to me following a completed return. The fact the money is showing as a credit on my Frasers Plus account makes it even more frustrating. The refund is clearly there, it just hasn't been returned to me.
Very disappointing customer service and an unnecessarily difficult process for what should be a straightforward refund.
23 augusti 2026
Omdöme utan inbjudan
Svar från Frasers Plus
Hi Kerry, we're sorry to hear about your experience and understand how frustrating it must be to see a credit on your account while waiting for those funds to be returned to your bank account.
Once a refund from a retailer is received, it is first applied to the Frasers Plus account balance. Where this results in a credit balance, a refund can be requested; however, we're sorry to hear that you've had to contact us multiple times and have been waiting more than two weeks for an update. We appreciate that this is not the level of service you expected and that you shouldn't have to repeatedly chase for a resolution.
Please send us a message through the Frasers Plus app so we can review the status of your refund request and ensure it has been progressed appropriately. We'll be happy to investigate this further and provide an update.
We apologise for the delay and the frustration this has caused, and thank you for taking the time to share your feedback.
Consistently excellent customer service…
Consistently excellent customer service and great seasonal promotions!
23 augusti 2026
Omdöme utan inbjudan
A great company overall
A great company overall, good products, prices etc but sometimes I do find the order boxes can be overfilled it would be better if multiple items ordered to spread them into more boxes as the big ones can and have split on delivery a few times, luckily nothing missing but something to be mindful of I guess. Other than that I can't fault them :)
22 augusti 2026
Omdöme utan inbjudan
Everything there in front of full…
Everything there in front of full breakdown of payments easy to use
23 augusti 2026
Omdöme utan inbjudan
Great shopping experience with the app
Great shopping experience with the app. I highly recommend it. Joanna
23 augusti 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.