Frasers Plus Omdömen 

1 993
•
TrustScore 3.5 av 5

3,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I can highly recommend this company. I have placed over 30 orders with them across their range of brands. Goods are always of very high quality and delivered promptly and as ordered. You also get the... Se mer

Betygsatt 1 av 5 stjärnor

I purchased an item using Frasers Plus at Sports Direct, and it automatically enrolled me into a 36‑month finance contract without my clear consent. When I tried to change it to a 1‑month full paym... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I've been enjoying Frazers Plus from day one, and I've been experiencing smooth transactions, and moreover my recent refund claim how it went on smooth for me. And lastly lifting me from 800 to 1800 G... Se mer

Betygsatt 5 av 5 stjärnor

Credit interest rates are not bad and provided great access to expensive goods normally out of budget range Frasersplus allows me to splash out without upfront cost which is fun

Företagsinformation

  1. Betalningstjänster

Skrivet av företaget

Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 69 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(1 993)

1 682 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Absolute ripoff postage charges

They don't tell you that if you order an item and it doesn't fit, not only do you have to pay postage to return it, but they also don't refund the cost to post to you.

12 augusti 2026
Omdöme utan inbjudan
Logotyp för Frasers Plus

Svar från Frasers Plus

Hi Les, thank you for taking the time to leave a review. We're sorry to hear that you've been disappointed by the returns process.

We understand how frustrating it can be when an item doesn't fit and you then incur return postage costs, as well as not receiving a refund for the original delivery charge. We appreciate that these costs can be disappointing, particularly when the purchase hasn't worked out as expected.

As Frasers Plus is the credit provider, we're unable to set or refund delivery and return charges, as these are determined by the retailer and their returns policy. We'd recommend contacting the retailer directly if you'd like to discuss the charges applied to your order.

Betygsatt 5 av 5 stjärnor

No hidden payments

No hidden payments, also the monthly payment makes it easy to shop as it help me to budggeting.

26 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

BRILLIANT

It is easy to click on when purchasing an item online and you are informed what you have to pay and when. Also you receive a reminder just before the date for paying. You can do 3 months or longer which is good for managing your money. I find this all very useful and brilliant.

15 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

A hassle to pay off your balance in full

They make it nice and easy for you to open an account and make a purchase but when it comes to trying to pay off your purchase or to reduce the amount off months over which you want to it pay back, they then make you try and download the app and fiddle through that. It should be a lot simpler to pay off my balance in full, through my account through the Fraser plus website without having to download an app to do this. Definitely won’t be using this service again.

25 augusti 2026
Omdöme utan inbjudan
Logotyp för Frasers Plus

Svar från Frasers Plus

Hi Emaad, thank you for taking the time to leave a review. We're sorry to hear that your experience has left you feeling dissatisfied.

We understand your frustration regarding the repayment process and appreciate that you'd prefer the flexibility to manage and settle your balance through our website without needing to download the app. We recognise that making payments and paying off balances should be as straightforward as possible.

For customers who wish to repay their balance in full or amend their payment plans, these options are currently available through the Frasers Plus app, which is designed to provide the most complete range of account management features. However, we appreciate that this may not suit everyone's preferences and will ensure your feedback is shared with the relevant teams for consideration.

We're sorry that your experience has led you to decide not to use our service again and thank you for sharing your comments.

Betygsatt 5 av 5 stjärnor

Easy to apply

Easy to apply
Great way of spreading the cost
Easy way to track payments and amount owing.
Saved money

10 augusti 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Customer service is garbage

I wanted to give zero stars for the absolute dire experience I have had with the bistro garden set I ordered but it wouldn’t let me. So I had to give it one star. This has been a nightmare from delivery onwards. There’s a fault with the order and I opted to return it for a full refund. This item has still not been collected by Evri, who by the way must be one of the worst ever couriers to use. I am paying for this item which is not fit for purpose through no fault of my own, and cannot get a refund until it is received back at House of Fraser. This has been going on for at least 3 weeks now. Your customer service is rubbish and I can honestly say I will never ever buy a furniture item from House of Fraser again. One very pissed off customer 😡😡😡

31 juli 2026
Omdöme utan inbjudan
Logotyp för Frasers Plus

Svar från Frasers Plus

Hi Sharon, we're sorry to hear about the experience you've described and understand how frustrating this situation must be.

While we appreciate you taking the time to share your feedback, Frasers Plus is the credit provider and we're unable to assist directly with product faults, deliveries, collections, or refunds relating to House of Fraser orders. These matters are handled by the retailer's customer service team.

We'd recommend contacting House of Fraser directly so they can investigate the delayed collection and provide an update on your return and refund. If the return is impacting your Frasers Plus account, please send us a message through the Frasers Plus app and we'll be happy to review your account with you.

We're sorry for the inconvenience caused and hope your issue is resolved as quickly as possible.

Betygsatt 5 av 5 stjärnor

Quick and easy app to use

Quick and easy app to use. Like the flexibility of the payment plan where you can choose 3 ways to pay your bill off and the fact you have control to change it at the push of a button yourself to increase flexibility, also helps spread the cost of providing clothes and trainers for kids. Where you can take goods away and pay later.

24 augusti 2026
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer