foodpanda Omdömen 

foodpanda can be useful platform to order food. But it can also suddenly cancel the order and the customer service is poor

Stay away - deliveroo is far superior when it comes to range of restaurants and customer service.

Very bad customer service. Tried registering for an account but phone number was taken. Multiple agents handled the same case and kept asking me the same questions over and over again. The issue is just that someone used my phone number to register for an account and I need to claim my phone number back, but they did not even attempt to help me with that and just tell me to register with another phone number (this is my ONLY phone number). The agents gave generic replies and even ask me to provide order ID??? What a joke hahah food panda can't even handle this right. Guess I can never (and never will) use food panda LOL. Cant imagine contacting customer service for an order problem in the future if their customer service is already so trash at account registration. Super bad experience even before I make my first order!!

Wrote in to feedback about their daily marketing emails and x2 emails every single day. They replied showing me the steps to unsub their emails when I didn’t ask HOW TO UNSUB. I know how to unsub and if I didn’t wish to receive any emails I would’ve done so. It is obvious they don’t give a damn losing their email subscriber or customer as it is easier for them to brush me off by telling me to unsub. Such arrogant attitude. I replied telling them my thoughts on how I am offended by their reply and concluded that I will unsub since they couldn’t care less. Next day another reply from them with an email template to apologise on my order. What order?? It was a feedback on the frequency of their marketing emails. Foodpanda CS seems enjoying to take customers feedback as a joke. I replied again and they responded once again to tell me how to unsub their emails. Foodpanda, either your CS is hopeless or that is how your company culture is as a whole. This makes it easy for me to decide which other food delivery company I should be committed to moving forward.

The customer service is ridiculous! I reported that I can't proceed to check out since it kept saying that my number has already been registered. I sent a support email, we exchange emails back and forth and provided multiple screenshots. An agent finally called me, named "Una" and told me that they can't do anything unless I tell her all the email addresses tied to this number (how would I know all the email history that was tied to this number) and second, if I can use another mobile number to register (why would I have a 2nd mobile number). It doesn't make sense, she said she wants to verify, she is already talking to me using this number. What else she needs to verify? As for the email, I told her, I have been receiving newsletter from foodpanda, so I know the account is active, if she wants to verify, she can give me a test email and I can read it out real time for her. That way she can verify if the number and email belong to the same person that she is talking to right now! She said no. When I ask to speak to her manager, she said it'll take 2 to 7 working days! Very impressive "Help Centre" they have!! Such a disappointment with the Customer service and problem solving skills. This is so common sense. They wanted to verify, but they are already talking to me using that number. Feels like I'm talking to a person just reading out a template..no way of thinking how to properly handle and solve stuff. Oh well..

Had an issue with what food panda calls a self applying voucher, tried to order but it didnt auto apply. Went to customer service chat and they said I'll get a call from a manager in 30 minutes. Its been 4 hours and ive been though 5 customer service agents all saying 30 minutes. This company is notorious for customer service. They dont value customers. Use Grab or deliveroo

Don't subscribe to their pro account it is totally Fraud！Before sign-up they did not tell you not all restaurant are free delivery, by putting (selected restaurants) god knows what is that mean. and there are maybe only 5% of the restaurant have a deal with the pro account, the funny part is they already are on free delivery even you are not on the pro account. after sign-up when you ask for a cancellation and refund they just keep saying sorry and do nothing about it. So i have cancelled my next month subscription, just treat it as throw the money down to the drain.

Recently, I tried to use Foodpanda's new group order function to make an order and an error occurred. My friend and I placed an order each but only one transaction went through. I seek help and clarification from the online customer service on the app but all I received was an unhelpful attitude and rudeness. When I told her how my group order did not go through successfully as only one transaction/order was made, she replied me with standard answers like "your order is in progress and you will receive it soon", etc. Evidently, she did not even try to understand my query and problem as what she said was wholly unrelated. After repeating multiple times, she finally understood what I was saying and started to denounce my claim that I made a group order. I kept telling her I am sure that I made a group order with my friend but she kept on denying my claim and even said "lets clear it do you want the order or not" at one point (again, she said something else to deflect my query). I found her very offensive and incredibly discourteous. After going back and forth for quite awhile, she decided that it is finally time to ask me for a screenshot for proof. I do have a screenshot proof but by then I was so tired, frustrated and infuriated talking to this agent and I also had to fix my friend's missing order, i decided to end the conversation by asking her to send our chat up for review. Honestly, I felt that Foodpanda had improved their customer service recently by implementing cute protocol messages and better staff training. However, this agent, in particular, used inverted commas when she sent me a protocol message which seems to indicate sarcasm on her end. I feel that this can't be representative of Foodpanda's service but I am definitely very disappointed this time. I have made an email complaint on this matter and hope to receive a satisfactory response from Foodpanda.

Had to go through so much trouble to delete my account on foodpanda. Sent them 3 emails and still cannot delete my account. It has been a week and all they replied was to go to settings to press deactivate. However there is no such button at all and I have told them too. However still no reply from them.