foodpanda.pk Omdömen 

Foodpanda Pakistan riders need professionalism training. I've read many stories about them begging for money and have faced a similar request one time with someone asking me to help pay his semester fee. Another one made even a weirder request. He called me before arriving and asked if he could give me Rs. 3,000 in cash in exchange for me transferring the same amount to his account, as he said he needed to pay his company. Teach them to stop making personal requests of cutomers and keep interaction limited to delivery.

Stopped 😭 time delivery 30 and I am waiting 1 Hour but not received

I'm scmamed by foodpanda 10K pkr, Worst service, customer support is bad, do not answer, just copy paste already written things, they don't even read your message, just paste random things.

Worst service of all time, please do not use it.

I ordered a large pizza from Domino's Pizza (F-10 branch) on October 15, 2026 (Order #q44k-2642-6cn3), which resulted in severe food poisoning. When I contacted foodpanda support to report this serious health and safety issue and requested a refund, I was met with complete indifference.

The support agent, Ayesha L., repeatedly stonewalled my request with automated, unhelpful responses, claiming they were "unable to process any refund" and refused to escalate the case further, despite promising earlier that a relevant team would reach out. Nobody ever did.

Having used this platform for over a decade, I am appalled by how customer safety and basic accountability are completely ignored. If you get sick from an order, don't expect any support or resolution from foodpanda. Extremely disappointed!

I complaint about late food and they blocked my cash payment.
Extremely poor helpline for customer

Mera Foodpanda ke saath tajurba bohat mayoos kun raha. Maine KFC Mega Mall se Mexinger Deal order ki thi, jis ke liye rider ko Rs. 400 cash diye. Burger bohat kharab condition mein mila aur uski bun aur patty alag alag ho gayi thi.

Maine burger dustbin mein phenk diya tha, is liye jab support ne photo maangi to main photo provide nahi kar saka. Maine support ko poori situation samjhayi aur apne Rs. 400 refund ki request ki, lekin meri request resolve nahi hui.

Maine senior supervisor ko complaint escalate karne aur formal complaint ka tareeqa batane ki bhi request ki. Lekin mujhe seedha jawab dene ke bajaye baar baar general replies mile ke meri concern relevant team ke saath share kar di gayi hai.

Mujhe afsos hai ke meri complaint ko properly resolve karne ke bajaye sirf feedback ke taur par liya ja raha hai. Main chahta hoon ke Foodpanda meri complaint aur order details ka dobara jaiza le aur mujhe clear jawab de. Customers ko sirf apology nahi, balkay unke genuine concerns ka munasib hal bhi milna chahiye.

Such a bad service, never receive the food good. and the platform still charge their platform fee + tax + heavy delivery fee with no service quality.

many times the rider is delays and call you back after 2. even we paid good for the delivery.

Never use it

pathetic app status moved to perparing within 10 seconds no option cancel the order they think we are dump another pathetic app working in pakistan with pathetic rules wasted my 2800 rupees with this useless app.dont know how many pakistanis have been trapped and fraud with this app.

Wonderful experience

I hope i could rate them less than 1 star they idiots even don't deserve one star. I placed an order and paid them and they cancelled the order after 2 hours and mentioned that my money will be refunded in next 14 days. I will prefer to die next with hunger if even this is the last food platform on this planet. Piece of shitt

Very disappointing experience with foodpanda.

I recently placed an order from KFC Abbottabad through foodpanda. The order was marked as delivered, but it was never delivered to me.

What makes this more frustrating is the lack of meaningful support when an order goes wrong. I placed and paid for the order through foodpanda, yet I was left dealing with the delivery issue because the order was being delivered by the restaurant.

This also raises a basic question about the delivery fee. If foodpanda charges a delivery fee when placing the order, customers should have a clear and effective support process when the order is not delivered, regardless of whether the delivery is handled by foodpanda or the restaurant.

In my case, the order was simply marked as delivered even though I never received it. This is a serious customer service issue and needs to be addressed.

Four payments of Rs. 1,312 each, totaling Rs. 5,248, were deducted from my account, but the order did not go through and was never completed. I contacted Foodpanda to request a refund, but the issue remains unresolved.

I have transaction records, payment receipts, screenshots, and correspondence available. I hope Foodpanda reviews this matter and refunds the full amount promptly.

I placed my order 30 minutes ago and the rider hasn't moved an inch. Foodpanda either needs to hire decent staff or put a proper support feature in the app so there's actually someone available to get your riders moving.

I placed Order #jdxr-2636-7859 from Big Bash DHA Korangi through Foodpanda on 6 September, and paid Rs. 2,649.15 online.

The order was marked as delivered at 4:59 AM, but there was a serious communication issue. I called the phone number provided for Big Bash on Foodpanda more than 10 times between approximately 4:38 AM and 5:28 AM. Not a single call was answered and I received no callback.

The restaurant had apparently contacted me from another number at 5:47 AM with a WhatsApp message asking for my location, but I did not have that number available at the time.

Later, I contacted Big Bash myself. They completely refused responsibility and told me to contact Foodpanda. I provided them with the number listed on Foodpanda and even shared the evidence showing my repeated calls. After that, the number I had provided was blocked.

The biggest disappointment, however, has been Foodpanda customer support. Since yesterday, I have repeatedly contacted support. Agents keep giving scripted responses, saying the matter is being forwarded to the concerned department. Tickets are opened and then closed without actually resolving the issue.

I paid online, yet Foodpanda has neither refunded my Rs. 2,649.15 nor provided a proper resolution or replacement order.

This is not simply about a food order. It is about customer service, accountability and handling of customers' money. If a customer has paid online and there is a genuine issue with an order, the company should investigate it properly instead of repeatedly opening and closing support tickets.

I expect Foodpanda to review the order details, call records and support tickets, investigate the restaurant's handling of the order, and either provide the service I paid for or issue a full refund.

I always got orders late. No proper customer service neither any phone number or helpline. Someone time I got order after 3 hours.

They are one of the most pathetic and untrustworthy platforms in the country. Their customer support is filled with brain-dead bots who can’t even understand simple questions and simply keep sending the same copy-pasted responses without addressing the actual issue. It honestly feels like the top management is either completely asleep or simply unwilling to do the work required to address these issues. There seems to be absolutely no accountability or genuine effort to resolve problems

Bad service on delivery at all cancelled my order after 25 min if they can't delivery why the open delivery service zero star from my side

I've never experienced anything more pathetic than foodpanda pk and its help center executives who don't understand anything and only paste non-sense. Service of foodpanda is below average in other words pathetic. Website simply does not respond. incapable of storing your info and login button simply does not work.

I’ve been using PandaPro because it’s supposed to provide better deals and savings, and while it does offer benefits at some restaurants, I’ve noticed something concerning.

For example, I opened the Pizza Max Azadi Deal on my PandaPro account, where it was showing for Rs. 999. However, when I checked the exact same deal from my sister’s regular Foodpanda account, it was showing for around Rs. 799.

After adding everything to the cart, my total (excluding delivery) was around Rs. 1,000+, while hers was around Rs. 900+. So despite having PandaPro, I was actually paying more for the same deal.

My concern is that PandaPro sometimes makes it look like we’re getting a saving or special discount, when the base price of the item/deal may already be higher for PandaPro users.

Please look into this pricing difference and make the discounts transparent. If PandaPro is advertised as providing savings, users shouldn’t end up paying more than non-PandaPro users for the exact same restaurant deal.