foodpanda.pk Omdömen 

They mention a cash and carry and pick up the utem i haveNOT ordered from another place that i have no knowledge about and deliver them without the rider sharing his number deliberately. Everytime i have. Aprepaid order and they have an incorrect order to deliver they deliberately do not call or msg so i dont know the rider's number and leave the order at my doorstep. On the helpline they just refund in the apps wallet which gives them the relief of zero accountability and consequence.

Very bad service and a very disappointing experience. The Abbottabad city riders are very rude and unprofessional. Foodpanda Mart Abbottabad also provides poor service.
Customer support is also very poor. It is difficult to find customer care in the app, and when I finally contacted them, they only asked me to cancel my order instead of solving my problem. This is not the support customers expect.
Please improve your customer support first. Customers should be able to get quick and easy help when they face any issue. Overall, the service from Foodpanda Mart Abbottabad, the riders, and customer care was very disappointing.

Foodpanda is a monopoly in food business with zero focus towards customer statisfaction or even meeting their needs! Not to mention it being OVER PRICES AS HELL! some items are 40 percent more expensive if you order from foodpanda as compared to getting it yourself 40 percent it is not only too much but sometimes becomes unaffordable in certain circumstances. If you have paid for service in advance and the rider has cancelled the order there is no refund for the user the money and the food gets wasted loss at both vendor's and customers end. If this goes on and they keep on exploiting the vendors , riders and customers people will soon stop using it and some other compatitor might emerge that will make things better at all ends!

I have ordered few weeks ago and they not delivered my order in the end i have to cancel it after 2 hours of wait.

Today again same thing happened i ordered and it supposed to be with me in 35 minutes as per the app shows the time frame of delivery and it's now over 50 minutes order still not delivered even rider has not pick the order for delivery yet.

I recommend everyone to avoide this delivery company as their platfor fees is too much but very bad deliver service

Food panda is highly manipulated app as it force ppl to only choose panda mart for grocery deliveries (infact for sub standard groceries) by minimizing or simply not giving access to other stores. If their rider is coming after 3 hours than still we are obliged to receive whatever he brought, and after waiting longer ,if we refuse to receive untimely deliveries/wrong deliveries then they simply block you on their app left you wondering being a valuable customer of daily basis. Food panda being misunderstood as a solution provider instead they turned out to be a problem itself on repeat. I wish if I could find some better and more professional app or service.

Extremely disappointed with Foodpanda. I ordered Biryani, Aloo Gosht, and 2 rotis, but the Aloo Gosht was missing from my order. To make matters worse, the biryani smelled spoiled/expired and was completely inedible, so I had to throw it away.

I contacted support, provided photos and explained everything, but instead of resolving the issue properly, I didn't receive a refund for the missing food. Paying for food you never receive and then getting poor customer support is unacceptable.

This was a complete waste of money and a very frustrating experience. Foodpanda should take responsibility for missing items and food quality instead of leaving customers to bear the loss. I expected much better service.

Pathetic service. This is the second time that i placed my order and after the lapse of 1 hour and 30 mins, food panda failed to deliver. No rider reached the restaurant on time. I will never order from them again. Highly not recommended

⭐☆☆☆☆

Very disappointing experience with Foodpanda Pakistan. We ordered biryani that normally costs around Rs. 150 at the restaurant, but on Foodpanda it ended up costing almost Rs. 350 because of excessive charges and taxes. On top of that, riders expect tips from customers.

The food quality and quantity were both poor, despite the high price. Customers are paying much more and receiving less value in return. Foodpanda needs to seriously improve its pricing and service because right now it feels like customers are simply being overcharged.

Pathetic service, they told me that I'll get free delivery plus 59%off on my first order, but they showed that my order was delivered , and the rider never bothered to contact me( if there was a rider, because they showed my order delivered without me receiving the order ) so they are blatant fraudsters

Absolutely abysmal service. They have no representative to call via phone or launch a complaint. Their help center is basically a pre written word garbage and you can do literally nothing incase the rider does not reply. The only reason food panda still works is beacuse they have no competition.

This company is a fraud, something has to be done about this company it needs to be investigated. How can a company carry on operating. They charge a monthly fee and every single order is late and the food cold every single time I have spent thousands and thousands and this company just takes advantage. I will eventually end up taking this company to court.

Terrible. They have increased delivery charges. We can understand that because of increased fuel prices. But what is this VAT and Platform fee they have introduced and they are scamming us extra Rs 100 to 300. Very bad experience

SCAM
I am disappointed with the service. I made the payment online but did not receive proper support and there was no clear update regarding my order. This experience was not satisfactory. Please review my case and provide a solution as soon as possible.

Critical backend error. Due to an operational miscommunication at the merchant counter regarding out-of-stock inventory, Rider Naveed processed an incorrect partial adjustment on the terminal instead of a full cancellation, causing the order sequence to deadlock. Support teams remain entirely compromised by rigid scripts, stubbornly refusing to look at definitive chat logs proving a technical handling error. They are actively retaining consumer capital for an order never delivered. Order ID: j7vp-2620-o68c. Unreliable corporate ecosystem.

Rider Compliance Update:

Note for the operations audit team: The second rider assigned to this deadlocked order acted with complete professional integrity. He arrived at the merchant, verified the main meal was missing due to the previous terminal error, and was forced to initiate a rider-side cancellation purely because the customer app interface was buggy and unresponsive. The second rider is entirely blameless. Any metric penalties or batch drops applied to his profile for Order ID: j7vp-2620-o68c must be manually reversed by logistics management.

Foodpanda Pakistan has become an extremely unreliable platform. Almost every other day we order food and receive it completely cold, stale, and sometimes not even in edible condition. When we refuse the order because the food is not fit to eat, the riders are the ones left standing at our doors helpless, stressed, and even crying because they have no proper direct support from Foodpanda or the restaurants.

The entire burden falls on customers and riders while Foodpanda and restaurants stay protected. Riders are treated unfairly and customers are left frustrated with no proper solution. There is no easy or decent complaint system available. We waste time searching through the app trying to find a way to report issues, but there is no clear customer support or immediate complaint option when problems happen.

Foodpanda charges high delivery and service fees, yet fails to provide reliable service, proper quality control, or effective customer support. If food arrives cold, damaged, or inedible, Foodpanda should take full responsibility instead of leaving riders and customers to suffer alone.

A company operating at this scale should have:
• A proper live complaint system
• Faster refund and replacement options
• Accountability for restaurants sending poor-quality food
• Better support for riders
• Real customer care instead of automated replies

Customers are paying for convenience and quality, not stress and disappointment. Foodpanda seriously needs to improve its overall service, complaint handling, food quality monitoring, and treatment of riders before more people lose trust in the platform.

This is pesthetic platform. Where no body is reachable. The issued a compensation voucher and I didn't get that.

Hey peeps, please avoid using Debit or Credit cards for this Thug service, these guy are thieves, pure and simple. I cancelled my ready made order, before even they had cooked it, and these thugs deducted my money, even though I selected the option of COD.
Plus their customer support is the worst! 🤬😡

I am working as vendor with foodpanda.
Simply worst application always facing issues and shows my kitchen closed.

On foodpanda provided cell phone. My kitchen is open.
30% commission is charged by foodpanda. Vaooo.
Blackmailers idiots in pakistan.

If you’re looking to be embarrassed in front of your guests, have your kids go hungry, or simply be left waiting without any clarity, then go ahead and order from Foodpanda Pakistan.
I placed an order at 15:47 and waited nearly an hour. As my patience started running out, I tried contacting customer support, only to realize there’s no proper way to speak to a representative. After some effort, I managed to find a number, but it turned out to be a vendor helpline, and they refused to assist me.

At 17:27, I finally received a message from a rider saying he was about to pick up the order from the restaurant. By that point, I had already waited far too long, so I requested him to cancel the order. He told me he couldn’t do that.
I have all the screenshots and I’m seriously considering taking legal action. This level of service is unacceptable, and the situation was genuinely embarrassing.

Food Panda riders are the worst; they are lazy, their boxes are torn, the food is always received cold, or sometimes not edible. Which is why I rarely use them, but yesterday I had a worse experience with them. The rider provided me food after half an hour of his diparture which was almost 15mins distant in actual, the box as open, i asked him on which he did mischief and asked for extra 100, I gave him that 100 extra to get rid of him, later when i wrote review and complaint against him, the food panda dedcted whole amount of order from him.
That's where he started behaving like evil, he gave my number to someone who started calling me, harassing me, and abusing me. I had to involve my male members, and he abused them, too. The threat of the police, we said ok bring the police, we are waiting.
The rider kept standing at the gate. I will not go until you pay me the whole amount. The two of them were the worst, and so many like them I have been continuously listening to about.
We always give tips to riders for their work, but that man had been the worst.
Well, later we gave him money, and in the evening the bad man again called me and harassed me; this is how they ruin your life. I have a complaint F.I.R in the police station.

And yes, food panda has no emergency phone number, only slow live chat, on which they rarely help you out.