foodpanda Omdömen 

I would like to share this out to advice that please be prepared that what experience you will have if you are foodpanda user but haven got this experience before...
I did checked with help center regarding the delivery fee as i can see my apps was showing that pandapro subcriber entitled free delivery, somehow when i was about to check out, the system shown i would need to pay for the delivery fee and even higher ( thought of non peak hour ), so foodpanda help center staff asked me to proceed with the order but do come back with them with the charges occured, and i proceed then...
After the order completed, i went back to the help center, they refused to refund me for the delivery fee and saying that "the restaurant dint participate in any promotion of free delivery", i told them i checked with the staff before i place order, and proof them our conversation , but they just ignore me and keep repeating on the same excuse !
Ended up they just end the chat box and never even solve the problem ! I started another chat, they still repeating the same thing they did, finding excuse, ignored my word and close the chat ! I have more than 10 times experienced that help center ended my chat without solving any problem! Everytime they would just apology and said that give a chance for the improvement, but what they have been improved all along? They even no longer have email support, what you face will just go to their lousy help center...They wont bother any complaints and feedback now as they thought their business expanded..
I never have any bad experience with other delivery platform seriously, i wish i could attach the photo here to proof that how terrible they are...

A 120 baht voucher disappeared from my account after winning it. I told “Phutidda M.” at customer support, and her suggestion was to turn off my phone and reinstall the app. She offered no customer support, and was rude and completely avoidant of the issue. She should not be communicating with your customers, and as a customer who has spent tens of thousands of dollars on Food Panda, this experience is shameful and embarrassing to your company. All links with the customer support agent I have been screenshotted. Please follow up with the customer support agent, whose service has been terrible, and follow up with me based on this review and experience…

Screenshots of the conversation have been recorded and can be shared.

Rider left the grocery outside lift loby
I have ordered grocery from foodpanda
The rider put the grocery outside the lift lobby ,didn't intercom my unit , and said it is delivered ,when I saw the picture of proof where they delivered, I quick went out to check,the item didn't there.
And foodpanda help center said can't help cos rider said delivered.
Tonight my soup really only soup no ingredients

Pre-ordered food from foodpanda at 10am to be delivered at 1230pm. However, food was not delivered even until 130pm. Wrote in to check on the order only to realise rider just picked up the order. Customer service staff told me that food will be delivered by 2pm. However, food was not delivered at promised time. Customer service staff closed the case without resolving the issue. When i messaged the rider directly, he mentioned that he needs to deliver 2 more orders in another neighborhood. This is very ridiculous. If foodpanda is unable to fulfil the order within stipulated time, do give an honest answer so customer can decide whether to cancel the order. This is better than having the customer wait for 2hrs only to have to cancel the order in the end. The customer service staff also did not offer satisfactory service recovery and closed the chat without resolving any issues. This is very irresponsible of foodpanda. Foodpanda should review how they assign delivery riders and re-train their customer service staff on how to respond to cases like the above.

Decided to subscribe to their foodpanda “pro” option which supposedly gives unlimited free delivery over a certain value and extra discounts. Discovered that the free delivery is completely misleading by comparing orders with a friend where they actually got free delivery automatically from the restaurant over $25 while i was paying $6 delivery for same order on “pro”. Raised this with their chat system and while i was trying to explain the situation the guy just says they can’t refund my subscription (paid less than an hour earlier) , said “I am ending this chat now” and cut me off. so rude. Don’t be taken in by their pro-motion. Don’t use them. There are better options. I am now stuck with “pro” for a year. This is such a dishonest business.

Update - they did it again - tried out pro with a restaurant offering free delivery and a standard 30% off for orders over 30$ - guess what - they automatically apply the free delivery - yippee - but then you can’t get the 30% off which normally applies - so $5 down on a $30 order by buying pro! And customer service he say ***** off. What a bunch of scammers.

BEWARE!!!!

FOOD IS COLD OR DELIVERY IS CANCELED LAST MINUTE.

This is happening more and more often now. Delivery rider goes around the neighborhood delivering several orders so more likely than not your food will arrive cold.

Then during rainy weather for example they will suddenly cancel your order LAST MINUTE at a time the food was already supposed to be delivered making it incredibly hard to order elsewhere.

FOODPANDA, you have horrible customer service! Advise to use Deliveroo instead, cheaper and much more reliable!

The food panda is ridiculous. Type vegetarian food, all the Indian and malay food varieties are reflected. Kindly improve yr app.

Unable to refund my amount from panda pay back to my credit

Also their panda pro sucks, wasted my money on the subscription but it is CHEAPER to purchase food without panda pro...

Stealing from their customers! Ordered an item from them, was never delivered yet ZERO resolution was provided.

Terrible experience - missing item and nil refund
Terrible experience. Ordered from panda mart, and one item was missing, then took a few emails for them to agree for a refund. A refund which I've never received (they insisted that they will send this to Panda wallet although I've requested to my bank account, as I'm not interested to use their services again after this experience). Today (28/12/2022) already more than 20 emails exchange with their CS and nothing, I keep getting auto replies saying that my case was resolved. They don't even read the email content nor review attached screenshots clearly showing that I've $0 balance in the PandaWallet, showing nil refund.

To Panda, please resolve this before I take it further, it is nothing about the money (more than happy to donate my refund and much more), it's about crossing a red line and fraudulent concerning actions by your team and company, my case number below for your reference.

Case no. 239466657

Ordered 3 items....but in the system the order was changed to only 2 items only!!! End up i have to pay for the small quantity fees....altogether $5+ this is the same just like a SCAM. Sorry, i've uninstalled the app. Not supporting such business anymore!!!

They won't let me use my pandapay but I already topped up a thousand +
They won't refund and won't let me use my money to order. What kind of service is that? Agent is 100% not helpful.

My ordered was stated arrived but did not received, only to found the proof of delivery was gone to another blk in the same condo. Our condo shares the same unit number only different block name hence sometimes confusion between riders and I understand. BUT when I turned to customer service to ask right within 2min of stating "delivered", this Miss Sofia A doubt me as if I do not know which one is my own door (I state i do not have a white door gate so obviously it's not my house right? ) She insist there will be no refund since rider delivered "correctly". So I asked her does she expect me to find my own food from all the 10 blocks since she did not answer my qn if the rider is able to deliver to my unit back. WOW surprise!! she ended the chat. WOOWWWWWWW love your service to the max manx. I take orders everyday and is a regular customer and this is what I get? sorry no more foodpanda ever. I regret not hearing other friends who had boycott it. (the end of the day I took a video from my house leaving for the foodhunt among the blocks and finally found my food. wowwww so fun right? asking someone who is sick to find her food order in random blocks like detectives.)

Deeply hope your HR do some proper hiring work and do good training to the customer service. You lost your most regular customer.

You should consider hiring someone who knows how to set up a CRM system....

Ordered sushi through the platform earlier and got double charged and also an extra portion of food that I didn't ask for due to their system error. Emailed to inform them about it and request for a refund, and all the customer service staff (3 of them in total) could say is they can't refund me cos I have received both orders and that I should double check my orders next time. Wow. Just wow.

Never used the company!!! I ordered the food half a day ago yesterday and the delivery was 1st got delayed and finally got cancelled after waiting for 1hr. When I reached out to their CS team for help, they first said they couldn't do anything then the final person, Aisha from their service recovery team, that I spoke to even hang up the phone before the issue was resolved. The money that they refunded went to their e-wallet instead of your credit card meaning you need to spend in order to get back your money. What an acceptable arrogant company!!

Few orders were placed and paid but the restaurants cancelled the orders due to rainy day or late order. The paid amount was credited back to Pandapay account which I wasnt able to utilize it everytime I clicked on the balance amount, so I just leave that aside until today when I check the Pandapay account, the amount can no longer be found :(. I liaised with Food Panda help desk and the customer service simply asked me to restart the app, the phone or reinstall the app. The issue is simple, the money is not in my Pandapay anymore. Food Panda should take the responsibility to arrange their technical team to check instead of just leaving it to customer to sort things out. I am a regular customer of Food Panda over these few years and thousands of dollars have been sent. This help desk left me very disappointed. I have since deleted all my payment account and will not order from Food Panda any longer. Terrible customer service.

I ordered from food panda. I realised that a packet of rice was missing and I used the help Center to report the missing rice. No help was given. I asked to be referred to the management team. The management team representative emailed me, and told me that they are unable to process a refund. The chicken rice was less than a dollar. But I guess foodpanda would rather cheat their customers for this tiny amount and receive this one star rating here.

I placed to order chicken main dish but it became egg main after payment. The problem is we can only confirm the order after payment. The order was somehow changed by the system. Can’t we review the order then make payment?????? Check with customer service, take so long that restaurant is preparing the food… useless app and customer service response to react to situations..never using foodpanda again even if offer is more attractive than others

This app is ridiculous. Always missing orders. The min order fee is way higher than grab ubereats and deliveroo. They didn't even want to refund. When asked they say its not their policy. Good luck to you if you want to try the app.