foodpanda Omdömen 

I have been a customer of Foodpanda for years. As a well travelled man and after months of repeated failures, incompetent support interactions, ignored complaints, and complete lack of accountability, I can confidently say that Foodpanda represents one of the worst customer service experiences I have ever encountered.

What happened recently was simply the final straw.

I placed an order late at night while suffering from severe pain as a disabled brain stem cancer patient. The merchant later informed me that the items were unavailable and requested cancellation. I immediately contacted Foodpanda support.

What followed was a spectacular display of incompetence.

Multiple agents were informed of the situation. None took effective action. None resolved the issue. None appeared empowered to make even the most basic decision. The order remained active while I sat waiting in pain, unable to place a replacement order.

Eventually a rider was dispatched to the restaurant only to discover there was nothing to collect. The rider's time was wasted. My time was wasted. Everyone's time was wasted because Foodpanda's support system apparently could not perform a simple cancellation despite being informed repeatedly.

The most disturbing part is that this is not an isolated incident.

I have already submitted detailed complaints. I have already escalated concerns. I have already communicated the impact these failures have on me as a disabled cancer patient. Yet nothing changes.

This raises serious questions about the leadership culture inside Foodpanda.

John Fang frequently speaks about value, customer experience, and strengthening the ecosystem. Kenneth Soh recently spoke publicly about operational excellence and delivering great customer experiences. Yet my actual experience as a customer could not be further from those promises.

If this is what "operational excellence" looks like, I would hate to see operational failure.

The problem is no longer a single support agent.

The problem is leadership.

When the same failures happen repeatedly over months, when complaints disappear into a black hole, when managers fail to follow through, when vulnerable customers continue suffering the same issues, that is no longer an employee problem. It is a management problem.

Leadership sets standards.

Leadership creates accountability.

Leadership fixes broken systems.

And based on my experience, Foodpanda leadership has failed on all three.

Even Delivery Hero itself has faced growing criticism from investors regarding management performance and operational execution. As a customer experiencing these failures firsthand, I can understand why.

Foodpanda's advertisements promise convenience.

My experience delivered frustration, wasted time, unnecessary distress, and complete indifference toward a vulnerable customer who simply needed food and medication.

At this point I no longer have confidence that Foodpanda management understands what customers actually experience on the ground.

A company can survive technical failures.

A company can survive occasional mistakes.

What eventually destroys trust is a culture where nobody takes ownership and nobody appears accountable.

That is the impression Foodpanda has left me with.

One star.

Fazooll extra paisay katay kabacheaaz say wings mubgwaye thunday tareen and fazool wings Kisi Kam ka ni rider Zara acha ni tha fazool rider

Delivery time is much longer than they say. This has happened a few times. Who wants cold food? There are better alternatives where I live, so I won’t use them again.

easiest apps to use to purchase our lunch and dinner. and it have a better rate than other food apps

Horribly shit timing. From 15 to 35mins addition 30-45mins what next addition 1 hour? No refund no compensation nothing. I bet the food is cold by now

Makanan sampai dalam keadaan sejuk, agak kecewa sebab dah bayar delivery fee tapi kualiti panas tak terjaga. Tapi nasib baik masih boleh dimakan dan rasa pun okay lah.

Foodpanda is a business that scams people. I can't get my refund.The rider's fault is something I have to bear, and I am the one who suffers the loss.The rider gave the same excuse, but it was the customer who had to bear the loss. The rider is the one who canceled the order, but the customer is the one who has to bear the loss.So, be careful with this Foodpanda business otherwise, you might have to bear the losses as well.

I like food panda. It has a lot of options and promos and I use it everyday. So far it’s been pretty reliable

Very bad service. I ordered rice with just fried chicken without gravy for special child. Seller sent with gravy so my kid couldn't eat at all. Complained to foodpanda lady by name of Kate. Said will only refund rm5 when I paid rm10.60 awful service. If you cant make sure we get the correct food then why charge extra platform fee and service fee. Really disappointed with their service

Should have option minus star.scam and worst company service.biggest scam company in malaysia

From malaysia.
The service getting worst and worst.
App try the hardest not to get you reach out to live agent.
They don wan compensate any inconvenience cause and wrongdoing..
The pricr arent cheap.
Better use shopeefood or grabfood better.

Terrible experiences.

ORDERED NOT DELIVERED!NO REFUND!!! NOW THEY REFUSE ANY REFUND AT ALL!🥴
THIS IS A TOTAL SCAM.
DONT ORDER HERE!

bought some grocery a few days ago.
1) grocery was delivered to the wrong address.
thats okay, stuff happens, sure
i got refunded on the same day
2) two days later, i got charged by foodpanda again, and asked the customer service. they said its not recorded in the system. i hit up the bank, they said that its not fraud, and its a genuine transaction which is related to the grocery i bought but never received.
hit up foodpanda again, and its like we're speaking in two different languages. yes i did get refunded, but i got charged again, why is that? if its genuine, why is it not in the system. it obviously wasnt fraud, it was related to the cancelled order.
i need to go to the police now? for 44 ringgit? cos thats what they said. i give up. never using this again.

I have ordered some groceries it is not delivered and the amount debited and status shows its delivered. I don't know where it's delivered and customer service is worst and you can't reach them thru mobile or email and the amount lost. One of the worst platform.pls don't trust them.

Foodpanda resorted to deleting and hiding my posts on their facebook page so it's obvious they have something to hide. Reporting here for everyone to see:
Users of Foodpanda, beware:
1. Order #u7lb-2538-49ea - French Chicken Medium Meal and Long Chicken.
2. Order was incomplete and came without the drink so I refused the order.
3. Rider was extremely rude and kept on saying it was not his problem and threatening that if I cancel I would not get a refund.
4. Rider lodged a ticket and Foodpanda support by the name of Lisa called me and threatened the same thing- "accept the meal with the missing items or I would not get a refund" She eventually hung up the call when I asked to speak to a supervisor.
5. Rider kept on harping that this was not his problem and asked me to go ahead and complain about him, takes a photo as evidence then proceeds to update the delivery as completed even though he drove off with the food.
6. Upon lodging a ticket on the foodpanda app, sure enough the (chatbot) agent threatened no refund until I informed the agent that I took screenshots and would be reporting this as theft.
7. Foodpanda, improve on your customer service, educate your riders to not be rude, your support Lisa to help customers instead of threatening customers that they will not get a refund and hanging up the call to avoid the problem as well program your (chatbot) foodpanda agent to not threaten customers with no refunds.
8. Please be informed that it is considered theft and a crime when you charge someone for something that they did not receive.
9. Will continue spreading this on social media and word of mouth as well and moving to GrabFood permanently. How do you expect your business to prosper if you're running it without integrity? Don't you feel shame when most of the comments here (which you/your system keeps deleting) are negative and calling you out??

This is the worst customer support I’ve ever experienced. Once you encounter an issue with your order, you'll see how terrible this company really is. The agents are rude and completely unhelpful. They delivered spoiled vegetables, and when I contacted support, instead of issuing a refund—which was only RM3—they told me it would take three business days to review the case. I provided them with an image of the spoiled item, but the agent showed no concern for the customer and closed the online support chat without allowing me to respond. I never received a follow-up email or got my money back. I feel scammed. I will never use this service again and strongly advise anyone reading this review to avoid it. Use Grab instead. I regret switching to this awful Foodpanda service.

Makin teruk food panda , harga mahal delivery , tak mcm dulu , takut dah nak beli makanan kat sini , over sangat dah

WORST SERVICE EVER, ,SOLD ME POOR, WICH WAS CLEARY OFF AND YOU BE SICK FOR SURE SEE PHOTO AND ALL THEY CAN DO IS SEND A VOUCHER OF 5 RM OF FOOD THAT COST 25 UNLIKE GRAB THEY REFUND LIKE ANY GOOD ENTERPRISE WOULD DO
ALSO THERE CHAT IS MOSTLY AI SO IS A COMPUTER TELLING YOU IS YOUR PROBLEM

Would have been no star. Scammed of delivery fee that's more expensive than my single meal ordered in the transaction. Only noticed when I review my past orders. Reached out to agent but nothing can be done other than to feedback to internal team. Disgusting practices. Go elsewhere.

Theif, Foodpanda is literally stealing from people. Worst experience ever, they scam people with refund status in the order history and they change it as soon as you chat with them. Never use them. Not secure.