Grab Omdömen 808

This manipulative scammer app is faking 5 stars on the app store and anywhere they set their sights on. You can tell by the dodgy influencers and social media accounts actively posting pictures or staged videos of themselves with title customers paid "tips" this much and repeated copy, paste & edit reviews like ‘the everything app’ or ‘very convenient’ 'good' 'best' which should never be considered genuine testimonials.

Very convenient for transport and food delivery. Reliable and easy to use.

i would to thanks to kuya nowdel pacia bagsic who gave my husband phone back tonight naiwan kc sa car nya..
we appreciate it po. godbless po.

Scam. The fare demanded by the driver is often different from the price quoted at the time of booking. There’s no change given, and if you pay the exact amount, a tip is demanded in a rather threatening manner.

I've had numerous bad experiences with Grab Food Delivery but last night takes the cake. Waited 2 hours for a delivery that never came. I was charged twice, once initially and then again after the delivery was cancelled. Insanely ridiculous and there is no customer service. Their online service never addresses refunds. If you use Grab, never pay in advance. Cash only!!! In General Grab Food Delivery doesn'tcare if they get yourorder right!! They only want your money and don't care about customer service! Otherwise they'd have a way to directly address their customer's concerns and complaints.

They often cancel en route and leave you stranded. One time thwy dropped us off at tje wrong location ans lwft us there.

Grab cancells orders after an hour of waiting without an explanation or compensation.
The support can't be reached by chat, phone or mail.
Worst application ever!

Customer service experience is really bad. Grab has implemented AI customer service complaint, but the AI is stupid and does not allow to speak to a live customer officer. I called grab emergency hotline to know that they do not have any live customer service officer to resolve any issue and we have to do it online. For such a big company, it is important to have customer service centre.

For some reason couldn't get cherry7 UP Zero. Dd
Deals to grab had 18cans to send.
Packaged really well and made ii

Food was cold and disgusting but grab said you can’t prove it so wouldn’t refund. Not worth ordering with them as the can’t deliver

Never, never, never use Grab advance booking for an important journey. We had a perfectly easy time with Grab throughout our trip so figured we would use for airport drop off as well. We booked TWO DAYS IN ADVANCE and then received a cancellation at the time of our booking (15 mins after, in fact since it only confirmed no driver 15 mins after the requested time). There is no customer service availability, no re-booking, nothing. We have to rely on kindness of strangers to make our flight on time.

Here’s what you can expect from a Grab ride in Vietnam. I booked a Grab ride in Da Nang, Vietnam.

The driver came up to me and showed me my name on his phone. While we were walking to the car, the driver asked if I wanted him to stay with me at VINCOM and bring me back to Apec Park. He told me it would be US$10 (263,365 VND) to go to VINCOM. That would be 6,752 times the original price. I told him NO. I had booked a one-way ride for 39 VND. Then he asked if I wanted to go anywhere else, showing me a poster with pictures. I said NO. He saw another cruise ship passenger and asked him if he wanted to go to the VINCOM mall. The passenger declined the offer. Then he told me to FIND ANOTHER DRIVER.

When we got to his car, he grabbed my phone, clicked to the CANCEL button and tried to cancel the ride. Then, he walked away from the car. I asked for his drivers' license in Vietnamese and he refused to show it to me. So I took a photo of his car. I needed it to send with the complaint. I went straight back to the ship.
Grab eventually apologized and offered me a credit of VND20—less than 1 American cent.

If you know what I know. bring your walking shoes to Vietnam.

Grab has rarely met expectations for me. Drivers ask me to meet them at entirely different locations than the pick up points, scheduling a ride prevents me from taking rides in the current moment - causing me to cancel and pay extra fees despite having no desire to cancel, cars have arrived without AC in 40+ degrees C. People here have often advised me to use grab to check pricing the negotiate with drivers. After several negative experiences and failed attempts to acheive some degree of customer support, I highly advise using grab to understand good pricing but going direct to other channels instead.

SCAMMED!
DELETED APP. TRY ONE OF THE MANY ALTERNATIVES.

"priority" and "on time promise" deliveries ridiculous they just change the time over and over again, useless.
1hour delivery ruins a 450baht meal - oops sorry heres a 15baht voucher! Customer support is a help yourself q&a page - gtfo....

Be careful giving them your card details

I was recently overcharged almost double the value of my journey by driver.

I only noticed this when checking my bank statement. It is very fortunate that I happened to check the day after the incident, because if it had been longer than 3 days, Grab say they won't listen to your complaint.

In order to get a refund, you must write them an email through the app (within 3 days), provide an argument and present evidence.

This is very time consuming.

Along with a refund, I asked for Grab to seek authorisation before making such charges to my card in future, and a small amount of compensatory credit for the time I had to spend going through their process. Both of those requests were refused.

It is too easy for drivers to make extra charges to your card and too burdensome for customers to resolve them.

Grab themselves even suggested I just set the app to cash in future

No thanks, I'll just use Bolt instead

Very disappointed with this experience as I had been a great customer to Grab until this point and felt they could easily have agreed to one of my requests.

Overall the system is too favourable to the drivers, to a dangerous degree in my opinion, giving their ability to make extra charges to your card and that you must notice and for through Grabs process within a strict short timeframe. If anyone else finds themselves in this position I would suggest involving your card issuer, Grab offer no incentive to resolve amicably

Very convenient to use at laging may pa free delivery at voucher.

This is a scam webiste for food delivery .the invoice showed 30 but they deducted 40 from our card we pressed only review order but they confirm order with grabmart n refuse to cancel though we contacted them immediately via only way possible the mesage center.ordee came with missing items but couldn't submit the refund as they don't even have refund button and said feedback and review instead.after we waste time and upload photos and press submit button it goes back to the earlier page and ai ask you to fill in the form again .I am surprise many people use grab food when its obviously a cheating website that onky wants to take your monies with no refund for wrong and damage food and the grab do this by using only to service you at their website

Used Grab extensively in both Thailand and Vietnam — both for rides and food delivery. Drivers are reliable, prices are transparent and much cheaper than regular taxis, and the app works flawlessly. Became my go-to for everything. Can’t imagine traveling Southeast Asia without it.​​​​​​​​​​​​​​​​

J’ai utilisé Grab pendant un séjour de 1 mois au Vietnam: application intuitive, prix très raisonnables, chauffeurs ponctuels et respectueux
Je ne comprends pas les commentaires qui mentionnent un double paiement : si vous réservez sur l’application, la course est prélevée directement sur la CB associée au compte, il est évident que le chauffeur ne doit pas demander un autre règlement . C’est exactement le même fonctionnement que Uber
Assez de mauvaise foi !!!!