Grab Omdömen 808

charged without service, no refunds

Grab keeps charging me even when the service is NOT provided.

Multiple times, the driver either never showed up or cancelled the ride themselves, yet my card was still charged. No refund. No proper explanation. Just automated replies and silence.

What’s even worse: Grab has no problem taking cancellation fees, but somehow “forgets” to refund customers when the driver is at fault. This feels completely unfair and borderline abusive.

I contacted support several times — same result every time: no refund, no accountability.

Charging people for rides that never happened is unacceptable. I am now escalating this issue through my legal insurance because this behavior is simply not okay.

Avoid if you don’t want to lose money for nothing.

Grab a Bangkok viene solo quando devi viaggiare lontano, altrimenti ti fanno aspettare
In infinito e alla fine non vengono

We have been using GRAB Vietnam(Da Nang) for "taxi & restaurent food services" for 3 months during our travels. The ease & service of the GRAB App...for ordering & paying has been 100% good. All has been simple & easy. No surprises.

I'm not a fan of any app that pushes you in this or that direction, I'm old-fashioned perhaps, but I like to make my choices. Grab for food is not advanced, translations are bad, and it doesn't want to satisfy the customer, just itself. They don't even try. Cashless? NO!!! I want to pay with cash if I want to.

Nowhere to actually seek assistance.
Food arriving 30 minutes late with no option for any discount.
Food outside in hot weather for 1 hour! It is not safe to eat….

Drivers cancelled on me 3 times. One occasion driver was outside my hotel.

Grab Singapore: One of the most disgusting companies I have had the displeasure to be a ‘partner’ to. Don’t be fooled you’re not a partner. Partners don’t rob you up to 30% in broad daylight when you’re doing the heavy lifting. If anything happens during your Grab experience and mark my words; they will not protect you. If it’s inconvenient for them they will drop then gaslight you. The won’t bother hearing your side objectively and fairly. Their support staff is fake af and lazy because when it really matters, they will not be there to assist you. If anything, assistance to driver rider partners should be mandatory and non negotiable since Grab is taking a huge cut from them. ‘Successful issues’ resolved are probably just for show and a small misunderstanding which could have been resolved quickly.

In a world of AI where AI is supposed to make jobs easier for us, I’m starting to believe their support and management staff are just test subjects for AS (artificial stupidity) with the way they handle things because they’re always referring to the AI assistance which usually doesn’t resolve the issues. And when we actually get in touch with a human staff, it’s even more disgusting how they act like they’re willing to do the work to resolve your issues but nothing happens. Just a bunch of lazy scumbags and keyboard warriors with a template to copy and paste to email with the illusion that issues are ‘resolved’.

There is no room no hope for them to improve. They were terrible to their driver/rider partners 5 years ago and this hasn’t changed in spite of all the campaigns to improve experiences. Just a shameless public display of fake. If anything they’re enablers and have enabled the decline of good character in our society leaving the rot to fester; letting self entitled citizens to thrive and abuse the system.

How does a company with terrible moral values and ethics be allowed to be up and running for this long?

My recommendation to anyone who’s wants to be a merchant to this scum of a company: don’t. My recommendation to consumers: please look to other alternatives and their competitors. We can’t avoid misfortunes every now and then regardless of any daily decisions we make or choosing a platform to patronise but avoiding them will definitely reduce your chances of not having more bad days in a week and better for everyone’s mental and emotional health. Don’t take crap from anyone. And they should totally change their name to that: Crap. Phonetically similar.

To consumers who have bad experiences with their respective Crap merchants of the services they use, I would like to apologise for myself and everyone’s behalf. Maybe we’ve just been bullied by our ‘partner’ for too long and some of us are suffering in silence and without realising, it has indirectly resulted in delivering unsatisfactory Crap services.

Overall a reason service did not like that the app indicated one price for drive to airport and then cab driver indicates another price which is RM9 more! The app should reflect correct cost and state if this includes toll or not so that individuals can decide whether to use cab driver or not!

I was bkd for a grab cab w/pet. Driver arrived & refused to move as my dog got in & jump on seat. I pushed my dog down as requested but he refused to take me. If he’s so sensitive on dogs, he shouldn’t be signing on as a pet cab.

Scammers!! Do not paid premium subscription that promises offers with discounts.
After I did all the prices went up and I can't even use the codes. After contacting support they told me use the app for 14 days without offers!?? That's why I paid the subscription to use this offers for that time I am travelling..
Also be aware that prices are actually very high. You can take much better deals by just talking and bargaining with a taxi driver.

I had specifically bought the 1 month subscription to get a discount for when we go to the airport and it didn't work after selecting the discount. I contacted customer service who responded over 2 weeks later and closed the issue saying I hadn't selected the discount. Extremely disappointing. misleading advertising and poor customer service, except for drivers which we were happy with.

Ich wollte ein Grab-Taxi von Phuket Airport nach Khao Lak buchen. Bei einem Fahrzeug wurde ein Preis vin 1K - 1K angezeigt, was ich als 1000 Bath intepretierte. Diesen Fahrer buchte ich und war sehr erstaunt, dass er nach der Fahrt 1800 Bath verlangte und mir auch diesen angezeigten Preis in seiner App zeigte. Wohl oder über bezahlte ich 1800 Bath.
Zudem telefonierte der Fahrer immer wieder während der Fahrt und bediente sein Handy.

The grab motorbike drivers who sit across Daily Meat store in Kampot Cambodia racially slur foreigners.
This behavior is just because of their fear,self hate and jealousy. I'm a white westerner,and I'm not responsible for people's skin color height or poverty.At the end of the day any foreigner can move out of Cambodia and spends his money where he is respected.And foreigners will deal with Cambodians the same way they were dealt with as a foreigner in Cambodia. Cambodia has become the 7th most racist country in the world because of these racists.They are the enemy of Cambodians before anyone else.They bring poverty a bad reputation and hate for all Cambodians.

Only in bangkok I experienced that the taxi driver could charge you creditcard single-handedly without your consent. The driver charged about 25% extra 10 minutes after I left the taxi. I will use Bolt the next time in bangkok. At other place I never had any issues

Nous avons essayé de réserver un taxi à plusieurs reprises a chaque fois un chauffeur a pris la course, puis a annulé au dernier moment, nous avons donc décidé de prendre le taxi de notre hôtel qui au final n'était pas beaucoup plus chère, avec un service au top. Je déconseille vivement grab!!!!

Regarding food order I didn’t make and I refused to accept, Grab promised to refund me fully after my complaint. I am guessing that Grab recognized that its app is not 100% error free or it appreciates my business. It’s a lie. Their refund never happened

Ho prenotato una corsa da 696 THB (circa 20 €) e l’ho cancellata subito dopo. L’app ha comunque messo il pagamento “in attesa”, spiegando che l’importo viene trattenuto per 30 minuti: se in questo intervallo si prenota un’altra corsa, il pagamento viene scalato da quella somma e l’eventuale differenza dovrebbe essere rimborsata.

Nei 30 minuti successivi ho infatti prenotato un’altra corsa da 203 THB, ma non ho mai ricevuto il rimborso della differenza. Ho contattato l’Help Center più volte, ma dopo diversi giorni non ho ancora ottenuto alcuna risposta.

Il problema è aggravato dal fatto che le corse cancellate dal passeggero scompaiono completamente dall’app, quindi non c’è alcuna traccia visibile della prenotazione: come prova mi resta solo la notifica di pagamento della banca.

Fate molta attenzione a usare questa app e, soprattutto, evitate di cancellare manualmente le corse. Il servizio clienti, almeno nella mia esperienza, è praticamente INESISTENTE soprattutto quando uscite dal paese in cui state usando l'app.

Sides with scamming stores, refuses to refund for faulty products. Just a shame, use to be a great app that turned to shit.

Slow responce, My paylater unusable, when I tried to contact support, its getting nowhere, some sripted AI doesnt give any solution and its just worst, I have submitted report and taking forever, I am going to uninstall grab soon.