Flowerssameday Omdömen 

12 978
•
TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

The flowers were nice, but they didn't do same day delivery. I've still given 3 stars to be fair, as they did call immediately after my order to let me know it wouldn't be the same day. While on the p... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Phoned my order through mid afternoon on 6th January. Details and requirements were taken down efficiently. Delivery promised for next day. Received receipt by email within seconds. Flowers deliv... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Delighted with this service. A very last-minute online purchase at 8am resulted in a beautiful bouquet being hand delivered only 5 hours later. My Aunt was thrilled. The flowers were lovely, and I fel... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I live in Western Australia and I've ordered flowers for various occasions for my twin sister who lives in Suffolk UK. Each time they've arrived on schedule and my sister has been thrilled with them.... Se mer

Företaget har svarat

Företagsinformation

  1. Blomsterbud

Skrivet av företaget

Flower Same Day is an independent florist established for over 30 years, we are also a prominent member of Interflora. We deliver hand made bespoke flowers locally from our own shops and arrange flower deliveries throughout the United Kingdom and Northern Ireland through a network of like minded quality florists. We specialise in same day delivery and can usually deliver flowers to most areas for same day delivery if ordered before 3pm. Our service includes a no quibble guarantee to uplift and replace if not completely satisfied with you flowers. Our shops are open normal business hours but you can order on line 24/7 on our easy to use secure web site.


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

13 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(12 978)

91 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Great speedy service

I ordered flowers to be delivered to an elderly friend, as I was unable at the last minute to visit and deliver them myself. I rang and placed an order and within a couple of hours they were delivered. I was able to track the order, and was sent a confirmation photo of my friends husband accepting the flowers on their doorstep. Fantastic service I will defiantly use them again

21 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

So easy to order the flowers

So easy to order the flowers. I’m in Melbourne Australia & a quick call & the flowers were organised & sent same day. I was sent an image of the flowers on delivery & they were beautiful. Kind , courteous service, beautiful blooms. Ty kind regards Karen

21 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

I never actually leave reviews but I…

I never actually leave reviews but I had to after seeing the flowers. I brought them for my friend and she absolutely loved them. Was kept updated with the delivery the entire time and definitely would use again!!!

17 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 1 av 5 stjärnor

Disappointed same day !!! Much more appropriate.

Terrible, waste of time and birthday ruined. Made call at 9am was told yes everything is arranged and flowers will be delivered today. Call me at 12.20 (which I can’t answer as I’m a HGV driver on route to a destination) leave a voicemail asking me to call them back, which I do on my break. Telling me they can’t deliver flowers today as their delivery was delayed!! Well if flowerssameday can’t get their delivery schedule right. They should now call themselves disappointed same day!!! As we all know birthdays don’t wait till the next day!! Awful service will never use them again!!! Order was placed at 9am Ty not 9.51 as claimed!! You also only called once as had only one missed call from a 01228 Carlisle number when you were advertising on google as a local East Kilbride company. You also only sent one text and an email neither of which were at the times you claim. So not only are you not Flowerssameday you are liarsthenextday trying to defend your appalling service!!!! Ignore their reply they called me once and left me one voicemail and one email all at 12pm!! So not only did they fail to deliver they tell porky pies too, to try and make excuses for their appalling service!!!

17 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello


Thank you for taking the time to leave us a review, I am very sorry to hear you are not happy.

Your order was placed at 9.51, we called just over 1 hour later to advise our fresh delivery had been delayed, this is something that is out of our control I'm afraid, we then rang a further 4 times, sent a text message, and also an email. I understand you were unable to access your phone. We apologise for the inconvenience this has caused.

Kind Regards

Katy

Flowers Same Day

Betygsatt 5 av 5 stjärnor

Rang me back immediately when engaged

Rang me back immediately when engaged - very efficient in talking me through my requirements. Delivery within a couple of hours. Very good service.

15 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

You are very helpful friendly will use…

You are very helpful friendly will use you again you are the best florist I have used so if this florist i adcentvise people to use it it is 100 per very good and helpfull so thank you regards sylvia

11 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

Gorgeous flowers

The flowers were received the same day and were beautiful.

11 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

So lovely

Oh I can't thank you enough had two orders from you delivered to my daughter she said they were beautiful and presented so well I'm really pleased with the voice on the phone very patient and extremely kind and helpful there is a lot to choose from thank you. You were so very kind to me thank you jean smith
Shop in pateley Yorkshire so helpful didn't rush me although I have a speech impediment and I don't hear very well thank you my daughter said she would pop in when she is well enough and thank you jean bridlington

9 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

Wonderful service down to the last…

Wonderful service down to the last detail. Flowers were wonderfully presented. Thank you so much.

John & Gillian

1 juli 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 1 av 5 stjärnor

FSD Chester

FSD Chester, web page lacking in details but accepted order fo rdelivery to funeral directors. Received an email to respond to clarify some details. I did and was told that was all fine and confirmation gone through with confirmation of day of delivery. Imagine being at a funeral to find your flowers are not there on the coffin! Imagine looking into the matter to find an email had been sent on day of delivery, saying sorry we don't have a florist today to do funeral flowers, we've cancelled your orde'. No notice for making another arrangements just a sudden decision they couldn't do it. On complaint, their reasoning is they didn't get a response on their original inquiry. They completely ignored the confirmation of their phone arrangement and had poor professionally in communication between themselves and no customer care or service. Appalling service, appalling attitude. I was devastated.

27 juni 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello Joanna.


I am very sorry to hear this, we did try and contact you via phone, text message, and via email, and we unfortunately had no reply, therefore, we were unable to discuss other options.
As 2 days went by, and we still had no reply, your order was cancelled and refunded.


I am very sorry for any inconvenience caused


Kind Regards

Katy

Flowers Same Day

Betygsatt 5 av 5 stjärnor

Fabulous service

Fabulous service - delivered when they said they would and recipient very pleased with the beautiful flowers - thank you 🙏

28 juni 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

Brilliant service

Brilliant service from start to finish the customer service team are really helpful. My flowers arrived well within time and were absolutely beautiful will definitely use this service again well done 👏

16 juni 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

Flowers for a birthday

Same-day delivery service was brilliant; very quick delivery and an easy-to-use website.

10 juni 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 1 av 5 stjärnor

Awful experience

Awful experience. Purchased a gift box of ) red roses which in the picture looked beautiful and full. When received, I had paid £50 for a poxy ) single roses with a tiny bit of greenery shoved in. When complaining, was told I got what was advertised. Don’t expect to get what you see in the pictures

8 juni 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello

I am very sorry to hear you are not happy, as per email the correct item was delivered: 6 red roses, with greenery, the item was priced at £42. The images on the website are there for illustration purposes, nothing will ever be exact, and will be as close as we can.

Thank you.

Kind Regards

Katy

Flowers Same Day

Betygsatt 5 av 5 stjärnor

Fantastic service

Fantastic service. Flowers were beautiful really worth the cost and delivery . Would highly recommend x

5 juni 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

Having been disappointed by the…

Having been disappointed by the inefficiency of another flower delivery company I was pleasantly surprised to try FSD florists and was impressed by how efficiently they handled my order. The flowers were of high quality and they were delivered to my sister in Scotland on time as requested with a minimum of fuss. Well done to all concerned!

5 juni 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 1 av 5 stjärnor

AVOID - shop elsewhere

Approach with caution.
*** have requested for a copy of the call under GDPRz as I'm very aware what was discussed on the call will confirm this companies error. This request has been refused, with no reason provided.
£10 refund does not compensate for the entire order being wrong.***

Funeral wreath ordered two+ weeks ago. Specifically told the agent flowers must be in blue on a white background. The order they sent was completely incorrect. After advising the agent, more than once, how to spell the name for the card and the email address, she still noted this wrong. The card sent with the flowers was scruffy. Multiple emails back and forth with a manager "Katy" and staff member "Charlotte" who has told me there's "nothing more they can do". I paid for a service, a tribute for a loved one which was utterly ruined by the teams incompetence. I requested a photo of the flowers before they were delivered, this never materialised. I'm nearly three weeks on and yet still to receive a receipt. I have asked for a copy of the recorded call where I clearly state my order, this request has been ignored, twice! The company have done wrong and are not willing to hold their hands up and rectify the issue! They are unprofessional and have zero customer service/written skills. I will be taking this further.

16 maj 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello.

Thank you for taking the time to leave us a review, I am very sorry to hear you are still not happy, as per previous emails, I can confirm the item ordered was the correct item delivered, I apologise for the spelling error, my colleague must of have misheard you, a refund has been processed for the small error.

Kind Regards

Katy

Betygsatt 5 av 5 stjärnor

The flowers was beautiful

The flowers was beautiful. I got the date wrong for the funeral but they got in touch with the funeral director, found out the correct date and then corrected me. As I said, the flowers was beautiful and stood out from the other arrangements. The staff was great. I will be recommending them to friends and family.

22 maj 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

Absolutely beautiful flowers!

Absolutely beautiful flowers!!
Delivery was so quick any the lady who delivered was lovely.
Ordered for my daughter and she loves them.
I would definitely recommend and will order from here again!

23 maj 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

Betygsatt 5 av 5 stjärnor

Great fast service

Great fast service. Very pleased 😀
Will go back with no doubt 💜

21 maj 2025
Omdöme utan inbjudan
Logotyp för Flowerssameday

Svar från Flowerssameday

Hello,

Thank you for taking the time to leave us a review.

We really appreciate it

Kind regards,

Katy

Customer Care

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